15 Replies Latest reply: Aug 30, 2010 5:40 AM by OnslowDaisy12 RSS

    Adobe Bridge turning off Aero mode intermittently

    OnslowDaisy12 Community Member

      Hi there,

       

      I use CS4 extended. I use bridge for my Raw work. Sometimes (Approx 50%) when I open bridge from the taskbar I find that aero crashes and it changes to compatability mode. I can use the computer and Bridge fine. If I shut Bridge when finished and also exit it from the taskbar I find Aero returns. My video card is a Nvidia GTX260 running 2 monitors. I have the latest drivers for Win7 Ult 64bit, Latest Nvidia drivers and all patches applied.

       

      I initially thought it was Win7 so a MS moderator in one one their forums assisted me but to no avail. In the end they suggested to try the Adobe forums.

       

      A thread in the photoshop forums suggested turning off Software rendering in the Bridge Preferences although that person was using an ATI card and drivers. I did this and it seemed ok for a day. However, the dreaded problem has returned with software rendering enabled so it seems that doesn't address the issue. It seems to me that if I have to turn on software rendering I would lose performance. My understanding is that by doing the rendering via hardware it is a lot quicker. Is this correct? Surely there must be a problem with Bridge somewhere if this problem occurs with both Nvidia and ATI drivers? Is this a simplistic view? Any assistance in resolving this is appreciated.

       

      Cheers

       

      Onslow

       

      BTW my system info is below.

       

      Windows: Microsoft Windows 7 Ultimate, 64Bit
      Memory (RAM): 12280 MB
      Motherboard: ASUSTeK Computer INC. P6T SE
      CPU Info: Intel Core i7 CPU 920  @ 2.67GHz
      Display Adapters: NVIDIA GeForce GTX 260 NVIDIA driver ver 257.21

      DirectX 11
      Monitors: 2x; NEC MultiSync LCD2690WUXi2 1920 x 1200 32 bit, ViewSonic VA2213w SERIES 1920 x 1080 32 bit
      Hard Disks:
      C: 128GB A-Ram Pro Series SSD for Programs
      D: 4 x 1 Gb Samsung HDs in Raid 1 + 0  1863.0GB size for Data
      O: 59.6GB A-Ram Pro Series SSD for Win7 and Adobe Swapfiles

       

      Adobe CS4 Extended. ver 11.0.2

      Bridge 3.0.0.464

        • 1. Re: Adobe Bridge turning off Aero mode intermittently
          Curt Y Community Member

          Bridge is a very processor intensive program.  If you do not have fast throughput it will shut areo off to increase performance.

           

          If you run a performance check on Win7 what kind of rating do you get for the video card?  Is it classed as a bottle neck?

          • 2. Re: Adobe Bridge turning off Aero mode intermittently
            OnslowDaisy12 Community Member

            G'day Curt,

            I've pasted the Performance information regarding the computer. I'd be annoyed if it wasn't quick enough or was suffering a bottleneck. I have done 3gb panaramas that bridge and PS easily manipulate. Zooming etc etc as if it was a tiny file. If it can do that I'd think (although can't say for certain) that it should be able to handle opening Bridge. As I say, It's an intermittent problem. Approx 50% of the time.

            Cheers

             

            Onslow

             

             

            ComponentDetailsSubscoreBase score
            ProcessorIntel(R) Core(TM) i7 CPU 920 @ 2.67GHz7.4
            7.2
              Determined by lowest subscore
            Memory (RAM)12.0 GB7.5
            GraphicsNVIDIA GeForce GTX 2607.2
            Gaming graphics4095 MB Total available graphics memory7.2
            Primary hard disk59GB Free (119GB Total)7.3

            • 3. Re: Adobe Bridge turning off Aero mode intermittently
              Curt Y Community Member

              That certainly is a good score, a lot better than the one I have with my video card.

               

              For people that expertince probems with the preview features such as the slide show, software rendering seems to help many.  Whether is changes performance I do not know.

               

              You may have more than one thing going on that causes aero to shut off.  Not a computer geek,but it says to me the computer needs more processing power for the demands asked of it.  It could be building Bridge cache, windows could need more resources to index files (if that option turned on), or more resources for other programs.

               

              It seems like your computer has lots of processing power, but Bridge is only a 32 bit program, and that may cause so slowness.

               

              You might compact the cache to make if more efficient (pref/cache).  Also might purge the raw cache (pref/camera raw), and increase the cache size there to 4 gig.

              • 4. Re: Adobe Bridge turning off Aero mode intermittently
                OnslowDaisy12 Community Member

                G'day Curt,

                 

                I've tried deleting the cache, increasing the size etc to no avail. As you say, Bridge is a 32 bit program. This is what makes me suspect that there is a problem with Bridge itself in this configuration. I understand though a lot of people are running 64 bit Win7 successfully. I hope I'm not the one to discover a brand new bug!

                Thanks for your assistance in this.

                 

                Cheers

                 

                Onslow

                • 5. Re: Adobe Bridge turning off Aero mode intermittently
                  Curt Y Community Member

                  One other thought after rereading your message.


                  You say " Sometimes (Approx 50%) when I open bridge from the taskbar I find that  aero crashes and it changes to compatability mode. I can use the  computer and Bridge fine.".  So what happens if Bridge is already running, or opened from the desktop icon?

                  • 6. Re: Adobe Bridge turning off Aero mode intermittently
                    OnslowDaisy12 Community Member

                    Good question.

                    As I have brodge load at login it is always in the taskbar. That is where I usually fire it up from. However, after an aero crash and after I kill it from the taskbar as well, aero recovers. Next time I open it from the start button it may or may not crash aero. I don't have the icon on the desktop so I then start bridge from the start button. If bridge opens without crashing aero then it will stay fine for the session. I should have also mentioned that this only happens when opening bridge (whether from the start button or taskbar)

                    Just to try it before answering you, I exited Bridge from the taskbar and then started it from the start button. It worked fine. Uhm, as I say though this problem is happening perhaps 50% of the time. It may be ok for a day but then rear it's ugly head the next day. I haven't been able to pin down anything in common as sometimes it run, sometimes not with no change in machine configuration or programs loaded. I'm at a loss what to do..... It's a shame because the monitors are profiled and calibrated as well as the printer. I don't know when aero crashes if it affects the colour processing side...ie affects the profiles or drops them out while in compatability mode.

                     

                    Cheers

                     

                    Onslow

                    • 7. Re: Adobe Bridge turning off Aero mode intermittently
                      Curt Y Community Member

                      I have never liked the autoload feature and advise everyone to uncheck it. Mostly operational problems like when people forget it is running and try to update, or change the workspace and it will not load with last setup.


                      Like I say I am not a computer expert, but believe aero is just a fancy OS thing to provide transparent effects in the windows.  It seems like you have enough horsepower to run it so that puzzles me also.


                      If it does it when you activate Bridge from the taskbar it is probably an OS thing.  If there is a Win7 forum you might try asking there and see if anyone has run into situation where activating program (not sure if this is correct term) will disable aero.

                       

                      Post back if you find an answer.

                      • 8. Re: Adobe Bridge turning off Aero mode intermittently
                        OnslowDaisy12 Community Member

                        After going through the Win7 forums and being helped by one of the ms moderators in them, after a few ideas I was pointed over to the adobe forums.

                        My initial thought was perhaps something to do with the taskbar but now I'm not to sure of that.

                        I agree that I should have the grunt to run the thing. I'll disable the autoload at login for a while and see how that goes.

                         

                        Cheers

                         

                        Onslow

                        • 9. Re: Adobe Bridge turning off Aero mode intermittently
                          adobe2418 Community Member

                          Curt,

                           

                          Could you revisit the specs for her computer?

                          When I read her post, it did not seem like a powerful system.

                          Doesn't a RAID setup use up twice as much of the system?

                          Also, I think I turned off most or all aero apps that I could when I got my

                          computer after I saw how much they used.

                          She also may want to check all of her startup items and load only the

                          minimum necessary.

                           

                          CC

                          • 10. Re: Adobe Bridge turning off Aero mode intermittently
                            OnslowDaisy12 Community Member

                            G'day,

                             

                            I don't understand what you mean when you say Raid uses up twice as much of the system. If you refer to the 1+0 setting I have deliberately set the raid like that to allow mirroring and striping for data protection. Therefore 4 x 1gb disks make a approx 2 gb raid in this configuration. It has a standalone controller for the management of the raid array.

                             

                            In what way is the system not powerful enough to run this program? I run 12 icons in the taskbar in totel including the clock and speakers. I suspect this isn't a computing grunt problem but an incompatability problem somewhere or poor code from either Adobe or Microsoft. I think aero is a good interface and has proven bullet proof bar this problem which is only intermittent.

                             

                            Cheers

                            Onslow

                             

                            btw  I'm male.... ;-)

                            • 11. Re: Adobe Bridge turning off Aero mode intermittently
                              Curt Y Community Member

                              I do not know anything about how raid affects the performance.  On the surface I would say that if using a mirror raid array are you are writing to 2 hd at the same time?  If so that would indeed require a lot more horsepower from the system.


                              Other thoughts - you say you are working with 3 gig panoramas.  Have you checked the file size with layers, and edits?  This could easily outstrip the 59 gig hd.  Also, I see it is a SSD, does that have a fast write time?  In the past they were slower than regular drives, or was that just the read time?


                              It looks like you have 12 gig of RAM, so you should rarely need a page file.  But it is still installed of some size for safety?


                              If you are running 12 programs (12 icons) depending on the program, that could also take a lot of resources that could cause conflicts.  When running large files close unnecessary programs and see if that solves problem.

                              • 12. Re: Adobe Bridge turning off Aero mode intermittently
                                adobe2418 Community Member

                                Hi,

                                I'm not a computer expert but I try to understand how my system works so I

                                don't have any downtime.

                                I have to run a business and...time is money.

                                Your system seemed small and so I questioned its size. I don't know how to

                                interpret RAID numerology but I think RAID is cutting in half your available

                                drive.

                                I wanted to make sure that you were describing your system correctly so

                                those knowledgeable on Photoshop might be able to assist you better.

                                You are writing 1GB in describing some of your system and I think you sais

                                59GB total size???

                                I share video production and photography on the same computer.

                                I run with 2-1,000GB drives internally and 1-1,000GB external eSata drive.

                                Backup USB drives total 3 x 1,000GB.

                                Overkill for photography I would imagine but AVI video files gobble up tons

                                of space.

                                I don't recall much about Aero (it's been a while since I set up this

                                machine) but I'm pretty sure I got rid of as much of it as I could.

                                My machine has to be a workhorse so it is designed for function over form.

                                Even security systems are necessary evils that slow things down but you

                                can't turn them off.

                                 

                                CC

                                 

                                re: btw- sorry, I'm not familiar with foreign names

                                • 13. Re: Adobe Bridge turning off Aero mode intermittently
                                  OnslowDaisy12 Community Member

                                  G'day Curt,

                                  I've re-read my original post after Adobe2418s query re the size of the system. I made one small typo which gives the wrong impression.. The new disk information is below

                                   

                                  C: 128GB A-Ram Pro Series SSD for Programs
                                  D: 4 x 1 Tb Samsung HDs in Raid 1 + 0  1.81 Tb size for Data
                                  O: 59.6GB A-Ram Pro Series SSD for Win7 and Adobe Swapfiles

                                   

                                  The Windows swap file and the Adobe scratch disk have exclusive use of Drive O: (The 59.6GB A-Ram Pro Series SSD). The Win swap file is system managed on that drive. The Adobe Scratch disk is also set to the Drive O: SSD. The performance details of the 2 SSDs are as follows

                                   

                                  A-RAM SSD PRO series 128GB 2.5" MLC SSD
                                  * max speed up to 240MB/s read 140MB/s write

                                  A-RAM SSD ULTRA series 64GB 2.5" MLC SSD
                                  * max speed up to 260MB/s read 160MB/s write

                                  I have benchmarked the drives using a disk benchmarking tool available from http://www.attotech.com/products/product.php?scat=20&sku=Disk_Benchmark

                                  I have attached the results of the 4 drives performance below. Sorry about the screen grabs.

                                   

                                  drive info.jpg

                                  Drive C Benchmark.jpg

                                  Drive D Raid Benchmark.jpg

                                   

                                  Drive O Benchmark.jpg

                                  Drive Q Benchmark.jpg

                                   

                                  The motherboard has a dedicated hardware controller for the Raid. My understanding is that this places no demand on the system at all. The 4 disks are presented as a single drive to the operating system which in my case sees the 4Tb of disks as a single 1.81Tb drive. The raid 10 as I say writes to 2 drives and then mirrors those 2 drives onto the remaining 2 drives. 2 copies of the information therefore exist. Also, using 2 drives together increases the disk throughput. Thus raid 10 gives me performance and backup. I've been bitten in the past and lost data due to individual drives failing. The network drive also consists of 4 x 1Tb drives but they are in a raid 5 configuration. This means that if an individual drive fails I can rebuild the data from the remaining 3 disks in the raid.

                                  So, this is why I don't think the machine is underpowered in the hard drive system. I also run the freeagent drive to do incremental backups at 10pm everyday. The Network drive backs up every file as it changes also. This may seem overkill but I do have important photos on the system that cannot be lost. I also once a week connect a separate 1Tb drive to the system and back up the raid. This I use for offsite storage in case the machine is stolen or the house is burnt down.

                                  Regarding the 3gb panaramas, I would think that if I do run out of memory the system would either warn me, freeze or crash. None of this occurs. As I say, the problem occurs when opening bridge and before data files are opened.

                                  I really appreciate your assistance in this.

                                   

                                  Cheers

                                   

                                  Onslow

                                  • 14. Re: Adobe Bridge turning off Aero mode intermittently
                                    OnslowDaisy12 Community Member

                                    G'day Adobe2418,

                                     

                                    I hope the answer to Curt above straightens out the disk questions. One typo is all it took to give the wrong impression. Sorry about that. I do appreciate your assistance.

                                     

                                    Cheers

                                     

                                    Onslow

                                    • 15. Re: Adobe Bridge turning off Aero mode intermittently
                                      OnslowDaisy12 Community Member

                                      G'day All,

                                      I haven't been running bridge from the taskbar these last few days. This doesn't seem to have made a difference. Tonight using Bridge It crashed Aero after a couple of minutes of use. I had an error message appear which I took a screen capture of. Can anyone enlighten me as to what this means? I've included the capture below.

                                       

                                      Cheers

                                       

                                       

                                       

                                      Adobe Crash.jpg