Welcome to the forum.
Only Adobe can provide download links and if they do not
work, you must pursue them with that problem.
Your second and third paragraphs seem to contradict. It
sounds like they have pointed you to what they believed would work
and have escalated the matter as the links did not work.
You will have to pursue the matter through your contact.
Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.