I did not mean create a pdf from reader but opening a pdf that I created through acrobat and open through reader.
i have observed the same problem.
If i create the link with adobe pro 9.3.4 its not readable anymore with 9.3.4 but ist readable with 9.3.3
bump. Please fix this.
I've sent a bug report to adobe, they say they do not always email you back, hope
fully someone from adobe see's this thread and gives us some insight.
if it is urjent,
u can use this add-in from microsoft to re-generate the
PDF files until adobe resolve this. it will work http://www.microsoft.com/downloads/details.aspx?FamilyID=4d951911-3e7e-4ae6-b059-a2e79ed87 041&displayLang=en
There are several threads running on this issue. I posted a full description in the first thread I found, about failing to open Excel spreadsheets.
In essence, the problem with 9.3.4 is that the hyperlink in a PDF correctly requests the document (in our case SWF flash movies). The system sees the full path. Then some further function involved in the actual opening of the file does not receive the path, only the file name. If the requested file is at the same folder level as the calling PDF, the file opens correctly, but if it is in a sub-folder, or on any alternate path, the call fails.
The error message says Cannot Find File filename.xxx and when this is acknowledged, a further message appears saying Cannot Open File path/path/filename.xxx
As with other posters, we cannot tell thousands of individual customers to use any workaround.
Note this is not a matter of deliberately blocked hyperlinks in PDF/A documents, these are plain PDF.
that was very clearly explained.
Yes we are seeing this issue also. Calling them today, online chat yesterday the computer or person was clueless. I will let you know if they say anything worth hearing. In the meantime post a bug report.
re: Hyperlink failure in Reader 9.3.4
Thanks for your response kgator0412
I raised a bug report a week ago, when I first analysed the problem. If
everyone who is suffering this issue sends a report, perhaps Adobe will
realise there is a widespread problem.
If sending a report, unless your problem is with PDF/A format, please make
it clear that this is not the issue. The only Adobe staff whom I have found
on these threads are talking about PDF/A and pointing out that this format
precludes use of hyperlinks. They may not realise that this is a serious
error which will end up affecting many thousands of people using standard
[signature deleted by host]
the bug described here still exists. I also sended a bug report. Until the problem is fixed we will use an older version of Adobe Reader.
Error still exists here (and is angering customers of an Acrobat application we distributed on CD that links from the navigational PDF to multiple Word files).
Thanks, all, for helping me figure out the source of the problem.
I just downloaded Reader version 9.4 and it seems to have fixed the issue I was having with trying to open wmv files. Hopefully everyone else is having the same luck I am.
I have upgraded to Acrobat pro 9.4 and the problem seem to solved
Yes - Reader 9.4.0 has corrected the failure to open external files from a PDF, in our case to open SWFs.
What a pity there appears to have been no acknowledgement from Adobe during the period we have all been reporting this bug.
If they had simply said "Yes, we know there is a widespread problem and we are working on it" or, if they needed more information in order to isolate the bug or discover its extent, they could have asked contributors to answer specific questions to this end.
This failure to communicate has caused a lot of resentment against Adobe, with threats to switch to third-party solutions.
Let's hope there are no other issues lurking in this new release.
but I have now installed Adobe Reader 9.4.0 and I still can't start any .doc files.
Adobe Reader is still losing the path to my files...
Now I'll try it with Adobe Acrobat PRO patch 9.4.0 but I think I have to downgrade...
What error are you getting?Can you please tell the exact error message or it would help if you can paste the screenshot.
The orginial issue of the linking to UNC (other than to files with the same folder) in PDFs has been fixed with the 9.4 update.
sorry, I've reinstalled Acrobat Reader 9.4.0 and now I can start my documents...
Thanks everyone, the issue is fixed, we are going to be deploying the 9.4 to our department shortly. Thanks to everyone who sent in bug reports, hopefully adobe does not let us down like this next round of updates.