There are 11 downloadable components to the CS5 Design Premium WIN/English installation on the volume licensing download site. I can dowload all but one of them. Tried disabling firewall. Appears to be a dead link.
SOLUTION: Call customer service and demand physical install disks.
I spent many hours on the phone over the course of 3 weeks being bounced from customer service to tech support to the licencing dept and back again. Everybody was very friendly, but totally incapable of helping me with this issue. Save yourself the headache and demand the install disks.
Or ask for a refund and make a physical purchase.
Can you tell me which file you can't download?
Product, language, file name/description, etc
I will escalate this to the person who sets up the licencsing downloads and ask her to investigate.
Also, you can privately send me your order information, I'll send it to her so she can look up your order details.