2 Replies Latest reply on Aug 5, 2010 6:59 AM by KatFabre

    Need my activiation reset

    KatFabre

      Hello,

       

      I need my activation for digital editions reset.  I cannot seem to raise a web support case - everything is grayed out for me.  I cannot activate my Sony reader and download my books without the reset.

       

      My error is

      E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 414:7414:8171 urn:uuid:9d38f97f-99e7-41d1-a6b8-e5e7527f70b6

      Jim - I've read that you have fixed this for others - I hope you can fix it for me as well.

       

      thanks

        • 1. Re: Need my activiation reset
          SyncWolf Level 1

          Hey KatFabre,

           

          If you are still unable to create a webcase through the support portal, you could try contacting Adobe by phone to see if they can create the webcase for you and transfer it for a activation reset.

           

          Kind regards,

          SyncWolf

          • 2. Re: Need my activiation reset
            KatFabre Level 1

            Thanks for the comment.  I actually also phoned Sony and I think they reset my activations.  I will try it out this evening and see if I can see my books again.  I really hope that there is a fix for this issue very soon as it makes logging off your computer almost impossible as every time I restart my computer I have to reactivate my ADE authorisation.