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1. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Aug 28, 2010 10:16 PM (in response to zorrocbr)Enocore CS5 error when trying to burn to blue ray disc
My project consists of 4 AVCHD clips imported separately into Encore as timelines and then I deleted the timelines to keep just these assets. I built a new timeline and added these three clips to this timeline. Three of the AVCHD clips are on the timeline with a total time of about 3:30. The fourth is a 30 second clip used for the motion menu background. The file size is 22.95 GB. There are 39 chapters in the project, the top page (page 0) has three buttons linking to chapters 1, 21, and 30 (the start of each of the clips). The other pages of the menu have 6 video buttons per page linked to chapters. All of the clips when highlighted will lead to the project setting "Do Not Transcode" (which is what I want) and I am buring this to a 25GB blu ray disc. When I checked the project everything seemed okay- no error messages. I then went to build the disc and after about 20 minutes I got the following error message:
"Blu-Ray Object: "<Menu>NTSC_FISH top menu",Error:"device error",Code: "2",
Note: "Too many primary video streams in clip (Spec Table 9-3,Annex B)"
The menu name is NTSC_FISH topmenu. Any ideas what the problem is and how I can fix this?
I went to the original motion menu source and saved it as Microsoft AVI (file name: Premiere pro avi for menu.avi) instead of AVCHD hoping that might help and then brought that file into Encore and linked that as the motion video for the top menu (the other menus don't have a motion background). I tried to animate the buttons for all the menu pages. When I click on the Premiere Pro avi for menu.avi asset the options show for DVD Transcode automatic and for Blu Ray Automatic (for transcoding). The file shows as 720X576 and it is 34 seconds long. The top menu is checked to animate buttons and I can uncheck it if I want, the submenus-start at page 1- have the animate buttons grayed out but checked and I can't uncheck these even if I wanted to. When I tried to burn this to disc, it got further along- burning 13.15 gb to disc and then I got the following error message:
Blu-ray error:File already exists",Code:"6", Note:Video buffer underflows. Total bitrate is too high near time = 1321.253267 seconds-
I am running Windows 7 64 bit, 2.4 ghz processor Quad core, 6 gb of memory and 69.1 gb free on my external hard drive and 29.7 gb free on my c drive. I have an NVIDIA GE force 8500T card. Any ideas?
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2. Re: Enocore CS5 error when trying to burn to blue ray disc
pgauba Aug 29, 2010 11:44 PM (in response to zorrocbr)How many pages do you have in that menu?
If you have more than 4-5 pages then you will get this error "video buffer underflow".
This is encore limitation.
Thanks,
Pankaj Gauba
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3. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Aug 30, 2010 1:00 PM (in response to pgauba)There is one top menu which links to the start of each of the three clips, there is a 7 page submenu each with 6 video chapter buttons. To try my own troubleshooting I deleted all menus and tried to see if I could save just the sequence as an image on my hard drive and it froze as well with the error messages of bit rate being too high and file already exists. If the original AVCHD clips had different bitrates would this cause an error or will different clips having different properties be okay?
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4. Re: Enocore CS5 error when trying to burn to blue ray disc
hpmoon Sep 1, 2010 8:04 PM (in response to zorrocbr)I'm shocked that this error, so common, does not have an official resolution yet. I'd been seeing it for the past several months on a variety of projects, down to the simplest. Hello Adobe?
Here's what solved it for me, which doesn't mean at all it will solve it for anybody else, and Adobe still needs to look at it. In any case, I had brought in a M2T file that perfectly matched the project's characteristics, and used it as an asset for my main menu's motion background. Because it was encoded to perfectly match the timeline specifications, I selected the "Don't Transcode" option, not thinking it would cause any problem.
But when I changed that to "Automatic" (including the automatic variant that bases the decision on the project settings), the error never came back -- at least for that project.
It's still a gaping error that Adobe throws such a cryptic, un-helpful message back at us, without advising how to fix it. So I guess this is a bug request that needs to be resolved, even though we may have found the answer...or not.
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5. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Sep 21, 2010 4:56 PM (in response to hpmoon)After MUCH trial and error I figured it out. The problem was with the original source file. I had to break down the original asset into small pieces and test each piece to eliminate that as a source of the problem. I finally found an approximately 5 second issue (which I then eliminated from the project) which caused this problem. Unfortunately this has not been limited to this one source file, Encore seems to be very touchy with this. Now my steps are:
1) Import the file as a timeline.
2) Check to see that the "Don't Transcode" option is there (if it says "Automatic" then I know there is an issue somewhere with the source material.)
3) If the "Don't Transcode" option is there then I try burning the project to an image file, with a very basic no motion menu just to test.
4) If this works then I have a "good" asset and then go on to the next one. If not then I have to break the source material into sections and for each one try options 2 and 3 above.
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6. Re: Enocore CS5 error when trying to burn to blue ray disc
hpmoon Sep 21, 2010 7:35 PM (in response to zorrocbr)zorrocbr wrote:
After MUCH trial and error I figured it out. The problem was with the original source file. I had to break down the original asset into small pieces and test each piece to eliminate that as a source of the problem. I finally found an approximately 5 second issue (which I then eliminated from the project) which caused this problem. Unfortunately this has not been limited to this one source file, Encore seems to be very touchy with this. Now my steps are:
1) Import the file as a timeline.
2) Check to see that the "Don't Transcode" option is there (if it says "Automatic" then I know there is an issue somewhere with the source material.)
3) If the "Don't Transcode" option is there then I try burning the project to an image file, with a very basic no motion menu just to test.
4) If this works then I have a "good" asset and then go on to the next one. If not then I have to break the source material into sections and for each one try options 2 and 3 above.
Not sure why you ignored my post immediately above yours, a full 20 days earlier. It would have led to your solution and would have saved you (apparently) lots of time.
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7. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Sep 22, 2010 12:57 PM (in response to hpmoon)HP, sorry if you felt I ignored your post, but my last response had to do with the second part of my problem which you hadn't addressed. I believe your post dealt with the approximately 50 second or so asset used for my motion menu which did in fact cause the "Too many primary video streams in clip..." message. Changing this asset to AVI solved this problem (I also had a similar problem on another project caused by too long a file name).
Once this problem had been solved then I got the "File already exists....total bitrate is too high near time = 1321.253267 seconds" message. This was not related to the menu asset but to part of an asset somewhere in the approximately three hour timeline. Maybe I could have solved this as well by having everything automatically encode, but then my AVCHD project would have become too big to fit on my disk. (I had previously jumped through hoops to get my AVCHD project to "Don't Transcode" so that it would fit on a 25gb disk- I had been told by technical support that what I wanted was impossible, Encore would have to transcode it etc.- until figuring out that as long as the asset wasn't dynamically linked with Premiere Pro that it was possible to pass the AVCHD straight through to Blu-Ray without transcoding- as the product literature had stated.
The last issue dealt with the Create Chapter index feature causing my submenu pages to be static rather than animated. This was solved by not using the Create Chapter Index feature and simply creating 6 animated submenus of 1 page length each and manually setting the links.
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8. Re: Enocore CS5 error when trying to burn to blue ray disc
hpmoon Sep 22, 2010 1:16 PM (in response to zorrocbr)Just following up to say that I am overall merely concerned that Adobe would do that thing which big companies are wont to do, which is mark this issue as resolved and take no further action on fixing it. Hopefully they will get this right, though they have not publicly admitted to this gaping error as yet (and I have submitted a bug report, as well as posted about extensively).
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9. Re: Enocore CS5 error when trying to burn to blue ray disc
Jeff Bellune Sep 22, 2010 3:48 PM (in response to hpmoon)The Encore limitation is 4-5 pages in multi-page menu. If you exceed that, then you'll probably get the video buffer error. So don't exceed 5 pages in a single menu.
As for the bit rate too high error, the fact that letting En transcode the file fixed the problem indicates that either the bit rate was set too high when the problem asset was encoded, or the encoder let the bit rate spike during encoding. Neither of those issues are Encore's fault.
-Jeff
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10. Re: Enocore CS5 error when trying to burn to blue ray disc
hpmoon Sep 22, 2010 10:23 PM (in response to Jeff Bellune)Jeff Bellune wrote:
The Encore limitation is 4-5 pages in multi-page menu. If you exceed that, then you'll probably get the video buffer error. So don't exceed 5 pages in a single menu.
As for the bit rate too high error, the fact that letting En transcode the file fixed the problem indicates that either the bit rate was set too high when the problem asset was encoded, or the encoder let the bit rate spike during encoding. Neither of those issues are Encore's fault.
-Jeff
This is exactly what I was talking about. A small group of familiar identities are henchmen for Adobe and almost always push the blame on the users as much as possible -- even when clearly wrong, or failing to account for variations of the problem -- in a concerted effort that could only be proven by looking at their tax returns. Or not.
My post, just a few earlier, said: "I had brought in a M2T file that perfectly matched the project's characteristics, and used it as an asset for my main menu's motion background. Because it was encoded to perfectly match the timeline specifications, I selected the "Don't Transcode" option, not thinking it would cause any problem.
"But when I changed that to "Automatic" (including the automatic variant that bases the decision on the project settings), the error never came back -- at least for that project."
Contrary to the simplistic explanation offered here, which anxiously ends with "neither of those issues are Encore's fault," I had a one-page menu and the bit rate was low to begin with.
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11. Re: Enocore CS5 error when trying to burn to blue ray disc
Jeff Bellune Sep 23, 2010 4:38 AM (in response to hpmoon)Ridiculous innuendos aside, I'll address your objection to my previous post. For the record, I did read your earlier post. That post is what led to my conclusion. I'll expand on that now.
Because it was encoded to perfectly match the timeline specifications, I selected the "Don't Transcode" option, not thinking it would cause any problem.
If your asset was truly BD-compliant, you wouldn't have had to select the "Dont' Transcode" option. En would have done that automatically. That you had to select it indicates that En didn't see the file as compliant. One possible reason is a bit rate spike. You haven't said what encoder you used, nor what your exact encoding settings were. Which encoder and what settings would be a good place to start troubleshooting.
But when I changed that to "Automatic" (including the automatic variant that bases the decision on the project settings), the error never came back
Encore's re-transcoding of the asset would have corrected any bit rate problems. Therefore, it is not inconceivable that there were indeed real problems with the asset.
The OP indicated he had "video buffer underflow" as part of the error message. Was that also part of the error message you received? If not, then the fact that you have only a 1-page menu is irrelevant. Which would make my comment to you about multi-page menus also irrelevant.
-Jeff
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12. Re: Enocore CS5 error when trying to burn to blue ray disc
hpmoon Sep 23, 2010 10:10 AM (in response to Jeff Bellune)Jeff Bellune wrote:
Ridiculous innuendos aside, I'll address your objection to my previous post. For the record, I did read your earlier post. That post is what led to my conclusion. I'll expand on that now.
Because it was encoded to perfectly match the timeline specifications, I selected the "Don't Transcode" option, not thinking it would cause any problem.
If your asset was truly BD-compliant, you wouldn't have had to select the "Dont' Transcode" option. En would have done that automatically. That you had to select it indicates that En didn't see the file as compliant. One possible reason is a bit rate spike. You haven't said what encoder you used, nor what your exact encoding settings were. Which encoder and what settings would be a good place to start troubleshooting.
But when I changed that to "Automatic" (including the automatic variant that bases the decision on the project settings), the error never came back
Encore's re-transcoding of the asset would have corrected any bit rate problems. Therefore, it is not inconceivable that there were indeed real problems with the asset.
The OP indicated he had "video buffer underflow" as part of the error message. Was that also part of the error message you received? If not, then the fact that you have only a 1-page menu is irrelevant. Which would make my comment to you about multi-page menus also irrelevant.
-Jeff
First off, you're missing the larger point, anxious to defend Adobe or sustain inaction because you work for them or get paid by them or get free software or whatever. A well-designed piece of software would not throw up that kind of ridiculously cryptic and fundamentally inaccurate error message for the problem you allege. Right? Suddently we're talking about spikes in bitrates from assets in response to the message, ""Blu-Ray Object: "<Menu>NTSC_FISH top menu",Error:"device error",Code: "2", Note: "Too many primary video streams in clip (Spec Table 9-3,Annex B)".
But in any case, the asset was output from Adobe Media Encoder using a BD preset.
Problem NOT solved.
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13. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Sep 23, 2010 11:05 AM (in response to hpmoon)My six cents:
1) Personal attacks on the board are counter productive and should not be here.
2) Cryptic nature of the error messages- Yes this is confusing to figure out what exactly the problem is and should be addressed on the programming end.
3) Sometimes my asset immediately appears to be bad (bitrate spikes? As mentioned by Jeff) and I will not have the option to “DON’T TRANSCODE” it will default to AUTOMATIC. Other times the “DON”T TRANSCODE” option is set for my asset automatically so I think everything is good until I actually test build the project and then it crashes with the “…total bit rate is too high…” message and then I have to hunt down the problem in my asset. I’m not sure why if the asset is bad this wouldn’t come up as soon as I click on the asset rather than waiting until I actually have to test build it.
4) From what I’ve seen (in my admittedly very limited timeframe of using Encore) the error problem caused by my menus was probably not due to a “bad asset”- with bitrate issues, or too many menu pages (because after correcting everything else the project burned to disk and ran correctly -except that the menu pages were not animated), but the problem was that the menu asset was not in AVI format. I have tried several different menu assets and they all failed when I tried to use AVCHD and they all passed after being transcoded to AVI. The same menu assets were part of the larger AVCHD untranscoded timelines with no problems. So…my conclusion is that there was nothing fundamentally wrong with THAT particular menu asset.
5) The original portions of my assets which did in fact create problems were not the fault of Encore. I could have had Encore correct them but would then have lost the ability to contain everything on a 25 gb disk.
6) This chat board has been very helpful in resolving issues I have had- Too large file names, using AVI for my menu backgrounds, not being able to use Premiere Pro if I don’t want to transcode etc.
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14. Re: Enocore CS5 error when trying to burn to blue ray disc
Jeff Bellune Sep 23, 2010 1:12 PM (in response to hpmoon)Which error are you getting?
Which preset did you choose? Did you change any parameters at all after you selected the BD preset? I don't know if it applies to you in this case, but the En help includes the following info:
Note: For Blu‑ray projects, the encoding profile must be Main when you select H.264 as the encoding format. You cannot burn a Blu-ray disc when the encoding profile for a H.264 video asset is set to High.
Pr still sets the BD H.264 profile to high in the HDTV presets. I think that bug report has already been filed, but just in case it hasn't, you should file it.
Reference the specific message you quoted:
Note: "Too many primary video streams in clip (Spec Table 9-3,Annex B)
En is saying what it doesn't like about the clip, and even goes so far as to identify the part of the BD spec that it thinks is being violated. How would you make that message less "cryptic"?
-Jeff
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15. Re: Enocore CS5 error when trying to burn to blue ray disc
zorrocbr Sep 23, 2010 3:05 PM (in response to Jeff Bellune)My project is set for Blu-ray H.264 1920 X 1080, 29.97 Frame Rate, Dolby Digital. This is probably the default setting for Blu-ray. I am not modifying any of these settings since I don't want to transcode anything on my timeline. I do end up transcoding the menu background assets though in Premiere Pro to AVI.
Regarding the error message, "Too many primary video streams in clip (Spec Table 9-3, AnnexB) the issue causing this is that the program didn't like my menu asset being in the native AVCHD or the Blu ray format done in another program. At first I was thinking maybe because I had animated video buttons AND a motion background this could be "too many" videos in the menu, so the wording is not intuitive. The "Spec table 9-3, AnnexB" means nothing to someone not intimately familiar with these error messages, certainly not a new user. How about, "menu background video format incorrect" this would point the user in the right direction.
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16. Re: Enocore CS5 error when trying to burn to blue ray disc
Jeff Bellune Sep 25, 2010 5:48 AM (in response to hpmoon)Suddently we're talking about spikes in bitrates from assets in response to the message, ""Blu-Ray Object: "<Menu>NTSC_FISH top menu",Error:"device error",Code: "2", Note: "Too many primary video streams in clip (Spec Table 9-3,Annex B)".
Wrong. I was talking about spiking bit rates in response to the zorrocbr saying:
I got the "File already exists....total bitrate is too high near time = 1321.253267 seconds" message
There's a couple of different errors floating around in this topic. I'm still not clear on exactly which error you are getting.
-Jeff
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17. Re: Enocore CS5 error when trying to burn to blue ray disc
Bill Hunt Sep 25, 2010 3:26 PM (in response to hpmoon)Sorry to be joining this thread so late, and am glad that the OP is finding resolution to their issues.
First off, you're missing the larger point, anxious to defend Adobe or sustain inaction because you work for them or get paid by them or get free software or whatever. A well-designed piece of software would not throw up that kind of ridiculously cryptic and fundamentally inaccurate error message for the problem you allege.
I do not believe that you are accurately reading Jeff's replies. It almost seems that you are being blinded by anger, and it appears to be anger generated from some mis-conceptions.
Jeff is not an employee of Adobe. He is a video producer, and an author. He's a MOD here, and in the various Premiere fora, plus a valued contributor, to the point of having produced several excellent tutorials, that have helped many get the most out of PrPro. Now, I do not know if Jeff is a beta-tester for PrPro/En, but if he's not, he should be. If he is, he cannot tell us about it, because he's signed an NDA, and is an honorable man.
Jeff has explained why your Asset was not correct, and was rejected by Encore. He goes on to point to at least two strong indicators that it was not BD-compliant, and offers suggestions on how to adjust the settings in Transcoding to make it compliant - but without the exact settings used, cannot be any more specific than his general comments. Because a user thinks that an Asset is 100% compliant, does not make it so. There is a lot that goes into the Transcoding, and one has several options to potentially mess up. For the full specs., the site linked to in this ARTICLE might be useful. That site is Jim Taylor's, author of DVD Demystified, the multi-thousand page bible on DVD and BD. It will give you the full info on compliant bit-rates, and tell you about handling spikes that slip past the encoder.
As for error messages (with some exceptions noted in this thread), I also find them to be highly cryptic. One of the biggest problems is that Encore is an abstraction layer, between the user and the Sonic AuthorCore modules. Sonic holds the intellectual property rights to those modules, and Adobe licenses them for Encore. Sonic designs their programs in modules. Often, these modules need to work together, but do not communicate well with each other, or with the OS. Encore gets an error message that something is wrong, but seldom gets adequate detail from the faulting module to really help. Sometimes, the error message is so vague, that Encore just guesses at what the problem might be. The use of the Sonic AuthorCore modules is the reason that one often sees some really odd-sounding names in the error messages - those are the names of the modules.
It would be great if Encore could and would offer detailed errors, that would point the user to the exact problem, and its exact location in the Project, with notes on where to look in the Help files, in order to fix things. That would be a perfect world, and I do not think that Jeff, or I, would have any issue with that. Matter of fact, I'd venture that each of us has asked for better error messages on several occasions. I believe that if Encore could get the full info from the Sonic modules, and from the OS, it would be written to provide those details. That the error messages could be improved upon is something, on which we can all agree.
Also, and to allay suspicions, I am not an employee of Adobe. I am not a MOD in any of its fora, though am in other video production fora. Every piece of Adobe software, going back over 2 decades, has been purchased my me. Not one installed piece of Adobe software, on any of my machines has even been supplied at a discount, beyond upgrade offers, for which all users are offered. I just happen to be a satisfied user of Adobe software, going back a very long time. Over that time, I have made a good living with their software, and while not perfect, it'd done a great job for me. Also, my copy of Jeff's book was fully paid for from Amazon.com, so I have never received anything, but expert help, from Jeff. I just wanted to be clear on those points, up front.
Good luck,
Hunt
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18. Re: Enocore CS5 error when trying to burn to blue ray disc
rafalouco Dec 15, 2010 8:19 PM (in response to zorrocbr)The problem is in the AVCHD files, export from Ppro cs5 using MPEG-2 BLU-RAY / MPEG-2 PREVIEW (Match sequence settings) / H.264 BLU-RAY, all always without Multiplex. I preffer use Match Sequence Settings in Ppro and transcode with Encore for more security.
I hope it help this error.
Sorry my english.
TKS
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19. Re: Enocore CS5 error when trying to burn to blue ray disc
Pyramid Pyro Feb 26, 2011 9:26 AM (in response to rafalouco)I didn't read the whole thread...
Thanks raf. Yes, the multiplexing (or similar) seems to be the issue. My MPEG2 with audio/video did not work. I kicked out a separate audio file and it worked fine.
Erik
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20. Re: Enocore CS5 error when trying to burn to blue ray disc
Bill Hunt Feb 26, 2011 10:56 AM (in response to Pyramid Pyro)Erik,
Many users have experienced issues with muxed MPEG files (of several flavors), and working with Video-only and Audio-only (with either PCM/WAV, or DD AC3) do a better job. That is always my workflow, but part of my reason is that I am doing DD 5.1 SS AC3's.
Good luck to the OP,
Hunt
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21. Re: Enocore CS5 error when trying to burn to blue ray disc
ram8kumar Mar 14, 2011 4:37 AM (in response to Pyramid Pyro)Hi,
Yes, the muxed video/audio is the real problem.
I transcoded the AVCHD file as audio only from AME and then used it as audio in the motion menu along with the original AVCHD video asset, this just worked fine for me. I think the demuxing of the audio/video should also work.
Thanks,
Ramesh.





