3 Replies Latest reply: Aug 20, 2010 7:59 PM by auctioneer RSS

    PS CS5 Freezing

    auctioneer Community Member

      Hi

       

      I have Design Ste CS5 which was purchased from Adobe as an upgrade to my Web design CS3.  I begun to experience problems when using either PS CS3 or CS5.  I'm on a Mac and last night I had to shut the entire system down 3 times to finish a little project.  I'm getting the Mac wheel all the time, everytime I change functions and when I attempt to crop an image, well it's almost impossible.  I talked to Mac today and they sent me some instructions to test my HD, the HD seems to be fine.  Machine is only 2.5 years, something is amiss and I don't have a clue ;-))

       

      One thing that sort of nags me and may be a source of the problem.  When I purchased the CS5 upgrade it installed along side of the CS3, I can either use CS3 or CS5, this may be causing a conflict, dunno, but I think it's time to remove the CS3 and see if the system improves.  If you can offer some suggestions or point me in the direction of an Adobe forum dealing with installation of this product, I will be very much appreciated.

       

      Hardware Overview:

       

        Model Name: iMac

        Model Identifier: iMac7,1

        Processor Name: Intel Core 2 Duo

        Processor Speed: 2.4 GHz

        Number Of Processors: 1

        Total Number Of Cores: 2

        L2 Cache: 4 MB

        Memory: 4 GB

        Bus Speed: 800 MHz

        Boot ROM Version: IM71.007A.B03

        SMC Version (system): 1.21f4

        Serial Number (system): W88022

        Hardware UUID: 00000000-0000-1000-8000-001D4F478215

        • 1. Re: PS CS5 Freezing
          Chris Cox Adobe Employee

          Did you install the 12.0.1 update?

           

          What OS version are you using, and did you install all OS updates?

           

          Have you tried troubleshooting your fonts?  (corrupt fonts are known to cause a bunch of problems, due to OS bugs)

          • 2. Re: PS CS5 Freezing
            auctioneer Community Member

            I've just update 10.5.8.  I have 'Snow Leopard' beside me but until now I hadn't considered loading because I heard some bad things.  Has Apple worked out the bugs? 

             

            The problems really only started less than a week ago, I mean really got bad a week ago.  Nothing has changed, I haven't downloaded any fonts, loaded any software, I don't really understand what the problem could be.

             

            I'll keep trying to dig away and resolve the issues, hopefully someone will jump in here and help me narrow it down.

             

            Thanks..

            • 3. Re: PS CS5 Freezing
              auctioneer Community Member

              This is so frustrating....just crashed CS5 again.  It looks like I'm off to the 'Apple' dealer.