11 Replies Latest reply: Aug 10, 2012 10:40 AM by SalvoJo RSS

    Adobe CS 2.3 won't run, uninstall or reinstall

    MichelleS Community Member

      Hello,

       

      I have submitte a help ticket with the tech support through adobe, however their response lead me to an outdated (website no longer there) response. I was hoping that someone here might have a better response for me.

       

      I just purchased a new computer with Windows 7. I did not realize that I had to deactivate the old computers CS programs before I in
      stalled on new computer. After installing CS 2.3 on new computer and it wouldn't open for me, I realized my mistake.

      I deactivated on old computer and uninstalled the entire program. I then uninstalled CS on new computer and then reinstalled.

      Everytime I open Photoshop up it gives me this error:

       

      Your Photoshop user name, organization, or serial number is missing or invalid. the application can not continue and must now exit. The application then closes right away and doesn't let me do anything to it.

       

      After chatting with a help person, he directed me to this article. http://kb2.adobe.com/cps/331/331799.html I attempted to do #1. The installer gave me this message:

       

      The installer could not start because of the following reasons. Missing or invalid Personalization Information. Missing Resources Library.

       

      I went then to uninstall and try everything again and it gives me the same message. So at this time I am unable to uninstall or try installing (to redo the serial number). I am very hesitant to try manually uninstalling because I am unsure if I am capable of finding everything that needs to be deleted. I continued to read the entire article (link above) and there was a comment in there about applications couldnot find the valid activation information (name, org. serial) because of the stall path was "C:/Program Files (x86)/Adobe" Due to the specal characters, in continued to install to that location even after I changed it to simple "C:/Program Files/ Adobe" It needs to be installed at just "C:/Adobe" and that should fix the problem. The issue with that is that I can no longer uninstall this program to see if installing under a different location will solve the issues with loading the applicat
      ions. What do you suggest I try next? I have researched it some (http://forums.adobe.com/thread/314178) and I hope that I can install and get these programs working and that I haven't lost these critical programs.
      Browser: Microsoft IE
      Operating System: Windows 7

       

      This was the response I received from the tech support:

       

      Solution 1: Update your VCOM software and apply the appropriate patch.


      If you use VCOM Fix-It Utilities 6 or VCOM SystemSuite 6, update your
      software to the latest version before you download the appropriate patch
      from VCOM.


      For Fix-It Utilities, update to version 6.0.3.4 before you apply the
      patch. Find the patch in article 1507 "How do I keep Registry Cleaner
      from removing my Adobe registry settings?" on the VCOM website at:
      http://v-com.custhelp.com/cgi-bin/avanquestusa.cfg/php/enduser/std_adp.p
      hp?p_faqid=1507


      For SystemSuite, update to version 6.0.3.6 before you apply the patch.
      Find the patch in article 1506 "How do I keep Registry Cleaner from
      removing my Adobe registry settings?" on the VCOM website at:
      http://v-com.custhelp.com/cgi-bin/avanquestusa.cfg/php/enduser/std_adp.p
      hp?p_faqid=1506


      Also please follow all the steps which are mentioned in belwo document
      :


      http://kb2.adobe.com/cps/331/331741.html


      It will open a document which says " Error: "...user name, organization,
      or serial number is missing or invalid..." when you start Photoshop (CS2
      on Windows) " contain all the steps to resolve your issue.


      This should resolve your issue.

       

       

      I went to the VCOM website and it is no longer there, therefore I cannot reference the article the tech support listed to make sure I understand what a 'registry cleaner' is and to make sure I don't ruin something on my new computer.

       

       

      Can anyone give me some direction on what I should do? If I am supposed to do a 'registry cleaner' is there an article that I can reference so I don't mess anything up. I understand some stuff about computers, but registry cleaning seems to be out of my realm of understanding. Thanks for your help. Let me know if you need me to provide additional information.

       

      Michelle