27 Replies Latest reply: Aug 30, 2010 1:14 PM by Joshua Horn RSS

    Premiere CS4 Export Problems

    Joshua Horn Community Member

      I have been having some problems with exporting a video with Premiere/Media Encoder CS4. Here is the file type - .mov SD widescreen and HV30 .m2t HD files. In a 720p sequence. The first problem was that it will not export any image file types. Next when I try to export certain file types it has issues - for quicktime and WMV I remember it would not work. The only one that would work was H.264 (I didn't try them all) Any ideas?

        • 1. Re: Premiere CS4 Export Problems
          Community Member

          Hi,

           

          If you can put screenshots of what your file assets are ( the video files) here...using GSpot or MediaInfo...that would help people understand your problem ...

           

          Offhand I would suggest you convert the HD to SD before importing to a 720p project...

          Also, I'm wondering what the mov SD is  ( interleaved or progressive...the screenshots will show us...)

           

           

           

          ps...as a general rule the projects you create for editing exactly match the video you wish to import....

           

          However, there are times you want to manipulate ( motion / scale , position etc ) video files and could import a larger dimension (frame size)  video than the project frame dimensions...but everything else should match...fps, interleaved or progressive, the codec of import being the same too is helpful...

           

          All this has an effect on your export ability..

          • 2. Re: Premiere CS4 Export Problems
            JaysonM-Y Community Member

            You might also have to be more specific on what you mean by,'....it has an issue.'

            • 3. Re: Premiere CS4 Export Problems
              Joshua Horn Community Member

              Tonight I will try to find out exactly what the settings are. Both of the clips are 60i.

               

              Also I should have said the project is not 720p it is interlaced.

              • 4. Re: Premiere CS4 Export Problems
                Community Member

                cool ...try to upload screenshots of the video files from GSpot ( free program )...as it gives tons of info about the video and audio specs..

                 

                 

                • 5. Re: Premiere CS4 Export Problems
                  Joshua Horn Community Member

                  Here are the screenshots. It is just a simple project with one file, export to quick time, is done in one second and the file is 609 KB and only the audio. As you can see I have video checked

                   

                  1.jpg2.jpg

                  3.jpg

                  4.jpg

                  • 6. Re: Premiere CS4 Export Problems
                    Community Member

                    Thanks ! That info ( screenshots ) is very helpful...

                     

                    I think you will have this fixed soon...  one more question....where did you get this mov file from ( the file in the screenshots ) is it from the hv30 camera converted down to 720x480 ?  If it isnt hv30 conversion, what camera did you shoot it with ?

                     

                    I can see from the screenshots that their are possible discrepancies between what your project settings are and the footage..and once that is fixed I think you'll be able to work with it ( edit, export ) with no problems.

                     

                    So...what camera is this file from or explain how you got the footage please.

                    • 7. Re: Premiere CS4 Export Problems
                      Joshua Horn Community Member

                      This is not a clip from the HV30. It is from a XL2 outputing to a focus recorder. So these files are straight off the recorder.

                       

                      Edit - could it be that DV capture should not be set to HDV (I didn't capture anything)

                      • 8. Re: Premiere CS4 Export Problems
                        Community Member

                        Hi,

                         

                        -----------------

                        could it be that DV capture should not be set to HDV (I didn't capture  anything)

                        --------------------

                        no, that has nothing to do with stuff unless you want to capture...

                         

                        I don't know how you got the mov file...from that camera...but anyway, start a new project with these settings and see how the video looks after you import it.. if it looks OK then do a test export to whatever you want and see how that goes..

                         

                        Use custom desktop settings...NOT PRESETS ..( general / desktop I think in cs4 )

                         

                        my-xl2-project-mov.jpg

                         

                         

                        • 9. Re: Premiere CS4 Export Problems
                          Joshua Horn Community Member

                          I'm still getting a file with just audio. It has the same problem when I make a sequence with the 1080 60i settings and export to quicktime.

                          • 10. Re: Premiere CS4 Export Problems
                            Community Member

                            Hi,

                            Can you come to the forum rather than email...and check this out??  You put a file in GSpot....I put a recommendation for project settings for you to try THAT particular file...to import that one file...720x480...

                             

                            Did you try that ? What happened ?  Did it import OK ?  Thanks !

                             

                             

                            • 11. Re: Premiere CS4 Export Problems
                              Ann Bens CommunityMVP
                              function(){return A.apply(null,[this].concat($A(arguments)))}

                              jehorn wrote:

                               

                              I have been having some problems with exporting a video with Premiere/Media Encoder CS4. Here is the file type - .mov SD widescreen and HV30 .m2t HD files. In a 720p sequence. The first problem was that it will not export any image file types. Next when I try to export certain file types it has issues - for quicktime and WMV I remember it would not work. The only one that would work was H.264 (I didn't try them all) Any ideas?

                               

                              What is the final product going to be?

                              DVD, BD or ....

                              • 12. Re: Premiere CS4 Export Problems
                                Joshua Horn Community Member

                                It is going to be DVD and web video.

                                • 13. Re: Premiere CS4 Export Problems
                                  Joshua Horn Community Member

                                  ----

                                  Hi,

                                  Can you come to the forum rather than email...and check this out??  You put a file in GSpot....I put a recommendation for project settings for you to try THAT particular file...to import that one file...720x480...

                                   

                                  Did you try that ? What happened ?  Did it import OK ?  Thanks !

                                  -----

                                  I'm sorry that I was not clear. I did use those settings that you gave for a sequence (I didn't have those options for project). The file whose settings I posted imported file but still only exported the audio when I exported as quicktime.
                                  • 14. Re: Premiere CS4 Export Problems
                                    Community Member

                                    if you are going to dvd have you tried exporting as mpeg 2 ? or to encore to burn a dvd ?

                                     

                                    I'm now referring to the project settings I recommended and the specs of the file you showed...we have to narrow this down to one thing at a time...

                                     

                                     

                                    • 15. Re: Premiere CS4 Export Problems
                                      Joshua Horn Community Member

                                      It worked when I tried H.264 and I can't remember about MPEG 2. But I need other formats for web video.

                                       

                                      Sorry if I don't make sense, I am a little confused about the different MPEG formats.

                                      • 16. Re: Premiere CS4 Export Problems
                                        Ann Bens CommunityMVP

                                        As you are working with two different format i suggest a DV widescreen project.

                                        Set default Scale to Framesize on in the Preferences.

                                        Use Dynamic link for DVD, Its under File / Dynamic Link / Send to Encore.

                                        Your file will be send to Encore, make a menu and burn. No worries about mpeg settings they are set to automatic.

                                        For export to the web depends on your website. Which player are you going to use?

                                        • 17. Re: Premiere CS4 Export Problems
                                          Community Member

                                          heh...dont worry about being confused about anything...its complicated stuff sometimes...this video editing and exporting to different delivery formats ...

                                          I'm confused too a lot of times...thats why we help each other.

                                           

                                          I would suggest sticking with one type of video file that you have ( your original posting ---"Here is the file type - .mov SD widescreen and HV30 .m2t HD files." )...and solve everything for one type ...and then move onto the next type of video file to solve those things.

                                           

                                          It's kinda like thinking of it as a "workflow" where you start out with one thing, edit it, change it, and then "deliver it "....and you have to deal with one thing at a time to get it right....

                                           

                                          There are so many "codecs" and options because this is a very fast evolution of media in general...so believe me when I say it's not unusual to be "confused" about stuff.

                                           

                                           

                                          • 18. Re: Premiere CS4 Export Problems
                                            Joshua Horn Community Member

                                            Thanks. Both of the file types when exported as quick time are only coming out as audio (in sequences with the correct settings for that file)

                                            • 19. Re: Premiere CS4 Export Problems
                                              Community Member

                                              oh boy.. I hate to go this route..but since we seem to be stuck in this Quicktime land of lore...I would suggest you BUY Quicktime pro...it is about $40 US....and you can immediately use it ( download and use ) when you put your magic credit card info into the mix.

                                               

                                              That might ( might ) fix your fixation on quicktime codec...worked for me with CS3...I have QT pro...not only that...but you can load stuff into QT pro and export or just SAVE stuff for the web and all sorts of stuff...  So my suggestion is " get out your wallet and get online and buy QT pro now ! "

                                               

                                              Then try your export again...degrag your drive when you get a chance...

                                               

                                               

                                              • 20. Re: Premiere CS4 Export Problems
                                                Ann Bens CommunityMVP

                                                Use anything but Quicktime.

                                                You also need to put your project and footage on another drive.

                                                It now set to the C drive, this is not good editing practice.

                                                Get yourself a internal second drive.

                                                • 21. Re: Premiere CS4 Export Problems
                                                  the_wine_snob Community Member

                                                  There are three popular flavors of H.264, Apple's, Lead's and MainConcept's. Many users have had Export issues with Apple's version, and most have found that either Lead's, or MainConcept's works better for them.

                                                   

                                                  Good luck,

                                                   

                                                  Hunt

                                                   

                                                  PS - though QT Pro can be very useful (I recommend it for Apple file conversions), the full capabilities are already installed, and the Pro is just an unlock. I would consider updating QT Player first. What version does the OP have now?

                                                  • 22. Re: Premiere CS4 Export Problems
                                                    Joshua Horn Community Member

                                                    Would it help or make things worse to update Premiere?

                                                     

                                                    I am also having problems with exporting to WMV, exporting any still image.

                                                    • 23. Re: Premiere CS4 Export Problems
                                                      Joshua Horn Community Member

                                                      Temporarily the main video I am editing is on an external hard drive and the project is on C. Is this a problem? And if so is it causing the export problems?

                                                      • 24. Re: Premiere CS4 Export Problems
                                                        Community Member

                                                        having the latest version update to CS4 is always a good idea....the updates fix "problems".

                                                         

                                                        I guess you should give us all the info you can about your computer at this point...something is definitely not right.

                                                         

                                                        computer make , model

                                                        cpu type , speed, ram amount, graphics card, hard drive info ( including rpm, free space, total space, type of format ( ntfs ? )

                                                         

                                                        There are threads here about how to report stuff about the computer system...

                                                         

                                                        make sure you have the latest drivers for both your graphics and soundcards too and the latest directx version

                                                        • 25. Re: Premiere CS4 Export Problems
                                                          Joshua Horn Community Member

                                                          ZT Affinity 7244Xi-37 Desktop

                                                          Windows Vista Home Premium

                                                          Intel Core 2 Quad Processor Q9300 (2.5GHz, 6M Cache, 1333MHz FSB)

                                                          Microsoft Windows Vista Home Premium SP1 (64 Bit)

                                                          4GB RAM

                                                          500GB SATA Hard Drive ~80 free, Integrated GeForce 7050 GPU

                                                          Some of the video I am editing is on a 500 GB myPassport external USB hard drive ~400 GB free(I have the problem even when I am not using the hard drive)

                                                           

                                                          Hope this helps

                                                          • 26. Re: Premiere CS4 Export Problems
                                                            Community Member

                                                            Hi,

                                                             

                                                            The usb hard drive is probably too slow to edit with. Most people only use usb drives for storage.

                                                             

                                                            I would suggest you make sure your project file isnt on that drive and would move your assets off that drive into your c drive if thats all you have. You could use and external firewire 800 drive, or esata would be even better. Maybe clear as much space as you can from your c drive and defragment it, make sure your pagefile is set to 1.5 times your memory and try it that way.  You really should have only program files on your c drive, projects files on a 2nd drive and assets on a 3rd drive...and drives should be only about 1/2 full...

                                                             

                                                            There's threads here about how to set up your system for editing.. especially in the hardware forum.

                                                             

                                                            I personally only have two internal drives with programs on c drive and projects and assets on 2nd drive.  The 2nd drive is 1Terabyte 7200rpm ( pagefile on 2nd drive also )...the drive is about 3 percent full....as I only have little SD projects on it now...and I dont even try to edit HD stuff...as my computer is not powerful enough.

                                                             

                                                            using CS3...

                                                             

                                                            I have an intel dual core 2.6 ghz, 4gig ram, windows xp, 2 hard drives sata, 7200rpm.  If I edit more than a couple minutes of HD with transitions my computer starts to slow up so much its retarded to even try to edit that....

                                                            • 27. Re: Premiere CS4 Export Problems
                                                              Joshua Horn Community Member

                                                              Somehow all the problems seems to have fixed themselves. I'm not sure exactly why, but at least they are fixed.