16 Replies Latest reply on Sep 21, 2007 1:16 PM by lmarden

    RoboHelp 6 crashes during generating files - Faulting module msvcr80.dll

    mgriebel Level 1
      We purchased and installed RH6 last week and it has been working fine until I tried to generate the file. When generating; it works up to when it gets to the updating process then it errors out 3/4 of the way through updating the files. I get an error that says "RoboHelp HTML Application has encountered a problem and needs to close. We are sorry for the inconvenience.

      For more information about this error: AppName: robohtml.exe AppVer:6.0.99.0 ModName: msvcr80.dll ModVer: 8.0.50727.163 Offset:0000892c

      We've been trying to resolve the issue this morning with no luck. Right now we are at a loss as to what is the next step to try. Help@!