If you have done everything that has been suggested in this forum about installation problems of Reader, I doubt you'll receive any further new advice.
It is indeed difficult to suggest anything, since we don't know what you have already tried.
However, this same situation has come up regularly over the last few weeks from Windows 7 users, and I think we should try to go to the bottom of this. Unfortunately I do not have W7, so I have no experience, and I do not know what is so different from previous Windows version that could cause this effect.
- do you run the installer as an Administrator user?
- if not, did you try to 'Run as Administrator'?
- is there anything else (e.g. web browser) running?
- is there anything (e.g. anti-malware, firewall) running that could block the successful completion of the installation?
- if you look at the Task Manager (Processes) can you see anything doing something "strange" (e.g. using CPU, I/O, or other resources)?
I also do have a Win 7 OS and have installed Adobe Reader 9.3.3 without any problem on my machine.
When you download the Reader 9.3.3 installer from adobe.com, it first extracts all its component files at the location - "C:\Users\labuser\AppData\Local\Adobe\Reader 9.3\Setup Files" and for this process a progress bar is displayed on the first window.
Now as you say that this process stops at around 69%, then I guess it may happen because of a corrupt installer unable of being extracted. Try downloading the installer again.
And if you still experience this issue, checkout the location mentioned above to find out if there's a corrupt file present there.
Hope this solves your problem.
No, that is not an answer, thank you.
I tried finding that file location and there was nothing there. Nowhere in my comuter could I find that. I've followed suggestions like using a different browser, same thing....will install to 69.9% I am the administrator of my PC; I've turned off the Firewall, etc.; I have no malware programs installed; I've downloaded it and saved it, then run the installation. Prior to going to any new suggestions, I've deleted each failed installer. I've submitted a Bug Report and hope that some of Adobe's technicians have an answer to error ID 6702.818.104.22.16852 and find it soon as lessons that were sent to me in PDF format are backing up daily, yet I've already paid for them.
Thank you for you suggestions even tho they didn't help.
... error ID 6702.822.214.171.12452
Where did you find that error? Are you using the download manager?
Barncat943, I'm having a similar problem and the first thing that I discovered after hours of painful trying was that my Kaspersky Anti-virus would defeat every effort I made to open to completion almost every Adobe webpage that I tried. Consequently I needed to turn off Kaspersky before I even attempted to read the details surrounding the critical updates which Kaspersky's Vulnerability program first brought to my attention, and even provided the useless and unworkable link to download the updates! Then, once I managed to get beyond Kaspersky's interference, I ran afoul of Adobe's Forums Registration procedures which locked up each time I tried to register in order to find assistance. After four to six hours of frustration, I used a backdoor approach via Windows 98 machine, skipped the New User Registration, and went directly to Members Login and forced an email preset password function which eventually brought me here but froze up instantly because I used Windows 98. During a great deal of this time however, I stumbled through what was available to me in limited reading material. According to a notation somewhere: Windows 7 will not work with Adobe 9.0; a user needs to update to the 9.3.4 with versions beginning 9.1. So, to the best of my knowledge right now (for my own issue and perhaps yours) it seems as if the Adobe 9.0 which is listed in my Adobe Help as my version (and which was preinstalled on this brand new HP Presario Compaq laptop probably sometime last year in China where it was assembled) needs to be removed first. David
I had already removed my anti Virus program, by t
otally removing it. I also turned off the Windows Firewall, etc. My machine should be safe as
our machines are hooked to a router. I've almost decided that
there is no solution and to look for another program
to be able to read and create PDF files. Thanks for your