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1. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
Bill@VT Aug 26, 2010 7:37 PM (in response to jplamarca)After the uninstall, the registry clean up typically would be by using the MS cleanup tool (the link is given elsewhere in the forum) or a program like CCCleaner. Those should cleanout the extra stuff. I was hoping some of the other guys/girls would chime in and give more ideas.
I do not have experience with the X64 systems, but that has been a major problem for some.
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2. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
brennao Aug 27, 2010 11:20 AM (in response to Bill@VT)Sounds to me like you didn't remove Acrobat from your profile. Make sure to remove the Acrobat folder from every user's profile. And if you don't have any other Adobe programs installed, remove the whole Adobe folder from the profiles.
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3. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
jplamarca Aug 30, 2010 11:52 PM (in response to jplamarca)Okay, I've now completely removed Acrobat Pro at least SIX TIMES and then completely reinstalled it (which takes hours - literally) due to the endless updates and horrendously slow download process. I've also manually removed Acrobat from the Registry and have just used the suggestions of others in this thread to clean the registry using CCleaner. I've also tried to find the MS clean program but that apparently no longer exists but
ACROBAT PRO 9.3 STILL CRASHES
Can you tell I'm yelling? It crashes as soon as I try to save or save-as anything and everything. The only way to exit out is to use "end process" in Windows 7 Task Manager (trying to exit using Applications in Task Manager usually does nothing).
Just the same, there is one small piece of good news - I'm now FINALLY receiving an error message, here it is:
Description:
A problem caused this program to stop interacting with Windows.Problem signature:
Problem Event Name: AppHangB1
Application Name: Acrobat.exe
Application Version: 9.3.3.177
Application Timestamp: 4c1d77c5
Hang Signature: e883
Hang Type: 0
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: e88309f4a1e45cf823d429fb32d884c6
Additional Hang Signature 2: 94df
Additional Hang Signature 3: 94df259e0158999c30c2d8b8da5bcdb9
Additional Hang Signature 4: e883
Additional Hang Signature 5: e88309f4a1e45cf823d429fb32d884c6
Additional Hang Signature 6: 94df
Additional Hang Signature 7: 94df259e0158999c30c2d8b8da5bcdb9Does anyone have ANY idea how to fix this? This is a major disaster. Thanks.
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4. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
jplamarca Sep 1, 2010 11:04 AM (in response to jplamarca)bump
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5. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
Ankit_Jain Sep 2, 2010 4:43 AM (in response to jplamarca)Hi,
Can you please try once more using the Microsoft's Cleaner Utility (Really sorry for asking you to repeat the exercise.. Again!!). Though its not supported, it does do the job for most of the corrupt installations. You can download the same from:
http://majorgeeks.com/download.php?det=4459
Hope this works..
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6. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
jplamarca Sep 2, 2010 11:52 PM (in response to Ankit_Jain)Thanks, Ankit but it did NOT work. The MS Cleaner no longer appears on MS's site but the link you provided had the program. Even so, I've spent another ENTIRE DAY removing Acrobat 9 Pro with NO SUCCESS.
I removed it, again, and then ran the MS Cleaner Utility which allegedly cleaned things up. I also ran CCleaner which found more things. I then looked at the registry and there was still a lot of Acrobat garbage left over.
At this point, I can no longer even re-install Acrobat (and I must have uninstalled and reinstalled at least a DOZEN times now). Here's the latest useless error message I receive when I try to install Acrobat:
Clicking on "OK" REVERSES the install process!
How many more weeks will it be before I can get Acrobat to work. There is NO REASON why unistalling and re-installing any program should be this difficult - not to mention all of the other problems.
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7. Re: Acrobat Pro 9.3 Crashed and is Completely Useless
jplamarca Sep 4, 2010 9:11 PM (in response to jplamarca)bump






