17 Replies Latest reply on Aug 6, 2010 3:00 PM by Captiv8r

    WebHelp ActiveX option not visible to users

    jenniab2 Level 1

      Launching our WebHelp from the "Help" link in our browser-based application, users get the help in a new window but they do not get the message about enabling ActiveX that I see when I launch the help locally... which means that they do not get the Search field in the toolbar nor in the Search tab, and the Search tab is an embarrassing (and confusing) list of every possible item that might be searched. It also means they don't see the colors of the skin we created for the toolbar, because the ActiveX toolbar doesn't replace the default WebHelp toolbar.

       

      This WebHelp was created with RoboHelp 7, running in IE 8.

       

      Any ideas how to at least give our customers the option to allow ActiveX?