I've run into a problem I can't quite figure out how to resolve for a client,
Sometimes when I open a .pdf file in IE 8 on a windows 7 machine I receive a blank error message with a blue question mark in it with absolutely no text. At first I thought it was because we had Adobe Reader and Acrobat installed on the system, but I have since removed Adobe Reader and run a repair on Acrobat. I thought this had resolved the issue, but occasionally it happens again. Because the issue is sporadic I have immense difficulty testing resolution on it, as every time it opens up correctly again I'm uncertain whether it's just a false positive, as eventually the issue will reoccur.
Should I completely remove acrobat and reinstall the application, or was the repair satisfactory? Has anyone experienced a smiliar issue and found resolution, or should I be looking at the Browser/OS for potential conflicts?
Any input is appreciated,
OS: Win7 64 bit
Acrobat Version: 9
I run Acrobat 9.3.3 on my Windows 7 Pro 64-bit system with no problems. Perhaps you should make sure you have all of Acrobat 9's maintenance installed.