1 Reply Latest reply on Aug 18, 2010 6:51 PM by Todd_Kopriva

    Where do I get help? AE CS5 Crashing Comp

    svf_1972

      After Effects CS5 locks up my computer several times a day. It has been triggered by several different actions from scrubbing a timeline to selecting a comp.

      This happens with no other programs and I use alot of them.

      My screen begins flickering and then it's all over. Hold the button on my Mac for a restart and hope I saved everything I worked on.

      I seriously need a fix for this and Adobes support for their products is horrible.

       

       

       

        Model Name: Mac Pro

        Model Identifier: MacPro3,1

        Processor Name: Quad-Core Intel Xeon

        Processor Speed: 2.8 GHz

        Number Of Processors: 2

        Total Number Of Cores: 8

        L2 Cache (per processor): 12 MB

        Memory: 18 GB

        Bus Speed: 1.6 GHz

        Boot ROM Version: MP31.006C.B05

        SMC Version (system): 1.25f4

        Serial Number (system): G88111JRXYL

        Hardware UUID: CA99DD23-CC3A-5A99-A7DD-CCCA24469367

       

       

        Chipset Model: NVIDIA Quadro FX 4800

        Type: GPU

        Bus: PCIe

        Slot: Slot-1

        PCIe Lane Width: x16

        VRAM (Total): 1536 MB


        Displays:

      Apple Cinema Display:

        Resolution: 1680 x 1050

      LCD3090WQXi:

        Resolution: 2560 x 1600 @ 60 Hz