4 Replies Latest reply on Aug 12, 2010 1:02 PM by monirg

    Inconsistent "Select Tool" Behaviour on Same PDF file ??

    monirg

      Hello;

      1) I'm unable to figure out when the Select Tool (or Snapshot Tool) is available to select text and when it is not!

       

      2) When opening same PDF text file (free resource in the public domain), occasionally I'm able to Select Tool, and other times the Select option (and Snapshot Tool) are mysteriously inactive and can't select any text!

      Keep in mind that we're taking about SAME PDF file, SAME page, SAME TEXT!

       

      3) The Hand symbol is shown on the Tools Bar and to the right of Select Tool. By right-clicking anywhere on the Tool Bar, the More Tools menu shows that Select Tool, Hand Tool, Zoom Out, Zoom In, Zoom Value, and Snapshot Tool are all checked, even when they're inactive on the Tools Bar.

       

      4) My Adobe Reader (with FileOpen plug-in) is the (latest) 9.3.3 version for Win XP O/S.

       

      Your advice and help to fix this irritating inconsistency would be greatly appreciated.

       

      Thank you kindly.

      monirg

        • 1. Re: Inconsistent "Select Tool" Behaviour on Same PDF file ??
          monirg Level 1
          Hello;
          Since posting the question (almost a week ago), I've tried the following guesses:
          --> removing FileOpen references;
          --> opening only one PDF file at a time;
          --> repairing Adobe Reader Installation;
          --> checking for Updates;
          --> etc.
          Nothing seem to solve the problem!
          Can you experts please suggest something to try, anything!
          Thank you.
          Monir
          • 2. Re: Inconsistent "Select Tool" Behaviour on Same PDF file ??
            ~graffiti Adobe Community Professional & MVP

            It "may" be something to do with the file.

             

            Do you have a link to it?

             

            It may look like the same file but they may be doing something in the background that you aren't aware of.

            • 3. Re: Inconsistent "Select Tool" Behaviour on Same PDF file ??
              monirg Level 1

              Thank you for your prompt reply.

              function(){return A.apply(null,[this].concat($A(arguments)))}

              Do you have a link to it?

              No link.  The m/c may or may not even be connected to the internet.  Same problem.

              Only text in the PDF file, no even graphics!

              I forgot to mention in my previous reply that I'd also Removed and re-Installed Adobe Reader 9.3.3

               

              Regards.

              Monir

              • 4. Re: Inconsistent "Select Tool" Behaviour on Same PDF file ??
                monirg Level 1
                Hello;
                Here's another attempt, which might shed more light on the problem.
                1) File: myFile.PDF
                ....1st Computer: Toshiba P30, 3.06 GHz, x86
                ...................OS: Win XP v2002 Home Edition SP3
                .................Appl: Adobe Reader 9.3.3
                ............Problem: inconsistent behaviour of "Select Tool" & "Snapshot Tool"
                ..........................(as explained in the OP)
                2) Copied same file myFile.PDF to:
                ....2nd Computer: IBM Net Vista 8311KHU, 2.00 GHz, x86
                ....................OS: (same) Win XP v2002 Home Edition SP3
                ..................Appl: Adobe Reader 7.0.9
                ............Problem: None. "Select Tool" & "Snapshot Tool" are available
                ..........................and behave consistently all the time
                3) Since both computers have the same OS and it is the same PDF file:
                Can one reasonably conclude that the problem is on the side of (the latest) Adobe Reader 9.3.3 or
                one of its (updated) components ??
                Regards.
                Monir