0 Replies Latest reply on Jul 31, 2010 7:56 AM by davidqxo

    Can't upgrade to AIR 2. Same old "administrator" error.

    davidqxo

      On Windows XP SP3, attempting to upgrade from Pandora Player, Adobe AIR 1.5.3.9130 to 2.0.2.12610 I get this error.

      An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator.

       

      I download the installer and try running directly with same results.

       

      I delete:

      c:\Documents and Settings\David\Local Settings\Application Data\Adobe\AIR\

      and remove related registry entries using CCleaner. [The recommended Windows Installer Cleanup Utility miscuu2.exe seems to no longer be available.] Same results. Here's the log.

       

      [2010-07-31:09:37:56] Performing runtime install

      [2010-07-31:09:37:56] UI SWF load is complete

      [2010-07-31:09:37:58] UI initialized

      [2010-07-31:09:37:58] starting user confirmation

      [2010-07-31:09:37:58] Version of this installer: 2.0.2.12610

      [2010-07-31:09:37:58] Installation type: new

      [2010-07-31:09:38:03] starting install

      [2010-07-31:09:38:03] Scheduling runtime installation operations

      [2010-07-31:09:38:03] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}

      [2010-07-31:09:38:03] Scheduling an MSI install operation

      [2010-07-31:09:38:03] Beginning runtime installation

      [2010-07-31:09:38:03] Beginning install

      [2010-07-31:09:38:03] Installing c:\docume~1\david\locals~1\temp\air68d.tmp\setup.msi

      [2010-07-31:09:38:03] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

      [2010-07-31:09:38:03] Rolling back install of c:\docume~1\david\locals~1\temp\air68d.tmp\setup.msi

      [2010-07-31:09:38:03] Rollback due to error complete

      [2010-07-31:09:38:03] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

      [2010-07-31:09:38:03] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1601" errorID=0]

      [2010-07-31:09:38:07] begin quitting

       

        --David