1 2 3 4 Previous Next 126 Replies Latest reply: Nov 8, 2011 4:41 PM by Preston Moochnek Go to original post RSS
      • 75. Re: Bridge CS5 Won't Open
        berickson Community Member

        I had this same problem but I think I have resolved it. In the Windows logsif indicated that the DLL SCCore.dll was at least part of the problem. I've run into this sort of error before when developing my own DLLs and it is usually caused be a mismatched DLL (the exe is trying to use a different version of the DLL). So I looked through my Photoshop folder and found the same file which was the same size but a different date. I renamed the SCCore.dll file in the Bridge folder, so that I had a backup, and then copied the SCCore.dll from the Photoshop folder into the Bridge folder. Bridge now works just fine. I think Adobe forgot to update the file in the Bridge folder.

         

        Hopefully this will help others out as well.

         

        By the way, I had the same issue with InDesign and following this same procedure also fixed InDesign.

         

        Cheers!

        • 76. Re: Bridge CS5 Won't Open
          Stradibarrius Community Member

          Wow...that is great but it sounds really complicated???? I am technical but know nothing about program files.

          Is there a way you could explain it in a "fixing Bridge CS5 for Dummies" version??? I can follow directions very well.

           

          Thanks!

           

          Barry Dudley

          678-778-3083

          • 77. Re: Bridge CS5 Won't Open
            berickson Community Member

            Sure. Sorry I should have given more details.

             

            First, the files I am referring to are found in the install directory of the 32

            bit installation. This is usually C:\Program Files (x86)\Adobe for 64 bit Win7

            and C:\Program Files\Adobe for 32 bit installs. Inside this folder is a

            directory for each installed Adobe program, i.e. Bridge, Photoshop, etc.

             

            Ok, so all you have to do is follow these steps:

            1) Inside the Bridge folder ("C:\Program Files (x86)\Adobe\Adobe Bridge CS5" for

            64 bit installs) you will find the file SCCore.dll. Rename this to something

            else (I just renamed it to SCCore_old.dll). This is just a precaution so that if

            something goes wrong you can get the original file back.

            2) Go to the Photoshop directory ("C:\Program Files (x86)\Adobe\Adobe Photoshop

            CS5" for 64 bit install) and find the same file (SCCore.dll). Right click on it

            and choose "Copy".

            3) Now go back to the Bridge folder and right-click on an empty area of the

            folder and chose "Paste".

            4) If you have InDesign or other Adobe programs that are not working you can

            repeat these steps for them also.

             

            That should do it. For me Bridge ran just fine and it seems to still be working.

            I suspect that in an Adobe update the file was either not updated correctly or

            for some reason Win7 wouldn't allow it to copied over (maybe a rights issue or

            maybe it was in use at the time).

             

            Let me know if you have any other questions.

             

            Cheers,

             

            -Brent

            • 78. Re: Bridge CS5 Won't Open
              Ron Geisman Community Member

              Thanks, Berickson! I appreciate your input on this. I immediately tried your

              solution... and nothing has changed (for me). I called Adobe India (again)

              last week and was promised someone would get back to me. The person I talked

              to even went so far as to ask me what time would be best for them to call.

              No call. Needless-to-say, the silence has been momentous. I have tried very

              hard in this process (and in this forum) to be respectful to the people

              tasked with resolving this problem, however competence seems to be a real

              issue and the absolute arrogance of not responding when promised has reached

              the point where I am beginning to consider filing against Adobe in small

              claims court. It costs a lot of money for this Suite and it should work as

              promised. This problem has been going on for almost two months.

               

              I am going to try one last time with Adobe Support and then it on to Adobe

              Corporate and then to small claims court.

              • 79. Re: Bridge CS5 Won't Open
                berickson Community Member

                Ron,

                 

                Sorry to hear that. I was hoping that this would fix the issue for everyone.

                This issue has happened to me twice on different machines. The strange thing is

                that I have setup the programs on several other machines with no problems, so

                it's an odd issue. I have a couple of questions if you don't mind that may help.

                 

                1) Have you looked in your windows log file to see what error is actually

                generated? Maybe in your case, it's another DLL that is out of date.

                2) Is it only Bridge that doesn't work for you or do other Adobe programs have

                issues?

                3) Make sure you are working in the 32 bit directories to copy the DLL.

                 

                I made some step-by-step instructions for another guy that I'll stick here as

                well. Maybe that will help. I'm happy to help if I can. I've been very

                frustrated with this issue as well. I even stopped using Bridge and started

                using Picassa but it doesn't do exactly what Bridge does unfortunately.

                 

                Anyway, here are the step by step instructions:

                 

                First, the files I am referring to are found in the install directory of  the 32

                bit installation. This is usually C:\Program Files (x86)\Adobe  for 64 bit Win7

                and C:\Program Files\Adobe for 32 bit installs. Inside  this folder is a

                directory for each installed Adobe program, i.e.  Bridge, Photoshop, etc.

                 

                Ok, so all you have to do is follow these steps:

                1)  Inside the Bridge folder ("C:\Program Files (x86)\Adobe\Adobe Bridge  CS5"

                for 64 bit installs) you will find the file SCCore.dll. Rename this  to

                something else (I just renamed it to SCCore_old.dll). This is just a  precaution

                so that if something goes wrong you can get the original  file back.

                2) Go to the Photoshop directory ("C:\Program Files (x86)\Adobe\Adobe Photoshop

                CS5" for  64 bit install) and find the same file (SCCore.dll). Right click on it

                and choose "Copy".

                3) Now go back to the Bridge folder and right-click on an empty area of the

                folder and chose "Paste".

                4) If you have InDesign or other Adobe programs that are not working you can

                repeat these steps for them also.

                 

                Hope this helps,

                 

                -Brent

                • 80. Re: Bridge CS5 Won't Open
                  Stradibarrius Community Member

                  I tried it. Your instructions were great but it didn't work..

                   

                  Also, one of the things that seems common among many of us who are having the problem is that I created another user account on my machine and from that account everything works fine. Bridge CS5 launches lightning fast! The problem is that I have to back and forth between user accounts which is a pain.

                   

                  Thanks again for your efforts. If you come up with another idea please let me know.

                   

                  Barry Dudley

                  • 81. Re: Bridge CS5 Won't Open
                    berickson Community Member

                    Darn, sorry about that. Apparently there are multiple issues at work here.

                     

                    Regarding your issue, have you tried right-clicking on Bridge and then selecting

                    "Run as Administrator"? I've had that work on other programs with similar

                    symptoms. Also, have you checked your Windows log to see what DLL is actually

                    causing the crash. It's possible that there is another DLL causing a similar

                    issue.

                     

                    Sorry again that this fix didn't resolve the issue. I know how frustrating this

                    is.

                     

                    -Brent

                    • 82. Re: Bridge CS5 Won't Open
                      Stradibarrius Community Member

                      It doesn't crash, it just doesn't open. I have tried opening by "run as admin" but no cigar.

                      When I click on the icon the little circular arrow pops up for about 2 secs. And then it's gone.

                      Again, thanks for your efforts!

                       

                      Barry Dudley

                      • 83. Re: Bridge CS5 Won't Open
                        Ron Geisman Community Member

                        Hi Brent-

                         

                        Thank you for following up. It is appreciated. I posted on January 8th an

                        excerpt from my Event Log. For convenience I'll repost it here. It shows as

                        best I can discern that the problem relates to Bridge's interaction with my

                        kernel32.dll file.

                         

                        Log Name:      Application

                        Source:        Application Error

                        Date:          1/8/2011 3:44:17 PM

                        Event ID:      1000

                        Task Category: (100)

                        Level:         Error

                        Keywords:      Classic

                        User:          N/A

                        Computer:      RLG-Office

                        Description:

                         

                        Faulting application name: Bridge.exe, version: 4.0.4.2, time stamp:

                        0x4cd908c0

                         

                        Faulting module name: kernel32.dll, version: 6.1.7600.16481, time stamp:

                        0x4b1e3897

                         

                        Exception code: 0xc0000005

                        Fault offset: 0x0004f049

                         

                        Faulting process id: 0x1ad8

                        Faulting application start time: 0x01cbaf8df69733b6

                         

                        Faulting application path: C:\Program Files\Adobe\Adobe Bridge

                        CS5\Bridge.exe

                         

                        Faulting module path: C:\Windows\system32\kernel32.dll

                         

                        Report Id: 34ad18ea-1b81-11e0-b0a0-20cf30e664e6

                        Event Xml:

                         

                        For everyone's information, I just put in a call to Adobe Systems Corporate.

                        I ended up leaving a voicemail with their North American Support Manager

                        outlining the case number and the nature of the problem. We'll see when I

                        might get a response. It's 2:30pm on a Friday afternoon, so I would looking

                        for any breakthrough news today. Maybe we could start a forum pool as to

                        when (and if) this issue is ever resolved by someone from Adobe. My own

                        suspicion is that resolution will come from someone apart from Adobe like

                        Brent.

                         

                        Thanks to everyone who is keeping this effort (and thread) active.

                        • 84. Re: Bridge CS5 Won't Open
                          berickson Community Member

                          Ah, I see. Yes I saw your post. The kernal32.dll isn't a part of the Adobe

                          products so my fix isn't going to work. Sorry about that.The exception you are

                          getting is an "access violation" which often occurs when something the program

                          is relying on does not load correctly, for example, Adobe may be trying to load

                          a DLL or script and just assumes that it loads correctly and so goes ahead and

                          start to process it. I know that doesn't help resolve the problem but I thought

                          maybe some additional information may eventually help.

                          • 85. Re: Bridge CS5 Won't Open
                            berickson Community Member

                            That's exactly what mine did as well. It does actually "crash" but just not with

                            the usual dialog and fanfare. The Windows application log still should show an

                            entry (usually both an "information" and an "error") for the event. Might be

                            worth looking into.

                             

                            -Brent

                            • 86. Re: Bridge CS5 Won't Open
                              Chris_Finlayson Community Member

                              What's super frustrating too, is that I don't get any kind of application error, in the event log! When I phoned Adobe support, the first thing they asked me to do was see if it would open in a new user, and as soon as I said it would, they refused to help any further, and told me to call Microsoft.

                               

                              "It's a user account problem, and we can't help with that."

                               

                              Is anyone else not getting any error message?  I have no problems at all with any other Adobe program, it's just Bridge.

                               

                              Chris

                              • 87. Re: Bridge CS5 Won't Open
                                Chris_Finlayson Community Member

                                Well, I got it to work!!!!!

                                 

                                Here's my situation:

                                All Adobe Programs work except Bridge

                                Windows 7 Home Premium 64 bit

                                Bridge would not start, click it, get the little circle for a couple of seconds, then nothing.

                                No error in the application log

                                New Administrator User can get Bridge to start

                                High frustration level from user

                                Tried deleting the preferences, to no avail

                                 

                                    • DISCLAIMER *** Do this at your own risk!  If you want to try this, back your stuff up! I suggest you back up your whole system, but for the love of Pete, don't blame me for wrecking your system!

                                 

                                I logged in as the new user where Bridge worked fine, and thought, OK it's a user thing. So I navigated to the System C:/Users/User that doesn't work/App Data/Roaming/Adobe/Bridge CS5/ and figured, (this may be different on your system, so make sure you are in the right spot!) I'd just copy everything from the same folder under the user that did work, and see if it would work.

                                 

                                Before I did that, I backed up every file and folder in the user that doesn't work, but before I copied over the files from the user that did work, I figured, "Eh, what the heck, maybe it will recreate all new preferences folders, (Cache, Collections, Export Panel, Export Presets, Adobe Bridge Keywords.xml, etc.) and then did not copy anything into that folder, left it blank.

                                 

                                Then logged in as the user that didn't work, and lo' and behold it opened!

                                 

                                I realize that in this thread/forum, it appears that we are looking at a number of different problems, and this solution may not work for all of you, especially the ones that are actually getting errors, but hope this helps someone.

                                 

                                Chris

                                • 88. Re: Bridge CS5 Won't Open
                                  BridgeQE Adobe Employee

                                  Hi Ron and all the others who suffered this issue:

                                   

                                  this is Tony from Adobe Bridge QE team, we are listening this issue. we really hope to resolve this issue ASAP.

                                  so we will have Bridge QE to contact you soon. and we need your help for the following before we contacted:

                                  1. you are OK to work with Bridge QE to log-in to your machine to do diagonose.

                                  2. please confirm which Win 7 updates you installed before BR CS5 does not work

                                  3. you still have the environment that BR CS5 can't open

                                  for those who can confirm the above 3, please send me an email wxin@adobe.com to share your email, contact method, and will have Bridge QE to contact you soon.

                                  thanks!

                                  Tony

                                  Adobe Bridge QE

                                  • 89. Re: Bridge CS5 Won't Open
                                    Stradibarrius Community Member

                                    You have described my problem exactly!

                                     

                                    Barry Dudley

                                    • 90. Re: Bridge CS5 Won't Open
                                      Kat Woman Community Member

                                      that sounded like a good idea, (replace SCCore.dll) and I tried it, however - It still is broken with same error

                                       

                                      I can open Bridge

                                      I can open one image at a time in ACR 6.3

                                      I cannot open multiple images in 6.3 ACR or PS

                                      cannot paste settings from one image to another in OS or Bridge ACR

                                       

                                      32 bit PS and Bridge

                                      Win xp sp3

                                      no firefox ,no norton, no errors reported for Bridge

                                       

                                      also tired the open as.. admin

                                      I have only one account and I am admin- use no pw

                                      and it makes an error and won't "run as"-- admin

                                       

                                      error message:

                                      logon failure user acct restriction. Blanks passwords now allowed, logon hours or policy restriction has been enforced

                                      • 91. Re: Bridge CS5 Won't Open
                                        Ron Geisman Community Member

                                        Tony-

                                         

                                        Thank you for your post on this forum.

                                         

                                        First an assumption on my part: QE is an abbreviation for Quality

                                        Engineering.

                                         

                                        1. I am happy to work with you and allow you access for diagnosis.

                                        2. In my case, Bridge CS5 has not worked from day one of the installation.

                                        All Microsoft updates for Windows 7 32-bit are current through February 10,

                                        2011.

                                        3. I may be contacted directly at this email address. My office phone number

                                        should be on file with adobe Tech Support under case 181 984 734.

                                         

                                        I look forward to hearing from you...

                                         

                                        Regards,

                                        Ron Geisman

                                        • 92. Re: Bridge CS5 ACR- FIXED IT!!!!!!
                                          Kat Woman Community Member

                                          Windows XP SP3

                                           

                                          Control panel>>>Adminstrative TOOLS>>> SERVICES LOCAL>>>ADOBE LM Services>>was not ON>>> was set to manual, I asked it to START the service

                                           

                                          now I can use ACR

                                          it still opens PS CS5

                                          but I can now use ACR 6.3 and select multiple files to process

                                           

                                          Hallelujah

                                          and thanks to the people who had USER issues that gave me the idea to snoop into accounts and permissions

                                           

                                          not sure if it wll still stay on when I restart, will check into it

                                          • 93. Re: Bridge CS5 Won't Open
                                            aochenglong Adobe Employee

                                            Dear users,

                                            Today, I connected with a customer(Barry) for this issue. And we found the root cause in his machine. This is caused by there has a folder under the workspaces folder in Bridge user data folder. So can those who still can’t launch Bridge check your Bridge Workspaces folder to see if your issue is same as Barry’s? Below is a instruction for how to do this.

                                             

                                            1) Go to folder C:\Users\[your account]\AppData\Roaming\Adobe\Bridge CS5\Workspaces

                                            2) Check if there has any folder here.

                                            3) If there are some folders, delete all of them.

                                            4) Attempt to launch Bridge.

                                             

                                            If above can fix your issue, please reply in this thread. I want see how many people have same issue.

                                             

                                            Thanks

                                            Bridge Quality Engineer

                                            Chenglong

                                            • 94. Re: Bridge CS5 Won't Open
                                              Stradibarrius Community Member

                                              Success!!!!! Chenglong with Adobe support fixed my Bridge CS5 problem. My problem may not be exactly the same as yours but I know that many of you did have the same exact issue. I think they have figured out how to fix the problem...at least they did for me.

                                              Chenglong knew how to find the problem and as a Bridge engineer I have nothing but good things to say about his work. Having said that I am disappointed that Adobe took so long to address the issue when Chenglong found and fixed the problem in just a little over an hour.

                                               

                                              I do not have the computer software skills to fix this problem on my own. I allowed Chenglong to remotely fix the problem in my computer. He did it useing a shared screen program so I could see what he was doing as he worked. Some of you  "sufferers" I'm sure have the knowledge and expertise to use the information that Chenglong posted in the above reply but many of you are like me and do NOT have this expertise. I would never have tried or even know where to look for this problem.

                                               

                                              Adobe, do not just post a technical "how to" and expect users like me to fix the problem on their own. This problem came with the software when I PURCHASED it so please help those like me who think your software is terrific, enjoy using it but are not computer engineers.

                                               

                                              Again THANK YOU Chenglong for a job WELL DONE!!!!

                                               

                                              I hope this resolution is applicable for all the rest of you CS5 users who are having the same issue.

                                               

                                              Barry

                                              • 95. Re: Bridge CS5 - no ACR functions
                                                Kat Woman Community Member

                                                well Bridge does open for me- it just does not allow me to use ACR- no right click open file in RAW- no copy/paste settings

                                                 

                                                I did solve the problem of only being able to open one image at a time

                                                by starting LM services in the registry

                                                 

                                                I can open ACR in PS CS5- and then I can do those functions

                                                all of a sudden upload to Facebook now works too

                                                 

                                                I am using XP so the path is not as you descibed- I looked in Docs&Settings/user account/application data

                                                and local settings/app data

                                                also looked at all the other users- admin, default etc

                                                also looked in Program files/Common files

                                                looked at Bridge and PS

                                                then tried search all c drive

                                                 

                                                no such file or folder as "roaming" exists on my comp

                                                • 96. Re: Bridge CS5 Won't Open
                                                  Ron Geisman Community Member

                                                  Hi Barry, et.al.

                                                   

                                                  I tried Chenlong's resolution as well, but for me there is no success...

                                                  yet. We are scheduled to meet online at the end of the workday here (west

                                                  coast) and hopefully there will be some resolution. I also talked with Sumit

                                                  Singh of Tech Support earlier in the week and after about two hours he was

                                                  of the opinion that Adobe Switchboard is not executing when you call Bridge.

                                                  He was going to research that issue and get back to me.

                                                   

                                                  So it seems that contacting Adobe corporate has been helpful. I emailed John

                                                  Loiacono, the Adobe VP ultimately responsible for the Creative Suites

                                                  products and also left a voicemail for the National Manager, Technical

                                                  Support. I did not hear back from either one, but suddenly two tech support

                                                  people are working on this.

                                                   

                                                  Ron

                                                  • 97. Re: Bridge CS5 Won't Open
                                                    Stradibarrius Community Member

                                                    I think your contacting the VP made the difference.

                                                    I did find that if I am in PS CS5 and click on the Bridge tab or Mini-Bridge tab I get an error message. So if Chenglong is able to fix your problem test that function to make sure it works a well.

                                                     

                                                    Good luck, I hope to hear that the problem is resolved for you!

                                                     

                                                    Barry Dudley

                                                    • 98. Re: Bridge CS5 Won't Open
                                                      Ron Geisman Community Member

                                                      Hi Barry-

                                                       

                                                      Just finished an hour and a half session with Chenglong. No luck. Found It

                                                      seems that both ExtendScript Toolkit and Adobe Switchboard have similar

                                                      problems. Both are visible as processes but both do not appear as

                                                      applications in TaskMgr.

                                                       

                                                      The next step is to create a crash dump log and see what that tells us. C-L

                                                      is sending info later as an email as to how he wants me to do this.

                                                       

                                                      Thanks again for the support.

                                                       

                                                      Ron

                                                      • 99. Re: Bridge CS5 Won't Open
                                                        Ron Geisman Community Member

                                                        Hello Everyone-

                                                         

                                                        Good news (at least for me). Chenglong Ao in Beijing from Adobe Quality

                                                        Engineering has suggested a solution that works!

                                                         

                                                        The process was fairly straightforward. He had me modify my registry to

                                                        create a dump log. Tried to open Bridge and then sent him an email with the

                                                        resultant dump log attached. From that Chenglong suggested three possible

                                                        solutions. I tried the first and amazingly up popped Bridge for the first

                                                        time! Attached is Chenglong's solution(s). I hope that this proves

                                                        beneficial to at least some of you with the same problem Also, my personal

                                                        thanks to each of you who have contributed to this thread. This solution is

                                                        also very much a result of your efforts and persistence.

                                                         

                                                        " Hi Ron,

                                                        It seems we found a clue from the dump file you sent to us. To confirm our

                                                        thought, can you please try following methods?

                                                        Method 1:

                                                        1) Rename "C:\Program Files\Common Files\Adobe\Bridge CS5 Extensions" folder

                                                        to another name, like "Bridge CS5 Extensions.bak"

                                                        2) Attempt to launch Bridge.

                                                         

                                                        Method 2:

                                                        1)Replace "C:\Program Files\Adobe\Adobe Bridge CS5\SCCore.dll" file with

                                                        "C:\Program Files\Adobe\Adobe Photoshop CS5\ SCCore.dll" file.

                                                        2)Attempt to launch Bridge.

                                                         

                                                        Method 3:

                                                        Press Shift when launching Bridge (Press Shift key + Click on Bridge CS5

                                                        icon from Start menu).

                                                         

                                                        Method 4:

                                                        Press Alt+Shift when launching Bridge.

                                                         

                                                        Please let me know if any one of above methods can fix your issue.

                                                         

                                                        Thanks

                                                        Chenglong"

                                                         

                                                        Chenglong Ao alonao@adobe.com

                                                        • 100. Re: Bridge CS5 Won't Open
                                                          Curt Y Community Member

                                                          Ron and others

                                                           

                                                          This has been a long lasting thread with many contributing.  I am glad that most, if not all, have Bridge up and running finally.

                                                           

                                                          The point I would like to make is that all exhibited the same problem, but the solution for one did not always work for the others.  So persistance payed off, and one can see there was no one easy fix.

                                                           

                                                          Why all the "fixes" had to be different is another question.

                                                          • 101. Re: Bridge CS5 Won't Open
                                                            dta116 Community Member

                                                            Adobe engineer, Chenglong, worked with my computer last night for over 2 hrs to no avail. I have since sent him some files to work with and hopefully he can make some since out of this so we can all find a solution.

                                                             

                                                            Dave

                                                            • 102. Re: Bridge CS5 Won't Open
                                                              BridgeQE Adobe Employee

                                                              Hi CutY:

                                                              the root causes of the issue are different, although the behavior is quite same. and Bridge had dependencies on different tech or components, so we need to work out 1 by 1.

                                                              and for Ron's issue, there is quick and easy fix that is removing the nested folder for workspace folder in user data folder.

                                                              we are still working with you guys on different scenarios.

                                                              thanks for your understanding and support!

                                                              Tony

                                                              Bridge QE

                                                              • 103. Re: Bridge CS5- RAW Won't Open
                                                                Kat Woman Community Member

                                                                had already tried 2,3,4 before, as people posted the solutions

                                                                yesterday tried method one

                                                                still same

                                                                can open Bridge but not use RAW functions

                                                                error- Camera RAW not enabled-requires a qualifying program be launched at least once to enable

                                                                 

                                                                if I select multiple files I can opne them ion ACR but PS opens first (this worked after started LM service from registry)

                                                                 

                                                                in msconfig

                                                                I can see switchboard is not running-- it says stopped

                                                                the button to enable it is grayed out

                                                                so I was looking to fix it in registry like I did the LM service but I can't figure out how to do that

                                                                • 104. Re: Bridge CS5 Won't Open
                                                                  lasallepat

                                                                  how do i get an event log like that when my adobe photoshop won't open

                                                                  • 105. Re: Bridge CS5 Won't Open
                                                                    Ron Geisman Community Member

                                                                    Hi Lasallepat-

                                                                     

                                                                    The fact that Photoshop does not open is in itself an event. It should be

                                                                    recorded in event viewer. However your best bet is to contact Adobe Tech

                                                                    Support. It may be a long and sometimes frustrating process, but if you read

                                                                    some of the responses in this thread you will see that there are ways to

                                                                    ultimately get the attention you need.

                                                                    • 106. Re: Bridge CS5 Won't Open
                                                                      heronsong Community Member

                                                                      Chenglong's advice:

                                                                      1) Go to folder C:\Users\[your account]\AppData\Roaming\Adobe\Bridge CS5\Workspaces
                                                                      2) Check if there has any folder here.
                                                                      3) If there are some folders, delete all of them.
                                                                      4) Attempt to launch Bridge.

                                                                       

                                                                      worked for me, and I have remigrated from the secondary personality I created earlier to make Bridge work. Phew! No longer have to keep changing personalities to get anything done. Thanks, Chenglong.

                                                                      • 107. Re: Bridge CS5 Won't Open
                                                                        Mr Electron Community Member

                                                                        Hello all,

                                                                         

                                                                        Just an update to say that my Bridge CS5 issue has been resolved by Chenglong at Adobe. It did prove to be related to the last update, which seems to have been somehow corrupted, but after several hours and Adobe Web Conferencing sessions, Chenglong's persistence paid off and I'm delighted to say that I am back to my normal workflow again now. For those who may be interested, the solution required replacement of the Bridge exe file in the end, but all worked perfectly again afterwards.

                                                                        This was superb support from Chenglong and well deserving of a mention on the Forum!

                                                                        • 108. Re: Bridge CS5 Won't Open
                                                                          Kat Woman Community Member

                                                                          care to tell us how you got that new file to replace Bridge.exe? he sent you a file?

                                                                          re-install?

                                                                          • 109. Re: Bridge CS5 Won't Open
                                                                            Kat Woman Community Member

                                                                            nested into where?

                                                                            remove the folder and delete it? or put it someplace else?

                                                                            • 110. Re: Bridge CS5 Won't Open
                                                                              Mr Electron Community Member

                                                                              Hi Kat Woman,

                                                                               

                                                                              Chenglong supplied the file for me and it had to be placed into the Program files folder (C:\Program Files\Adobe\Adobe Bridge CS5\), replacing the original (updated, but corrupted)  Bridge.exe file. A complete re-install of Bridge probably would have worked too. Chenglong compared the exe file that was on my system with a known good one and found discrepancies, hence the solution.

                                                                              Are you up and running again with Bridge yet?

                                                                              • 111. Re: Bridge CS5 Won't Open
                                                                                Kat Woman Community Member

                                                                                well Bridge has always opened for me- but it won't do some functions w/o an error message (cut/paste develop settings, choose multiple files, ACR preferences)

                                                                                I did find LM services in my registry and turned it to AUTO- ACR opens in Photoshop if I slect multiple images and I can use it- I can do edits in Bridge, and use the facebook uploader

                                                                                • 112. Re: Bridge CS5 Won't Open
                                                                                  Ron Geisman Community Member

                                                                                  I really don't know who Chenglong Ao is, but I gotta tell ya, he's the one

                                                                                  guy at Adobe who deserve a raise... a BIG raise!

                                                                                  • 113. Re: Bridge CS5 Won't Open
                                                                                    aochenglong Adobe Employee

                                                                                     

                                                                                    Hi Electron,

                                                                                     

                                                                                    Actually, the last update is just one of the suspect cause. Antivirus software, virus or other software also can corrupt the Bridge.exe file. We are still investigating this.

                                                                                     

                                                                                     

                                                                                     

                                                                                    For those who still can’t open Bridge, you can try following solutions:

                                                                                     

                                                                                    Solution 1:

                                                                                    Press Ctrl key when launching Bridge CS5. Once Reset Settings dialog appears select Reset Preferences and Purge Thumbnail Cache, then press OK button.

                                                                                     

                                                                                    Solution 2:

                                                                                    Press Shift key when launching Bridge (Press Shift key + Click on Bridge CS5 icon from Start menu). If this works for you, the issue might be caused by startup scripts. Then you can disable all startup scripts in the Startup Scripts section of Bridge Preferences dialog.

                                                                                     

                                                                                    Solution 3:

                                                                                    Press Alt+Shift keys when launching Bridge.

                                                                                     

                                                                                    Solution 4:

                                                                                    Rename folder “C:\Documents and Settings\[useraccount]\Application Data\Adobe\Bridge CS5” to “Bridge CS5.bak”, then attempt to launch Bridge.

                                                                                     

                                                                                    If above solutions don’t work for you, there might be following reasons to cause this.

                                                                                    -The file binary of Bridge CS5 might be corrupted by something else. For this case, you can do nothing except reinstall the PS or suite.

                                                                                    -Or some of the system preferences caused this. You can check your system preference, like UAC or antivirus software.

                                                                                     

                                                                                    Thanks

                                                                                    Bridge Quality Engineer

                                                                                    Chenglong

                                                                                    • 114. Re: Bridge CS5 Won't Open
                                                                                      aochenglong Adobe Employee

                                                                                      Thanks Ron.