PS. I had authorized computer2 with the same AdobeID as computer1.
Bump. Was this issue ever resolved? a fix posted here would be very useful. I have exactly the same issue and have had to open a web ticket to resolve it.
Not sure I'm going to have the same issue. I'm on the verge of replacing a 6-year-old laptop, and don't want to lose my Adobe Digital Editions content. It was all free, but also all DRM protected, and not re-downloadable from the U of Chicago Press, because all of my DRM titles are U of Chicago Press 'free e-book of the month' titles. No Sony Reader is involved.
Is there a procedure written up anywhere on how to handle this? I'll be migrating to a Windows 7 machine.
Thank you so much in advance!
Hi there Cundrie,
After a week of trying, I still getting responses from Adobe that have not
resolved the issue. If your Digital Editions is not authorised, my only
advice would be DO NOT authorise it! If you do, then you de-authorise it
again, it seems that your PC will simply create a new anonymous ID and your
books will be toast.
My only advice would be to follow (very carefully) the instructions listed
They may help as long as you still have the ability to read the books on
your old PC. If I get any significant help from Adobe I'll pass it on but it
basically looks like if you don't authorise the PC to start with, everything
is tied with double knots to that PC. Crazy.
Best of luck,
Cr@p. I authorized my laptop when I installed the software months back.
I'll give the instructions you've linked to a read. Thank you so much for the reply!
As I've always said: DRM is terrible at preventing piracy, and brilliant at flagging rightful owners as thieves. At least Amazon's DRM is fairly invisible.
If you authorised the software to an Adobe ID before you downloaded the
ebook you should be fine. Simply download and authorise Digital Editions on
your new PC and copy/paste the Whole Digital Editions folder across from
your My Documents folder. As long as you use the same Adobe ID as on your
old PC you should be fine.
If you authorised it Anonymously, that's when your likely to have issues...
Got it. As I recall, when I was installing, a message came up offering me the opportunity to register, and I couldn't decide whether registering would be worse than not registering, or vice-versa. I basically tossed a mental coin. It's not like Adobe ever warns a person that one could lose access to all of one's books.
I hope Adobe comes through for you. Thanks for helping *me*.
No Probs Cundrie,
Looks like you're sorted if you authorised it. Lucky you, keep that coin for
For anyone else reading this post and having the same problems, here is
Adobe's final response:
*"Your eBook license has to be reset for you to be able to gain access to
eBooks on your old machine. This process is carried out by the eBook vendor.
Also, only the eBook vendor can tell which eBook is licensed to which ID.
So, please get in touch with them and your issue would get resolved."*
Looks like the only recourse is a complaint / begging letter to your ebook
Good Luck guys...