1 Reply Latest reply on Aug 13, 2010 12:20 AM by Peter Grainge

    RoboHelp Crashing

    mollyid Level 1

      Robohelp 8 is crashing everytime I save or check in topics, making work very difficult. I checked for updates, and I have the most updated version. Any ideas on fixes? I recently had additional RAM installed to speed up the output, which is helpful, but I've noticed it started happening after the RAM was installed.

        • 1. Re: RoboHelp Crashing
          Peter Grainge Adobe Community Professional

          The supplied sample projects should not crash so try those.

           

          You will find the samples at

           

          C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML\Samples\en_US

           

          or

           

          C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\Samples\en_US

           

          If they crash then it does look like an environment problem. Get IT to check the machine. If necessary, try an uninstall and reinstall.

           

          If they don't crash, then you need to look at your project / source control setup.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge