4 Replies Latest reply on Aug 30, 2010 6:52 AM by Captiv8r

    Non-printing Snippets

    l8124525 Level 1

      Help,

      I am using RoboHelp HTML version 7.02.001

      My problem is that my Snippets are visible in the work area and in the chm when compiled, however, when I generate a Word (or PDF) file from the topic they are nowhere to be seen!

      This is quite a problem as I have used Snippets extensively to synchronise the contents of a German and English help proj

        • 1. Re: Non-printing Snippets
          MergeThis Level 4

          If you assigned an "online only" conditional tag to your snippet placeholders, and your Printed Documentation layout has a "NOT Online" Conditional Build Expression, that might be the cause.

           

          I just tested this on a single topic whose only content is a snippet (other than an H1 heading) from an existing project (with no conditionalizing), and everything appears in the DOC file. Granted, I'm using RH 8, but I can't see how RH 7 should be any different.

           

           

          Good luck,

          Leon

          • 2. Re: Non-printing Snippets
            l8124525 Level 1

            Hi Leon,

            I do actually use conditional tags and snippets quite a lot in our

            documentation so I am familiar with the "Print" and "Online" tags. I don't

            know about RH8, but RH7 does not allow you to set a a conditional tag to a

            Snippet at all.

             

            I just created a blank topic and inserted the snippet which is not being

            printed, same result. I then created a new snippet and inserted it into the

            same topic, it printed! Curiously, if you double-click on the new snippet

            placeholder, it opens for editing however, doing the same to the rogue

            snippet placeholder, it does absolutely nothing however, it will open if you

            select Edit Snippet. The answer may be a corrupt snippet but it shows no

            other evidence of problems other than it will not print.

             

            Regards

             

            Steve

            • 3. Re: Non-printing Snippets
              MergeThis Level 4

              Ahhh, snippet corruption. That's what's wrong with the world, today!

               

               

              Good luck,

              Leon

              • 4. Re: Non-printing Snippets
                Captiv8r Adobe Community Professional & MVP

                LOVED it!

                 

                Thanks for the smile, Leon!

                 

                Rick