12 Replies Latest reply: Aug 18, 2010 8:31 AM by mvflash RSS

    Firefox not recognizing flash player 10.1.82.76 update

    mvflash Community Member

      Hi, I have a problem installing the latest flash player update on my firefox browser. I got the the installer page (http://get.adobe.com/flashplayer/) and I install everything and follow all of the instructions, and flash player installs successfully, but it says it installed version 10.1.53.64. I've tried uninstalling the previous version with the instructions on this page (http://kb2.adobe.com/cps/141/tn_14157.html) several times, but it still shows the flash player version on the site, which means it wasn't uninstalled. I've also tried using the stand alone installer after disabling the adobe getplus plugin in firefox, but it still shows flash player version 10.1.53.64 as my current version in firefox plugins. However, I installed the flash player 10.1.82.76 update on to Internet Explorer 8 without any problems, it's just Firefox that I'm having trouble with. Thanks for the Help.

       

      Operating System: Windows 7 32 Bit

      Browser: Firefox 3.6.8 32 Bit

      Flash Player Version: 10.1.53.64

        • 1. Re: Firefox not recognizing flash player 10.1.82.76 update
          pwillener ACP/MVPs

          Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash?  Also, what is the date of the NPSWF32.dll file in there?

          • 2. Re: Firefox not recognizing flash player 10.1.82.76 update
            mvflash Community Member

            The date of the NPSWF32 dll file is August 17, 2010, and the contents of the flashinstall log file are:

             

             

            0005 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
            0006 [W] 00001021
            0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
            0008 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
            0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0011 [W] 00001036 Software\Opera Software/Plugin Path 2
            0012 [W] 00001036 Software\Opera Software/Plugin Path 2
            0013 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe 5
            0014 [I] 00000012
            =X====== M/10.1.53.64 2010-06-29+16-09-32.273 ========

             

            =O====== M/10.1.53.64 2010-06-29+20-11-47.864 ========
            0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
            0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
            0002 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash10h.ocx
            0003 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
            0004 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll
            =X====== M/10.1.53.64 2010-06-29+20-11-49.096 ========

             

            =O====== M/10.1.82.76 2010-08-11+03-34-46.042 ========
            0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"
            0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
            0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
            0003 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
            0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
            0005 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
            0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
            0007 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
            0008 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0010 [W] 00001036 Software\Opera Software/Plugin Path 2
            0011 [W] 00001036 Software\Opera Software/Plugin Path 2
            0012 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
            0013 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
            0014 [I] 00000017 C:\Windows\system32\Macromed\Flash
            =X====== M/10.1.82.76 2010-08-11+03-34-58.147 ========

             

            =O====== M/10.1.82.76 2010-08-17+15-26-18.705 ========
            0000 [I] 00000010 "C:\Windows\System32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin
            =X====== M/10.1.82.76 2010-08-17+15-26-41.949 ========

             

            =O====== M/10.1.82.76 2010-08-17+15-28-53.944 ========
            0000 [I] 00000010 "C:\ProgramData\NOS\Adobe_Downloads\install_flash_player.exe"
            0001 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
            0002 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
            0003 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
            0004 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0005 [W] 00001036 Software\Opera Software/Last CommandLine 2
            0006 [W] 00001036 Software\Opera Software/Plugin Path 2
            0007 [W] 00001036 Software\Opera Software/Plugin Path 2
            0008 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
            0009 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
            0010 [I] 00000017 C:\Windows\system32\Macromed\Flash
            =X====== M/10.1.82.76 2010-08-17+15-29-02.462 ========

            • 3. Re: Firefox not recognizing flash player 10.1.82.76 update
              pwillener ACP/MVPs

              Looks perfectly fine to me, and the date of the DLL indicates that it was installed yesterday.

               

              If you right-click on NPSWF32.dll and select Properties, what is the version number displayed?

               

              Also what version do you see on this page http://kb2.adobe.com/cps/155/tn_15507.html (using Firefox)?

              • 4. Re: Firefox not recognizing flash player 10.1.82.76 update
                mvflash Community Member

                It displays version 10.1.82.76 in the details tab when I right click the file, but in the link you provided it displays version 10.1.53.64 when I open it in firefox.

                • 5. Re: Firefox not recognizing flash player 10.1.82.76 update
                  pwillener ACP/MVPs

                  That is not something I have seen before.  Can you check in \Program Files\Mozilla Firefox\plugins if there is another copy of NPSWF32.dll in there?

                  • 6. Re: Firefox not recognizing flash player 10.1.82.76 update
                    mvflash Community Member

                    No, there isn't another copy of it there.

                    • 7. Re: Firefox not recognizing flash player 10.1.82.76 update
                      pwillener ACP/MVPs

                      Then I have no explanation for this phenomenon...

                       

                      Have you restarted Windows after installing 10.1.82.76?

                      • 8. Re: Firefox not recognizing flash player 10.1.82.76 update
                        mvflash Community Member

                        Yes numerous times after trying to uninstall the previous version with the flash uninstaller and after installing again. BBut my guess is it has to do something with firefox since the newest update does install correctly on Internet Explorer.

                        • 9. Re: Firefox not recognizing flash player 10.1.82.76 update
                          goadk123 Community Member

                          ok..having issues too...I DO have adobe flash player 10 ActiveX   10.1.53.64 as well as adobe flash player plug in

                          10.1.82.76

                          some of my programs using flash player seem to bog down. I use firefox browser. and use WIndows 7 64-bit system

                          help!!!!   I need to complete some uploading of photos to my online account and can not use the program with flash player not working.being recognized?

                          also...my Secuna program states that it is vulverable for hackers if this new update plug is not working.

                          Help!!!!!

                          • 10. Re: Firefox not recognizing flash player 10.1.82.76 update
                            pwillener ACP/MVPs

                            Sorry, I have no more ideas.  My Firefox displays the correct version.

                            • 11. Re: Firefox not recognizing flash player 10.1.82.76 update
                              pwillener ACP/MVPs

                              goadk123 wrote:

                               

                              ok..having issues too...

                               

                              Please start your own topic, as this is a completely different problem.

                              • 12. Re: Firefox not recognizing flash player 10.1.82.76 update
                                mvflash Community Member

                                Thanks for trying to help.