0 Replies Latest reply on Aug 10, 2010 1:14 PM by ortega_a

    Reader 9.3.3 Fails to Launch in Users Profile, Works as Admin

    ortega_a

      Hello,

       

      I have a strange problem with Reader 9.3.3. I am unable to launch the program in a users profile, the program does not launch at all and windows asks if i want to report the program error. I logged in as administrator and uninstalled and reinstalled reader. It now launches and works in the administrator profile but when i log the user in i get the same error. Is there anything i can look for in the users profile that would block Reader from launching? This problem surfaced after the user was prompted to update to 9.3.3.

       

      Thanks for any help,

       

      Alex