3 Replies Latest reply on Aug 10, 2010 12:15 AM by Vikas Jadhav

    Properties Data Missing After Uploading on .ftp

    Vikas Jadhav Level 1

      Hi All,


      We are having problems retaining the properties information in the .pdf files we upload to our ftp area.

      Here's what's happening.

      I have added metadata into the Properties area (I have tried this two ways; in Acrobat itself under File/Properties/Description - AND when right clicking on the file on the desktop, and adding to the Properties provided in the dropdown box). After saving the .pdf files, I uploaded them onto our .ftp - the metadata disappears. And I know this happens at the uploading process - to test this I uploaded a file with Properties data included in the file. Then I downloaded the EXACT SAME file that was just uploaded. Sure enough, all the Properties data I typed into the file is missing.

      I don't know if this issue is with the .pdf files, our .ftp


      Is anyone else having similar issues?

      I have our IT guys working on the problem. Thot I'd help them out and see if anyone else out there had ideas.