8 Replies Latest reply on Aug 27, 2010 3:05 AM by vsh07

    Acrobat 9.3.4 Update

    RThomas9

      I continue to get the "Update is ready to install" message even though I have already installed Reader 9.3.4 several times.  I am running XP Prof SP3 and have administrative rights.

        • 1. Re: Acrobat 9.3.4 Update
          vsh07 Level 2

          What version is displayed when you open reader and click on Help>About Adobe Reader 9.Do you see version as 9.3.4.218 ??

          • 2. Re: Acrobat 9.3.4 Update
            RThomas9 Level 1

            No - I just see 9.3.4


            • 3. Re: Acrobat 9.3.4 Update
              RThomas9 Level 1

              I only see 9.3.4.

              • 4. Re: Acrobat 9.3.4 Update
                vsh07 Level 2

                That is absolutely fine.That 9.3.4 will change to 9.3.4.218 once you click on it.I need few more inputs from you:

                1.Have you restarted your system after applying updates?

                2.Do you have Acrobat,along with Reader on your machine?

                2.What happens when you click on Help>Check for updates?

                3.Can you mail a file named AdobeARM.log to me?You can find this file in folder you get on typing %temp% in RUN on your machine.

                • 5. Re: Acrobat 9.3.4 Update
                  RThomas9 Level 1

                  I ran the update again - the version still reads 9.3.4., even after a

                  reboot.

                  I do not have Acrobat on my machine, which is a Win XP Pro SP3 (plus all

                  subsequent updates).

                  When I click on check for updates it reports - "Update is available . . . ."

                  File AdobeARM.log is attached.

                   

                  Thank you for your help,

                  Richard

                  • 6. Re: Acrobat 9.3.4 Update
                    vsh07 Level 2

                    Not able to to find any AdobeARM.log as an attachment

                    Can you please resend it.If there is a problem in attaching the file,just open that txt file and copy its content here.

                    • 7. Re: Acrobat 9.3.4 Update
                      RThomas9 Level 1

                      Thank you - log file listed below.

                       

                      Richard

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line:

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Found CommandLine preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Found CommandLine preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line:

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      ArmUpdate record found.

                      Newer version ARM Update is not available.

                      New file object: AdbeRdr930_en_US.msi

                      New file object: AdbeRdrUpd932_all_incr.msp

                      New file object: AdbeRdrUpd933_all_incr.msp

                      New file object: AdbeRdrUpd934_all_incr.msp

                      InstallProductMsi...

                          file - C:\Documents and Settings\All

                      Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

                          args -

                      Installation returned ERROR_SUCCESS

                      InstallProductMsp...

                          file - C:\Documents and Settings\All

                      Users\Application

                      Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp;C:\Documents and

                      Settings\All Users\Application

                      Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd933_all_incr.msp;C:\Documents and

                      Settings\All Users\Application

                      Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd934_all_incr.msp

                          args -

                      Installation returned ERROR_SUCCESS

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      User exited to finish

                      Delete file: C:\DOCUME1\Dad\LOCALS1\Temp\ArmUI.ini

                          Error Code: 2

                       

                      ** Setting Error Condition:

                          Error Code: 1705

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Found CommandLine preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line:

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Found CommandLine preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:1

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      ArmUpdate record found.

                      Newer version ARM Update is not available.

                      New file object: AdbeRdr930_en_US.msi

                      New file object: AdbeRdrUpd932_all_incr.msp

                      New file object: AdbeRdrUpd933_all_incr.msp

                      New file object: AdbeRdrUpd934_all_incr.msp

                      User exited

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:1

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      ArmUpdate record found.

                      Newer version ARM Update is not available.

                      New file object: AdbeRdr930_en_US.msi

                      New file object: AdbeRdrUpd932_all_incr.msp

                      New file object: AdbeRdrUpd933_all_incr.msp

                      New file object: AdbeRdrUpd934_all_incr.msp

                      User exited

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                       

                       

                       

                      Adobe ARM 1.4.5.0 logging started.

                      Command Line:

                      ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      ProductName: Adobe Reader 9.2

                      ProductVersion: 9.2.0

                      ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      Automatic preferences not provided with command

                      line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                      Time elapsed is less than time limit - exiting ARM.

                          Error Code: 1203

                       

                      ARM returns ERROR_SUCCESS

                      Adobe ARM 1.4.5.0 logging finished.

                      • 8. Re: Acrobat 9.3.4 Update
                        vsh07 Level 2

                        As I can see from the log,you are on Reader 9.2.0 therefore reader update is trying its best to bring you to the latest updated version(9.3.4) but it fails

                        everytime and therefore you get this message again and again....(probably some problematic machine state )

                         

                        It would be really great if you can tell me what entry you see for Adobe Reader(Adobe Reader-Reader version) in Add or Remove Program(Start>Control Panel>Add or Remove Programs).

                         

                        As far as this problem  is concerned I think we need to find some way to resolve this issue for you.Just try by manually downloading/installing exe and msp by following steps:

                        1.Uninstall Reader from your machine(From Add or Remove Programs) and make sure that Reader gets uninstalled (Entry removed from Add or Remove Programs panel)

                        2.Download  9.3.3 installer http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.3/enu/AdbeRdr 933_en_US.exe and run it.

                        3.Then download  9.3.4 update http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.4/misc/AdbeRd rUpd934_all_incr.msp and run it.

                        Hope it works for you