1 2 Previous Next 42 Replies Latest reply on Oct 12, 2007 5:27 AM by MergeThis

    Can't open project

    Retso
      I downloaded RH6 on my machine and then tried to open my WebHelp file by opening the .hhp file, since I'm unable to locate the .xpj file. I get an error stating the open project was cancelled or the app was unable to load database for [the path name] with the file name Quik Fixes.cpd. I'm wondering why it's pointing to the .cpd file. I've tried restarting, tried deleting the cpd file, thinking that it would re-generate itself upon startup, but I've received the same error. Also, I've always opened the project with the .HHP file, and never had a problem before. Why can't I ever see the .xpj file? Does anyone know a fix to this? I'm under a tight deadline here, and this is the last thing I need happening!

      Danni
        • 1. Re: Can't open project
          Peter Grainge Adobe Community Professional (Moderator)
          First opening the project with the HHP is OK when you have a problem but it is not the correct way. You should use the XPJ.

          If you open with the HHP, RH creates the XPJ and CPD so I can't understand why you cannot see it.

          Sort by file type and be absolutely certain there is no XPJ.

          Create a new project and see if that creates one. You are looking via Windows Explorer? If your new project does not have an XPJ and or CPD, I would question RH having been installed properly.

          Your project is local and not on the network?

          BTW. Bad practice to have spaces in your project name. Avoid them, use underscores if you wish.

          • 2. Can't open project
            Retso Level 1
            Hi Peter,

            I am absolutely, positively certain there is no .xpj file, but there is a .cpd file. I even did a search for the file in the sub-folders and came up with zero. I attempted to create a new project, and I am unable to do so - I go through the New Project Wizard, and then to the next dialog box to choose a help format, and when I do, I am brought back to the New Project Wizard and it's default settings.

            My project is local. Funny - it was working fine yesterday at the office, and now it's acting goofy at my home office...I guess at this point I'll un-install and try re-installing again. I'll let you know.

            Thanks for the quick reply Peter.
            Danni
            • 3. Re: Can't open project
              Peter Grainge Adobe Community Professional (Moderator)
              Sounding a bit like you didn't install with your login and / or you didn't have admin rights. See the topic on my site about installing.

              Post back how you get on.

              • 4. Re: Can't open project
                Retso Level 1
                I'm almost positive I have Admin Rights to the machine. That's all I could find on your site (no Admin rights) regarding the problem. Anything I'm missing? I'll have to double-check with our Network Admin tomorrow morning...the thing is, I've installed RH6 just fine, just can't open my current project, nor can I create a project or even open the sample projects...it just says it can't load the database.
                • 5. Re: Can't open project
                  Peter Grainge Adobe Community Professional (Moderator)
                  It's all pointing to something being wrong with the installation. Even if you have the admin rights I would try an uninstall and reinstall.

                  • 6. Re: Can't open project
                    Peter Grainge Adobe Community Professional (Moderator)
                    I guess it could also be a virus checker getting in the way. Reinstall with that disabled.

                    • 7. Re: Can't open project
                      Retso Level 1
                      Okay, now I'm getting confused and frustrated. Peformed the install with the Virus Scan disabled as you suggested, and still no luck. Also, when I open the file from the office computer (that the help file is opening and working just fine on), I can open the .xpj file, but I cannot see the .xpj file anywhere in the folder. I've done a search for the file and have tried looking for it with my own two eyes, but no such luck. When I had the option of opening the file, it was said to be in the main folder of where all the project files are - not in any subfolder. Is it named a different name other than [filename].xpj?
                      • 8. Re: Can't open project
                        Peter Grainge Adobe Community Professional (Moderator)
                        The XPJ extension was introduced with X5, prior to that it was an MPJ file. If RH can open the project, it absolutely has to be the XPJ file it is using.

                        Before we can deal with the original problem we have to deal with this one on the office PC. It may just be that finding out why you cannot find the file on one machine helps us solve the first problem.

                        When you open RH, you get a dialogue box that asks if you want to open an existing project or create a new one. Assuming you are not working with any other project, or this one was the last one opened, the path will be shown and it will include the filename. Is that the folder you are looking for and is it the filename you are looking for? Also does it show the XPJ extension?

                        In Windows Explorer, have you changed the sort order to Type?

                        Is there any source control involved on these projects? I don't think this is the issue as the original problem occurs with new projects, but I would like to rule it out.

                        Less important right now but how are you transferring the files from one machine to another?

                        • 9. Re: Can't open project
                          Retso Level 1
                          Yes, I've checked the path name, the .xpj file name is shown in the path when opening up the project, but the file is nowhere to be seen, however, it does open up on my office computer here just fine.

                          I have changed the Sort order to Type - still no luck.

                          Regarding the source control question, I'm not sure exactly how to answer this question. I did install RoboSource, but have not utilized it.

                          I transfer the files via jump drive.

                          What's interesting to note is....on the machine that is not opening up the files correctly, I've noticed that when I view my files in Windows Explorer, the HTML .chms are showing the RH v. 9.2 icons, but when I look at the same folder (in the jump drive) on the machine where RH6 is working properly, the icons are from RH6. I un-installed RH 9.2 before installing v. 6. And by the way, the project was previously an HTML project, but converted it to WebHelp.

                          I think it's so weird that I can't see the .xpj file.
                          • 10. Re: Can't open project
                            Linux Rules Level 2
                            Hello Danni -

                            Sounds like something too simple may be overlooked so let's start from the beginning.

                            On your WORK computer where you can open/edit/save your project - where EXACTLY is your project located - please provide the exact path. For example, if it were on my desktop the path would be:

                            C:\Documents and Settings\gbowen\Desktop\R2Help\

                            ...where R2Help is the name of the folder on my desktop.

                            Exactly how do you copy your project onto the flash drive? Do you ZIP it or use any compression program? If so what are the ZIP settings?

                            When you dump the project onto your HOME computer, are you placing the files in the same "relative" location?

                            You are having problems "seeing" the XPJ file - sorry, I have to ask - do you have your Windows Explorer set to view all files, including hidden and to view extensions?

                            Last question - what format project is this? Is it CHM or pure html?

                            Regards,
                            GEWB
                            • 11. Re: Can't open project
                              Retso Level 1
                              Hi LR,

                              The pathname on the both computers are the same: C:\Documents and Settings\doster\Desktop\MAIN (MAIN being the project folder.) Since I'm currently working in the Work computer, I'm not sure if my logon name in the pathname specified above is totally the same - it may be C:\Documents and Settings\doster2\Desktop\MAIN. If this part is critical, I can switch computers and let you know.

                              I do not compress the files at all or zip it up before copying and pasting the folder to/from the jump drive to/from the desktop.

                              Yes, I place the files in the same location - the desktop.

                              After unchecking the checkbox Hide Extensions for known file types, I can now view the .xpj on the Work computer (which is the computer that RH6 is working properly on.)

                              I'm not sure how to answer your last question - CHM or pure html? I understand CHM was for HTML Help. I did have a CHM file when I was generating HTML Help, but since I've been generating WebHelp, the CHM file hasn't been modified/updated for some time. Pure html? Not sure what you mean - all my topic files are html...

                              At this point, now that I know how to view the .xpj file, I'll go onto the other computer now and make sure there is no .xpj file there. I can't imagine there would be though since I can't even open the project. I'll let you know what I come up with.

                              Danni
                              • 12. Re: Can't open project
                                Peter Grainge Adobe Community Professional (Moderator)
                                I think we have seen problems before when transferring from one PC to another without zipping first, hence why I also asked the question.

                                Sort out the other things that Linux Rules has covered. If then you still do not see the file, try zipping, transferring and unzipping.

                                • 13. Re: Can't open project
                                  Linux Rules Level 2
                                  Hello Danni -

                                  OK, thanks for your reply. So as I understand...

                                  > Work computer has the current project which RH6 can open/edit/save
                                  > Project is located on your desktop in the folder called "MAIN"
                                  > You are not compressing (ZIP, etc.) the ...\MAIN files/directories to your flash drive
                                  > Your project is currently set to output RH6 WebHelp (this is pure HTML format whereas Microsoft HTML-Help, which MS calls HTML, produces a compressed CHM file)

                                  Here is what I would like you to do:

                                  1) Create a new folder on your desktop called MAIN2

                                  2) ZIP up your project in the MAIN folder on your desktop:
                                  > Save the ZIP file to your desktop and name it MAIN2
                                  > Set the ZIP properties to "Include subfolders" and "Include system and hidden files"
                                  > Click "Add with wildcards"

                                  3) Unzip the MAIN2.ZIP file into the desktop MAIN2 folder you created in step 1.

                                  4) Open the MAIN2 folder in Windows Explorer and double click on the XPJ file.

                                  5) Let us know if RH open with your project.
                                  > If YES, close the project, DO NOT SAVE, then close RH6
                                  > If NO, you have bigger problems to solve!

                                  6) If the project opened in step 5, copy the MAIN2.ZIP file to your flash drive.

                                  7) Repeat steps 1, 3 and 4 on your home computer.

                                  Regards,
                                  GEWB
                                  • 14. Re: Can't open project
                                    Retso Level 1
                                    Hi,

                                    I am able to work on my RH6 version project at work here (on the "Work" computer), but I am unable to even open up my current project, or any project, and I can't even create a new project from my "Home-Work" Computer, so I have no problem with RH6 on my computer here at work - just when I'm working from home. I tried your suggestion for my "Home-Work" computer since there is no problem with the "Work" computer, and there was no place for me to set the zip properties to include subfolders and Add with wildcards, only to "Include system and hidden files". I'm using WinZip for my file compressions - is there a different zip program that would have these options? I was able to view the subfolders though, despite not being able to opt to use them.

                                    When I do attempt to open up the project after this, the start screen comes up, and then I get the error saying: Open project was cancelled or the application was unable to load database for [pathname]*.cpd file. I've even tried deleting the .cpd file and re-opening then, but no luck.

                                    Was this what you understood the problem to be? Sorry if I wasn't clear, or maybe I'm not clear?

                                    Danni
                                    • 15. Re: Can't open project
                                      Retso Level 1
                                      I forgot to mention that after unchecking the Hide Extensions for known file types checkbox, I am now able to see the .xpj file in my project folder on the Home-Work computer - the computer that I'm having problems opening the project up in. Just can't open it. And I've un-installed and re-installed RH6 about 6 times now.
                                      • 16. Re: Can't open project
                                        Linux Rules Level 2
                                        Hello Danni -

                                        Regarding your compression program, as long as you can see the subfolders/files when viewing (opening) the ZIP file and they appear when you unzip the file, all is well. Different ZIP programs look a little different but function essentially the same.

                                        Now it looks like your RH6 installation isn't going well.

                                        Are you installing RH to your home computer using the original RH6 installation disk?

                                        Are you installing in Windows Administrator mode?

                                        Did you turn OFF all anti virus programs including any such programs run as part of Windows (Security Center)?

                                        Regards,
                                        GEWB
                                        • 17. Re: Can't open project
                                          Retso Level 1
                                          For the first 4 installs, I installed using a copied version of RH6 - the last two installs, I used the original.

                                          I have full Admin rights to the computer.

                                          I did disable Virus Scan, however, I'm unsure whether any other Windows security are running. Do you know if it would be an .exe I would be able to view in the Task Manager?

                                          One thought that just came to me - I'm unsure whether I installed RoboSource on the Work computer - and I have it installed here on my Home-Work computer. Could that contribute to the problem?

                                          Danni
                                          • 18. Re: Can't open project
                                            Linux Rules Level 2
                                            quote:

                                            Originally posted by: Retso
                                            For the first 4 installs, I installed using a copied version of RH6 - the last two installs, I used the original.

                                            "Used a copied version" as in CopyFromA>PasteInB? If so, that doesn't work.

                                            Then two installs from original - did you properly uninstall the first of those two before installing the last of those two?


                                            quote:

                                            Originally posted by: Retso
                                            I did disable Virus Scan, however, I'm unsure whether any other Windows security are running. Do you know if it would be an .exe I would be able to view in the Task Manager?

                                            What/where/how to find depends of the version od Windows. Look for "Security Center" if in WinXP. I don't remember where to look in Vista as I hated it and blew it away, never to use a byte of my hard drive again. I no longer have Windows 2000 installed so I can't help with that.


                                            quote:

                                            Originally posted by: Retso
                                            One thought that just came to me - I'm unsure whether I installed RoboSource on the Work computer - and I have it installed here on my Home-Work computer. Could that contribute to the problem?

                                            I'm not sure if that would make any difference - tend to think not. Peter, can you enlighten us on the finer points of RoboSource?

                                            Regards,
                                            GEWB

                                            • 19. Re: Can't open project
                                              Retso Level 1
                                              I burned a copy of RoboHelp6 (for backup purposes), and that's what I used to install. I made sure RH 6 was completely un-installed before trying to re-install, and even restarted the machine after each un-install (don't even know if that would help things.) No other security features running I don't think. I'm really wondering if RoboSource could be it. If a project is running on RH6 without RoboSource installed, and then you try to open it up where it is installed, wouldn't you think that would goof things up? I'm going to go ahead and un-install, and re-install without installing RoboSource and see if that helps. I'll let you know.

                                              Thanks LR.
                                              Danni
                                              • 20. Re: Can't open project
                                                Peter Grainge Adobe Community Professional (Moderator)
                                                Sorry but I don't use RoboSource.
                                                • 21. Re: Can't open project
                                                  Retso Level 1
                                                  Installing without RoboSource didn't work. Again, I get the same error box saying it can't load the database for the .cpd file. I think I'm going to go on HATT to see if anybody would know the reason why this is happening. Thank you LR and Peter for all your time on this issue.
                                                  • 22. Re: Can't open project
                                                    Peter Grainge Adobe Community Professional (Moderator)
                                                    How big is this project zipped up?

                                                    • 23. Re: Can't open project
                                                      Retso Level 1
                                                      267 MB zipped up; 366 MB unzipped.
                                                      • 24. Re: Can't open project
                                                        Peter Grainge Adobe Community Professional (Moderator)
                                                        Email me via my site and tomorrow I will send you instructions on how to upload it.

                                                        • 25. Re: Can't open project
                                                          Retso Level 1
                                                          Will do. Thanks Peter.
                                                          • 26. Re: Can't open project
                                                            Captiv8r Adobe Community Professional & MVP
                                                            Hi all

                                                            Danni, you might be able to save some time and streamline things by uploading to something like YouSendIt. They offer a free account that is pretty generous. http://www.yousendit.com.

                                                            Cheers... Rick
                                                            • 27. Re: Can't open project
                                                              HKabaker Level 2
                                                              I have a superstition about the desktop.

                                                              I never store "real" stuff on the desktop. Everything is somewhere on the C: drive, and the desktop has shortcut icons only.

                                                              The desktop directory (folder) normally doesn't appear as such in Windows Explorer view; this leads me to believe that it's a pseudo-directory and doesn't behave the same way as "regular" folders on the C: drive.

                                                              I wonder if a Windows expert among us knows how the operating system treats a 366MB directory stored on the desktop.

                                                              Also:

                                                              "I burned a copy of RoboHelp6 (for backup purposes), and that's what I used to install. " I'm unsure about what you mean here.

                                                              I take it that you burned a copy of the RoboHelp6 installation package and used that to install on the other PC. (You didn't just burn the RH6 folder in Program Files on a CD or flash drive, and copy from that to the second PC.)

                                                              Harvey



                                                              • 28. Re: Can't open project
                                                                Linux Rules Level 2
                                                                Hello Harvey -

                                                                You commented:

                                                                "The desktop directory (folder) normally doesn't appear as such in Windows Explorer view; this leads me to believe that it's a pseudo-directory and doesn't behave the same way as "regular" folders on the C: drive."

                                                                Actually it is a real directory on the C: drive and behaves just like any other directory. The path is -

                                                                C:\Documents and Settings\UserName\Desktop\YourDesktopFolder

                                                                You "normally" don't view it in the Windows Explorer because Microsoft decided that you should NOT see it by default. You can change the windows explorer setting in Tools>FolderOptions>View and select radio button "Show hidden files and folders" and deselect (uncheck) "Hide extensions for known files types" and deselect "Hide protected operating system files" then click Apply and then OK. Now windows explorer will show the directory and files.

                                                                "I wonder if a Windows expert among us knows how the operating system treats a 366MB directory stored on the desktop."

                                                                Answer: Treats the directory the same as any other. Note that the OS has limitations based on the format type (FAT, FAT32, NTFS).

                                                                Regards,
                                                                GEWB
                                                                • 29. Re: Can't open project
                                                                  HKabaker Level 2
                                                                  As I said, I'm superstitious about this, and no rational explanation can persuade me it's safe to put "real" stuff on the desktop. But thanks for the information. No doubt it will satisfy everyone else.

                                                                  H
                                                                  • 30. Re: Can't open project
                                                                    Retso Level 1
                                                                    This was probably already considered, but any chance the problem lies in the OS? The computer where I'm having problems with the help file is running on Windows 2000 Professinal, and the computer where the project is working from correctly is running on Windows XP Professional.
                                                                    • 31. Re: Can't open project
                                                                      HKabaker Level 2
                                                                      If the project was copied from the XP machine to the Win 2000 machine, I'd try copying it from XP to to another XP machine. If that works, you have your answer.

                                                                      H
                                                                      • 32. Re: Can't open project
                                                                        Retso Level 1
                                                                        The Network Admin will have to install XP on my machine, and I won't be in the office until next Wed. Even if that was the issue, why wouldn't I be able to even create a new project on my home-work computer? Are there any known issues with running RH6 on Windows 2000?
                                                                        • 33. Re: Can't open project
                                                                          HKabaker Level 2
                                                                          RH 6 Help says Win 2000 SP4 or later, and IE 6 or later.

                                                                          Word 2000, 2003 or XP.

                                                                          Pentium III 300MHz or better

                                                                          256 MB RAM

                                                                          400 MB available disk space.

                                                                          Also, there was this question from Linux Rules and again from me, but you haven't answered directly:

                                                                          How exactly did you install RH 6 on the home computer? Did you copy the entire RH 6 installation package and run it on the home computer? Or did you copy the RH 6 folder in C:/Program Files and copy it to the home computer?

                                                                          Thanks.

                                                                          Harvey


                                                                          • 34. Can't open project
                                                                            wniemcow
                                                                            I am having the same issue.
                                                                            "Unable to load the .cpd file"

                                                                            I am able to see the .xpj file and have been working on this project for quite a while. I am turning this (nearly completed) project over to a co-worker and here is exactly what i did:

                                                                            1. Published this project to my desktop.
                                                                            2. Moved the PUBLISHED output to our webserver (i do it this way instead of direct publish because of security issues)
                                                                            3. took the entire FOLDER that the project is located and copied the project. (the original is located c:/project name/)
                                                                            4. Put the copied folder on a shared lan (z:/my files/prject folder)
                                                                            5. Went to co workers PC - saved to her c:

                                                                            Went home for the weekend - tried to open my project and i am now getting this error message.

                                                                            So, if this file is in fact curropt - what are my options. I dont think it is an instal problem (i have been using this instal for the past month or so) or a ADMIN issue (i have full admin rights to this PC - this was not an easy thing to get with my company).

                                                                            I guess i am more worried about what needs to happen if i cant fix this. Can i import everything into a new project? (Meaning layout, hyperlinks, etc). I know i can move the individual .html files from the project but i have quite a few.

                                                                            • 35. Re: Can't open project
                                                                              Peter Grainge Adobe Community Professional (Moderator)
                                                                              Welcome to the forum

                                                                              First go back to your post and remove your email address, unless you want to enlarge various body parts or find a Russian bride! Also we generally discourage direct replies as the information is then not available to others.

                                                                              Do you work with Russell Hollins at DHL?

                                                                              I suspect the mistake was copying the folders across the network. It is better to zip, move and unzip.

                                                                              You do have a backup? Oh dear. Not the end of the world though. Go to my site and there is a topic there about Opening Projects that covers what you need to do. It's straightforward and I doubt that all is lost.

                                                                              • 36. Re: Can't open project
                                                                                wniemcow Level 1
                                                                                Peter,
                                                                                Thanks for the Reply.

                                                                                The name does not ring a bell - but i am guessing i know what project he has worked on if he is asking ROBO questions :)

                                                                                Also - good point about the email address - i will edit that as well. (Although My family tree started in Russia somewhere:) )

                                                                                I am going to attempt to follow the instructions on your site - ill let you know how it goes. (I didnt back it up).
                                                                                Ill let you know how it turns out.
                                                                                • 37. Re: Can't open project
                                                                                  wniemcow Level 1
                                                                                  quote:

                                                                                  Originally posted by: Peter Grainge
                                                                                  You do have a backup? Oh dear. Not the end of the world though. Go to my site and there is a topic there about Opening Projects that covers what you need to do. It's straightforward and I doubt that all is lost.




                                                                                  Appears to be working. Waiting for it to work its magic - but overall i think this was the fix. Thank you!!!

                                                                                  • 38. Re: Can't open project
                                                                                    Peter Grainge Adobe Community Professional (Moderator)
                                                                                    Nothing wrong with Russia or indeed Russian women but perhaps not the motivation behind the offers I was referring to.

                                                                                    • 39. Re: Can't open project
                                                                                      wniemcow Level 1
                                                                                      Ohh i understood

                                                                                      Anyways,.. thanks again.
                                                                                      Russ does work for DHL - and does a lot with Robo (had to look the name up). The project i mentioned before was exactly the one i was thinking about. He is doing some great things with this software. His project is the reason we bought a couple copies for our department.

                                                                                      Also bookmarked your site. Very good info.
                                                                                      1 2 Previous Next