17 Replies Latest reply on Jul 28, 2007 11:29 AM by Newsgroup_User

    ok button greyed out

    marti6


      I haven't used Dreamweaver in awhile and when I click on it, a box appears asking for my name and serial number of the product (which I have verified). The okay button is greyed out, so I can't even submit it. Dreamweaver 6.0 Please help
        • 1. Re: ok button greyed out
          Ben M Adobe Community Professional
          This is not official support. Please call Adobe support by using the phone number supplied through the contact link above and they will be able to assist you further. Please be sure to have your product serial number handy (or an Adobe ID if you have registered these products).
          • 2. ok button greyed out
            marti6 Level 1
            Adobe support does not offer support for Dreamweaver 6 and referred me to this forum...hoping someone could help. SnakEyezo2, can you help me? or anyone else who uses this forum. I can't even access Dreamweaver even though I have already built a website on it on the same computer. I have already done what you just suggested.
            • 3. Re: ok button greyed out
              Ben M Adobe Community Professional
              Because you cannot click ok on the installer it leads me to believe that you are either keying in the serial wrong or the serial is invalid. If you have misplaced your serial number or if your serial number is invalid there is nothing that anyone here can do for you. Also it is true that Adobe does not offer technical support for the older products, but your issue is not technical support, it is customer service related so you should be connecting with customer service when you call and not technical support. If this is who you called, unfortunately, there is not much you can do, but no matter what you would have to get in touch with them because if you went to upgrade you would need the old CD key and if it is not valid then that is a whole other issue that would have to be solved.
              • 4. Re: ok button greyed out
                Level 7


                > Because you cannot click ok on the installer it leads me to believe that you
                > are either keying in the serial wrong or the serial is invalid.

                my guess also- the button is grey until a correct number is entered.
                If i recall, a green checkmark appears at the end of the number also.

                --
                Alan
                Adobe Community Expert, dreamweaver

                http://www.adobe.com/communities/experts/



                • 5. Re: ok button greyed out
                  marti6 Level 1
                  Customer Service told me my serial number is valid. What do you suggest I do? It was an Educator's version. Does that have an expiration date or something?
                  • 6. Re: ok button greyed out
                    Level 7

                    > Customer Service told me my serial number is valid. What do you suggest I do?
                    > It was an Educator's version. Does that have an expiration date or something?

                    no, they don't expire.

                    are you typing in the full combination of leading letters then the numbers?
                    Are all the boxes used?
                    Are you typing the leading letters in the correct case?

                    --
                    Alan
                    Adobe Community Expert, dreamweaver

                    http://www.adobe.com/communities/experts/



                    • 7. Re: ok button greyed out
                      marti6 Level 1
                      Yes, all of the above. There are no boxes....just an empty space to type the serial number in. I divorced during that time and even typed in my married name.....nothing. The "okay" button is not an option.
                      • 8. Re: ok button greyed out
                        marti6 Level 1
                        I updated my operating system to 10....and installed in Classic. Does that matter?
                        • 9. Re: ok button greyed out
                          marti6 Level 1
                          There is no green check!
                          • 10. Re: ok button greyed out
                            Level 7


                            > I updated my operating system to 10....and installed in Classic. Does that
                            > matter?

                            same computer? and dw6 was running on that box/harddrive in classic before?
                            And assuming you didn't trash the previous classic system preferences?

                            something to do:
                            do a Find for:
                            Dreamweaver MX Prefs
                            and
                            Dreamweaver MX Registration

                            Do you have files with that name in the old classic system folder?


                            Have you tried booting up in classic, instead of starting classic within
                            osX? [my guess is there is the osX upgrade installed a newer classic system
                            that has never had dw started] Go to system Preferences-->startup disk.
                            See if a classic system folder is a choice, pick it, and reboot. If there
                            are multiple classic systems showing, sort them out and use the older one.
                            Start dw.
                            If it starts, there's a way to read the serial number, or to move that valid
                            Preferences file to where it's needed in osX or osX/classic

                            --
                            Alan
                            Adobe Community Expert, dreamweaver

                            http://www.adobe.com/communities/experts/



                            • 11. Re: ok button greyed out
                              Ben M Adobe Community Professional
                              So you are on a Mac. Ok well that helps us a lot. And I don't mean that sarcastically. Why are you running the application in OS 9? It is OS X compliant and should work with versions up to 10.2. If you are using 10.3 or later I don't know if it would still be compatible with Mac OS X and there is a chance you may need to upgrade in order to continue using DW. The following are the system requirements for all DW versions:

                              http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19124&sliceId=2#applemac

                              Also be sure that you are typing in all hyphens in the serial number.
                              • 12. Re: ok button greyed out
                                marti6 Level 1
                                I am using 10.3. I will try to boot up in classic tomorrow. I didn't have 10.0 when I installed Dreamweaver. So, that may very well be the problem. I honestly can't remember if I used the program since I upgraded. I'll let you all know. I'm sure I inputed the correct serial number with all of the hyphens.
                                • 13. Re: ok button greyed out
                                  marti6 Level 1
                                  I have files in the Classic folder. Should I move the folder over to system 10 applications?
                                  • 14. Re: ok button greyed out
                                    Level 7
                                    If you are not getting a green check after inputting the S/N then it's not
                                    being recognized by DW as a valid S/N.

                                    --
                                    Murray --- ICQ 71997575
                                    Adobe Community Expert
                                    (If you *MUST* email me, don't LAUGH when you do so!)
                                    ==================
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                                    "marti6" <webforumsuser@macromedia.com> wrote in message
                                    news:f8ejkj$nc2$1@forums.macromedia.com...
                                    >I have files in the Classic folder. Should I move the folder over to
                                    >system 10 applications?


                                    • 15. Re: ok button greyed out
                                      marti6 Level 1
                                      Customer Service says it is the correct Serial Number. So, what else could make it not be recognized?
                                      • 16. Re: ok button greyed out
                                        Ben M Adobe Community Professional
                                        I wouldn't transfer the files over to the OS X applications folder. This is because of the other files that are being installed are different in the library. Try running and installing the classic interface. If not try installing just from the OS X interface.

                                        And to Allen's comment, the OS X classic mode was abandoned as of 10.3 so there are no further updates and all new Macs no longer have classic mode.

                                        Also try booting from your OS X CD and run a repair disc and repair permissions. Be sure there are no problems with your hard drive before installing DW again on Mac OS X. Being that your computer is older you should clear up this clutter anyways (I do it maybe 1-2x per year). And be sure to run these from your disc and not the ones from the utilities folder because you need to be out of the OS to ensure these tests run the way they should and catch everything.
                                        • 17. Re: ok button greyed out
                                          Level 7
                                          > So, what else could make it not be recognized?

                                          That it's not the correct S/N. Customer service may be mistaken.

                                          --
                                          Murray --- ICQ 71997575
                                          Adobe Community Expert
                                          (If you *MUST* email me, don't LAUGH when you do so!)
                                          ==================
                                          http://www.dreamweavermx-templates.com - Template Triage!
                                          http://www.projectseven.com/go - DW FAQs, Tutorials & Resources
                                          http://www.dwfaq.com - DW FAQs, Tutorials & Resources
                                          http://www.macromedia.com/support/search/ - Macromedia (MM) Technotes
                                          ==================


                                          "marti6" <webforumsuser@macromedia.com> wrote in message
                                          news:f8fp7s$5j9$1@forums.macromedia.com...
                                          > Customer Service says it is the correct Serial Number. So, what else
                                          > could make it not be recognized?