I take the steps to activate and I can look under authorize computer and see my info there. Then I open the software next time and it wants me to activate again. I have unistalled ADE and removed all files associated with it. I then installed it again. I checked do not authorize and later authorized it after it recognized my nook. I thought maybe it finally took, but when I reopened the shortcut it wanted me to authorize AGAIN! Why won't it keep my info in the program. I think I only have one authorization left. Help! What am I doing wrong?
Also, how do I submit the webcase to add to my activations? I go to the page for it, but the tabs are grayed out. I cannot select them.