The name of the problem DLL looks to be associated with source control.
Can your colleague create and work with a new project on the desktop or the sample projects?
You will find the samples at
C:\Program Files\Adobe\Adobe RoboHelp 8\RoboHTML\Samples\en_US
C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\Samples\en_US
See www.grainge.org for RoboHelp and Authoring tips
Thanks for your prompt anwser.
We've just tried what you suggest, to no avail. Opening an RH sample project or creating a blank project on the desktop will result on RH8 crashing after a few seconds.
We don't use source control. I've looked for msvcrt.dll on our PCs, it can be found in various directories and under various versions. I made sure there was no difference between our PCs on this particular issue.
Any more suggestions?
I tortured my IT dpt again about this problem, and they found there was an issue with my colleague's Windows profile.
So they just changed her profile and everything was back to normal. They can't figure out what happened so suddenly with her profile, but she can work again with Robohelp. Problem solved... so far.
Thanks a lot to Colum and Peter for your help... It's when I told the IT I was about to fiddle with that dll and the registry that they reacted at last. ;o)