Regarding the crash: I did a search on the error message "unexpectedly quit" and found a few possible solutions, including this one and this one. The first suggests re-installation; the second is a forum thread in which the same issue is addressed (though in a Photoshop context), and the issue seems to be fixed by re-installing using a root account or an accont with full administrator privilieges.
Let us know if you need more help or if the solutions pointed to above helped.
Don't think that I'm blowing you off by pointing you to these pages right away. It's just that these are the same resources that I'd be starting with to help you to work through this issue. The error message is a generic one that applies across all of our software, so the After Effects-specific knowledge on this forum isn't especially applicable.
Regarding your inability to log a web case:
Did you not manage to get a case number for your case, then? I'll have someone take a look at this thread and see if they can help to figure out what went wrong there.
I just downloaded the CS5 Suite Design Premium overnight to try to re-
install AE again using the whole package. AE is listed under the
programs for the Design Premium, but was not a part of the package
after I downloaded and installed it....Now that I look at your
website again, I interpreted the way the icons are lined up that
those below the Design Premium and the Master Collection were a part
of that package. I've only used the master collection before, so I
was confused by this, I suppose I mis-interpreted the info on this
page. It's kind of confusing.
Photoshop opened fine, so I'm guessing if I download the Master
Collection, AE will be in it, and hopefully that will solve the problem.
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