i have submitted to the web page and my case number is 018172187 their was a lady who responded. i went in and did the things she wanted me to do after that i plugged in my reader thinking this was fixed. when i done that it is still saying too many activations. i had also had the error communicating with adobe server underneath this it has e/off/bad/device/key. if any one knows how to help me to be able restore the activations but not have the other error command come up. i would truly appreciate it.