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Hi dpenny and welcome to the RH community. I guess the first thing to do is to ask what version of RH was used to create the help files, what version you have to use - note they may be different. If we have this info, we'll be able to help further.
Apart from here, where someone will generally pitch in to help, there are very helpful two websites to look at:
Peter Grainges: www.grainge.org
If you're new to RH, there are some pretty useful 'how-to' sections in both these sites.
I used the Robohelp Tutorial which I thought was awesome. I was able to be up in running in a day.