3 Replies Latest reply on Aug 2, 2007 2:16 PM by Catfish Tales

    BUG: Image Not Automatically Resized

    Catfish Tales Level 1
      Reported bug to Adobe; am sharing report with RH community.

      OS: Win XP SP 2
      Product: RoboHelp HTML 6
      Output: WebHelp

      ******BUG******
      Concise problem statement:
      Steps to reproduce bug:
      1. Capture a screen; save as GIF on Desktop.
      2. In RH, insert GIF into a topic.
      3. Insert GIF into a second topic.
      4. Recapture the screen from Step 1 (due to product change, screen content and size changed). Save capture as GIF to Desktop with same name as before (overwriting prior image of same name).
      5. In RH, return to first topic and double-click the image in the topic. In the image file path, point to newer image on Desktop and click OK. Confirm overwrite wihen prompted.
      Expected results: I expected RH to insert the newer image into the second topic and update image size.
      Results: RH did insert the newer image into the second topic but RH did not update image size.
        • 1. BUG: Image Not Automatically Resized
          Linux Rules Level 2
          Hello Gunslinger -

          That is not a bug and it is operating correctly. Here is why (example)...

          You insert an image of size "640x480" in topic one and RH saves the image into the project folder and writes the proper topic one HTML such as:

          <p><img src="IMG_1129.jpg"
          x-maintain-ratio=TRUE
          style="border: none;
          width: 640px;
          height: 480px;
          float: none;
          border-style: none;"
          width=640
          height=480
          border=0></p>

          You repeat the steps above on topic two and the HTML is writen:

          <p><img src="IMG_1129.jpg"
          x-maintain-ratio=TRUE
          style="border: none;
          width: 640px;
          height: 480px;
          float: none;
          border-style: none;"
          width=640
          height=480
          border=0></p>

          Now you resize the image, return to RH and insert the resized image into topic one and the HTML is written:

          <p><img src="IMG_1129.jpg"
          x-maintain-ratio=TRUE
          style="border: none;
          width: 320px;
          height: 240px;
          float: none;
          border-style: none;"
          width=320
          height=240
          border=0></p>

          BUT the SECOND topic still has the previous size specified (640x480). Size is written when inserted, not from the image property when the project is enerated.

          You need to delete the second topic image and re-insert with the new size image, then all will be well.

          Regards,
          GEWB
          • 2. Re: BUG: Image Not Automatically Resized
            Captiv8r Adobe Community Professional & MVP
            Hi all

            I agree with GEWB that it's not a bug and it doesn't really need to be addressed. However, I believe there exists an easier way to get the image sized correctly.

            Instead of deleting and re-inserting the image, try right clicking that little puppy and seeing what is on the context menu? Mine has an option labeled "Reset Size" that comes in enormously handy for this purpose!

            Cheers all... Rick
            • 3. BUG: Image Not Automatically Resized
              Catfish Tales Level 1
              Dreamweaver (DW) uses a site cache to track the relationships (links, dependencies) of all files and directories in a project. When using DW, if a file is linked to 20 other files in a project and I move that file, DW offers to update those links.

              RoboHelp could track the relationships of all files and directories in a project (but it doesn't). When using RH, if an image is used in multiple topics and the image is resized in one topic, RH could offer to resize it in all topics (but it doesn't).

              When software requires that I manually do what it can do automatically (but doesn't) , that's a bug. I leave it to others to determine if this is a designer's bug or a developer's bug.