Just an update on this, it doesn't only seem to be auto-sizing popups that are the problem.
Custom-sized popups also show this problem in Firefox when an individual page is launched (without the Navigation/Search window). However, not in every case, oddly. It "appears" to be smaller-sized poups that have this problem, as some larger custom-sized popups which contain graphics do appear to launch correctly.
Anyone have any on what the problem may be and how I can get around this?
I never did get any repose to this problem I raised last year.
However, it's just been raised again by a customer and one of the developers who can't access the info he needs on our product.
When launching an individual page of the help either as context-sensitive help or just directly by launching that .html file, any popup links do not work in Mozilla Firefox or Google Chrome. This applies to both auto-sizing popups and custom-sized popups.
Anyone have any ideas on how I can get around this?
(Webhelp output is produced using RH8 with all patches installed.)
Thanks for any ideas.
Does it always fail on Firefox or just some machines? If the latter, check the version and see if there is something common. Also check add-ons.
If it is always, is that only true when the help is called from software or does it also fail if you launch the help indepenently?
See www.grainge.org for RoboHelp and Authoring tips