1 Reply Latest reply on Aug 6, 2007 1:18 PM by Peter Grainge

    Robohelp X5 Download

      Hi All,

      I have licenses for Robohelp X5 but I do not know where to download it
      from. There is no link available on the Adobe website or anywhere else
      to download an X5 version.

      I have contacted the Adobe customer support/tech. support and the URL
      they provided me to download the desired version isn't working. They
      provided me with some FTP link which I cannot access. They escalated
      it to L3 level support and I am still waiting and my problem exists.
      There is no answer yet :(

      I have the order number, customer ID. Robohelp X5 keys, date purchased
      and everything and I provided everything to Adobe customer support but
      they weren't able to help me out.

      My deadline for online help project is approaching and I really need
      some here help here. If anyone knows from where could I download the
      Robohelp X5 please let me know. Thanks!


        • 1. Re: Robohelp X5 Download
          Peter Grainge Adobe Community Professional
          Welcome to the forum.

          Only Adobe can provide download links and if they do not work, you must pursue them with that problem.

          Your second and third paragraphs seem to contradict. It sounds like they have pointed you to what they believed would work and have escalated the matter as the links did not work.

          You will have to pursue the matter through your contact.