27 Replies Latest reply: Jul 6, 2015 11:05 AM by stevedm RSS

    Shockwave Flash Keeps Crashing in Google Chrome

    dizexpat Community Member

      In Google Chrome I keep receiving the message "The following plug-in has crashed: Shockwave Flash. Do you want it to stop running?"

       

      What can I do to resolve the problem?

        • 1. Re: Shockwave Flash Keeps Crashing in Google Chrome
          eidnolb onlyone Community Member

          Hi, I don't use Chrome and am not familiar with it.  Is this an add on/plugin/extension in the browser?

           

          When you reply, please provide your operating system and browser versions. Also I don't understand what you mean by Shockwave Flash.

           

           

          Thanks,

           

          eidnolb

          • 2. Re: Shockwave Flash Keeps Crashing in Google Chrome
            dizexpat Community Member

            This is a program included with Google Chrome which crashes on an everyday

            basis. The message reads as I wrote it in my initial post. "The following

            plug-in has crashed: Shockwave Flash. Do you want it to stop running?"

             

            I have Windows XP.

            I can use Internet Explorer or Google Chrome. I prefer to use Google.

             

            I hope this info helps locate the problem. Thanks.

            • 3. Re: Shockwave Flash Keeps Crashing in Google Chrome
              eidnolb onlyone Community Member

              Thanks. You may want to check your Flash Player files. Go to C:\Windows\System32\Macromed\Flash

              Open Flash and post back all files listed there. Right click on all NPSWF files and then click on Properties to obtain the version numbers.

               

              Also look in plugins for a SWF and tell me what version number that is and whether it is enabled.

               

               

              Thanks,

               

              eidnolb

              • 4. Re: Shockwave Flash Keeps Crashing in Google Chrome
                pwillener ACP/MVPs

                Have you tried the latest Chrome version that was released yesterday?

                • 5. Re: Shockwave Flash Keeps Crashing in Google Chrome
                  eidnolb onlyone Community Member

                  Hi, here is the info on the Chrome security updates from today 8/20/10

                   

                  http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95414

                   

                   

                   

                   

                  Thanks,

                   

                   

                   

                  eidnolb

                  • 6. Re: Shockwave Flash Keeps Crashing in Google Chrome
                    Textgenie Community Member

                    Mine has incessantly displayed this annoying notification for two years, ever since I bought this HP Vista Home machine and used Chrome/.  The truth as other threads at Google show is that Adobe Flash doesn't work well any more, and proves that Steve Jobs is right to ban it from the iPad.   Tonight my Chrome displayed about fifteen of these notices.   Evidently it is something Adobe cant fix.  Judging from the first response on this thread, it is not paying attention at all.  It is time that Adobe fixed this famous glitch.

                    • 7. Re: Shockwave Flash Keeps Crashing in Google Chrome
                      pwillener ACP/MVPs

                      Nobody forces you do use it; you can ban it from your computer as well...

                      • 8. Re: Shockwave Flash Keeps Crashing in Google Chrome
                        Textgenie Community Member

                        And run no Flash, which is ubiquitous on the Net?  You must be using an iPad.

                        • 9. Re: Shockwave Flash Keeps Crashing in Google Chrome
                          dashby Community Member

                          I also have a problem with google Chrome and Flash, the flash problem does not happen in FF or Safari and I dont use IE as not worth it.  I uninstalled and reinstalled Chrome thinking maybe an update was corrupted, nope as soon as I tried to view a flash file through Chrome same issue.

                           

                          My Problem seems to point to the Chrome extension, anyone got any ideas on how to resolve this?

                          • 10. Re: Shockwave Flash Keeps Crashing in Google Chrome
                            dudley206098 Community Member

                            AS OF TODAY I am still having this problem and it is new. It just started in the last few days. Never had this problem before but mine acts exactly as others have said...system becomes unresponsive then error message and message that shockwave crashed.

                            I love Chrome and hate to give it up.

                            I saw to remove a duplicate plug in which I did but that did not help either

                             

                            jp

                            • 11. Re: Shockwave Flash Keeps Crashing in Google Chrome
                              burayi6 Community Member

                              i have the same problem..anyboy pls help

                              • 12. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                burnindirt Community Member

                                I just 2 days ago downloaded Google Chrome and yesterday the shockwave crashed. I got the same message everyone else has been getting. It's really bad that this is still occurring! Obviously this has been happening for a very long time! I will just uninstall it. If it's been going on this long...it isn't worth it! To bad because it really worked great!

                                • 13. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                  Xircal Community Member

                                  burnindirt wrote:

                                   

                                  I just 2 days ago downloaded Google Chrome and yesterday the shockwave crashed. I got the same message everyone else has been getting. It's really bad that this is still occurring! Obviously this has been happening for a very long time! I will just uninstall it. If it's been going on this long...it isn't worth it! To bad because it really worked great!

                                   

                                  Can you please take a screenshot of the message you see and upload it here?

                                   

                                  To add an image to the forum, click the camera icon you see above (see screenshot - click the image to enlarge).

                                   

                                  camera_icon.PNG

                                  • 14. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                    flacra1 Community Member

                                    what is npswf same problem less understand

                                    can i put a screen print ?

                                    im trying to put it but it says that the content is not alowed, why ?

                                    its less then 2 mb for shure.

                                     

                                    Message was edited by: flacra1

                                    • 15. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                      Xircal Community Member

                                      NPSWF.dll is the Flash player and can be found in these locations:

                                       

                                      • C:\WINDOWS\system32\Macromed\Flash
                                      • C:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources

                                       

                                      As regards the screen print you're referring to, to check file size, right click the file and then go to Properties. it will tell you in there what size it is.

                                      Maybe you saved it as a bitmap image which will have a .bmp extension? If so, do the following:

                                       

                                      1. Right click the file, choose Open With... and then choose Paint.
                                      2. Next, click File, then Save As and in the dropdown menu at the bottom, change it from .bmp to .PNG

                                       

                                      If you have Windows configured to hide file extensions, do the following:

                                       

                                      1. Hit Windows logo key + E to open Windows Explorer.
                                      2. Click Tools, then Folder Options, then View (tab).
                                      3. Checkmark "Show Hidden Files and Folders".
                                      4. Remove the checkmark from: "Hide file extensions for known file types".
                                      5. Click Apply, then OK to exit.
                                      • 16. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                        ShaunaTexis Community Member

                                        What you need to do is to maintain your computer and perform a little maintenance activities on it to get rid of such crashes.Flash Player Crash is not something unique happened to you.

                                        Sometimes there is a dreadful total crash and sometime it sends different errors, upon restarting nothing happens.

                                        I also faced this error many times but i fixed it.The below given guidelines allow you to take measures to find an easy solution to the problem.

                                        --Try to uninstall the Adobe Flash Player Active-X and Plug-in components and then reinstall Shockwave Flash Player

                                        -- Try to use the latest Flash Player

                                        -- Update the drivers that control your PC.

                                        -- Fix your Windows Registry which is a highly recommended thing you should do to find a quick and reliable fix for common PC errors and crashes.

                                        I also got some help from this article to fix Shockwave Flash Crashes

                                         

                                        Hope it fix your problem.

                                        • 17. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                          sunandwavs Community Member

                                          Shockwave Flash crash may be caused by GPU Rendering when many Shockwave graphics are open at the same time. When software rendering is disabled, hardware acceleration is enabled and vice versa. With Hardware Acceleration, your web browser moves most graphics and text rendering from your CPU (s/w) to GPU (h/w). Try disable hardware acceleration and enable software rendering to see if this helps.

                                          ■Click Start, select Control Panel.

                                          ■Click Network and Security | Internet Options.

                                          ■Click the Advanced tab and then Accelerated Graphics.

                                          ■Check up the box named Use software rendering instead of GPU rendering and click Apply | OK.

                                          • 18. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                            john4200 Community Member

                                            The first thing you should disable integrated version of Shockwave Flash Player. As default, Google Chrome comes with an Flash Player integrated version. Manual downloading another version creates inter-file conflicts. Hence disable integrated version; and hope your problem would solve.

                                             

                                            1. Open Run dialog by pressing Windows Key and R keys simultaneously.

                                            2. Type AppData in the textbox.

                                            3. Press ENTER.

                                            4. Open following directory:

                                            C:\Users\{Your User Name Appears Here}\AppData\Local\Google\Chrome\User Data\Default

                                            5. Delete all files in the Default folder.


                                            For more diagnostic information visit: http://chromecrashes.com

                                            • 19. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                              RayAlbert420 Community Member

                                              Guess what, you missed one important point!! You haven't cleared your app data- i.e. the files located in the application data directory. This directory contains browser settings and Shockwave Flash components which might be corrupt. Clear it and check whether your problem still persists.

                                               

                                              Here is the app data directory:

                                              C:\Users\USER_NAME\AppData\Local\Google\Chrome\User Data

                                              Well, you have to replace USER_NAME with the actual User Name you're logged-in.

                                               

                                              For more diagnostic solutions, visit here.

                                              • 20. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                JohnBlack420 Community Member

                                                Well, so far your problem is concerned it looks like the application data files (formerly called as, app data files) become corrupt. Just delete them; and Chrome will re-create new files with fresh, default settings.

                                                 

                                                For Earlier Versions of Windows:

                                                 

                                                1. Click Start, point to All Programs | Accessories.

                                                2. Click Run.

                                                3. Type AppData in the Open textbox, click OK.

                                                4. Open the following directory:

                                                ...\Local\Google\Chrome\User Data\Default

                                                5. When you'll open the Default folder, you'll see couple of files and sub folders there. Select all and move them to the Recycle Bin.

                                                6. Re-open Chrome and these files will be re-created.

                                                 

                                                For Windows 8:

                                                 

                                                1. Press the Windows Key to open Start Screen.

                                                2. Type Run in the Search Box.

                                                3. Click the Apps icon.

                                                4. Open the Run dialog from the Search Results.

                                                5. Follow Steps 3-6 from the above paragraph.

                                                 

                                                More diagnostic solutions here:

                                                http://chromecrashes.com/

                                                • 21. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                  JohnBlack420 Community Member

                                                  Well, so far your problem is concerned I feel your app data files- also called as application data files, are damaged. So I'm giving steps for both Windows 8 and earlier versions of Windows:

                                                   

                                                  For Earlier Versions of Windows:

                                                   

                                                  1. Click Start | All Programs | Accessories | Run.

                                                  2. Type AppData & click OK.

                                                  3. Locate the following folder:

                                                  ...\Local\Google\Chrome\User Data\Default

                                                  4. You'll see so many files in the Default folder. Selec  all of them and delete.

                                                   

                                                  For Windows 8:

                                                   

                                                  1. Press the Windows Key.

                                                  2. Type Run, click the Apps icon.

                                                  3. Open Run (from the Search Result that displays).

                                                  4. Follow Steps 2-4 from the above paragraph.

                                                   

                                                  More diagnostic solutions here:

                                                  http://chromecrashes.com/

                                                  • 22. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                    flacra1 Community Member

                                                    my problem now is with IE i download the flash again and again and it

                                                    says to me to download it and doesnt play the fb games or youtube or

                                                    gmail

                                                    no gmail is activx? somthing else that im trying to install and wont

                                                     

                                                     

                                                    2013/10/7, JohnBlack420 <forums_noreply@adobe.com>:

                                                    JohnBlack420 http://forums.adobe.com/people/JohnBlack420 created the

                                                    discussion

                                                     

                                                    "Re: Shockwave Flash Keeps Crashing in Google Chrome"

                                                     

                                                    To view the discussion, visit:

                                                    http://forums.adobe.com/message/5740632#5740632

                                                     

                                                    • 23. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                      kikucat Community Member

                                                      Unfortunately I followed the steps as posted. The only thing that happened was that I got a message telling me that Shockwave Flash couldn't load. Ended up reinstalling GC, hoping it would work correctly. No go. Went to about:plugins & scrolled down to see what else was there. Happened upon a notice from Java telling me about a critical update. I updated & haven't had any problems with Shockwave Flash crashing in my Google Chrome since then.

                                                      I know folks have been screaming about how un-secure Java is. But updating it sure seemed to fix the problem.

                                                      • 25. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                        spicypepper Community Member

                                                        OMG that did it!  Holy cow!  That was all it took?  Thank you sooooooooooooo much!!!!

                                                        • 26. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                          julialloyds45 Community Member

                                                          Here are some of the methods by which Shockwave Flash Keeps Crashing in Google Chrome can be stop: • Go to the chrome://plugins and check “Always Allowed” under the Flash plugin (this is Chrome's built-in flash plugin, Pepperflash)

                                                           

                                                          • • If you have more than one Flash plugin installed, please disable one version by going to  chrome://plugins,then click on the “Details” in the upper right corner, and “disable” under one of the two Flash plugins
                                                          • • Then you need to load the content in Incognito mode (menu>new Incognito tab) to see if there is any improvement
                                                          • • Then try to reset the Chrome browser settings
                                                          • • If it does not work then try to disable the Pepper flash (built-in plugin) and enabling the standalone version of Adobe Flash.
                                                          • • Then try out the hardware acceleration. Menu > Settings > go to Advanced Settings and look under 'System' for the options below, and uncheck "Use hardware acceleration when available."
                                                          • 27. Re: Shockwave Flash Keeps Crashing in Google Chrome
                                                            stevedm Community Member

                                                            I have been having this issue for well over a year.  I have followed instructions making sure I only have one Shockwave enabled, and that I have the latest version.  I still get the problem 5-10 times a day.  Worse my entire PC will freeze during the crashing process.    It is making Chrome useless and unusable. 

                                                             

                                                            This is all I have for flash player

                                                             

                                                             

                                                            Adobe Flash Player - Version: 18.0.0.194
                                                            Shockwave Flash 18.0 r0

                                                             

                                                             

                                                            Name:Shockwave Flash

                                                             

                                                             

                                                            Description:Shockwave Flash 18.0 r0

                                                             

                                                             

                                                            Version:18.0.0.194

                                                             

                                                             

                                                            Location:C:\Program Files (x86)\Google\Chrome\Application\43.0.2357.130\PepperFlash\pepflashplayer.dll

                                                             

                                                             

                                                            Type:PPAPI (out-of-process)

                                                             

                                                             

                                                            Disable

                                                             

                                                            MIME types:
                                                            MIME typeDescriptionFile extensions
                                                            application/x-shockwave-flashShockwave Flash
                                                            .swf
                                                            application/futuresplashFutureSplash Player
                                                            .spl

                                                            Disable