I am looking for some guidance in tuning up my PC in order run CS 5 in Windows 7 64 bit. All of the apps in CS 5 run fine with the exception of Premiere which starts to launch and then I get the error message about the app not able to find a "capable video play module".
I spoke with Adobe Support several times and they tell me it's a graphics card issue. I installed a ATI Fire GL 7750 card yesterday, loaded the driver from the CD, upgraded the driver from the website and still don't have a functioning application. Is there a link to any fix for this? I have seen plenty of "educated guesses" as to what the problem might be, but no definites.
I plan on uninstalling CS 5 this evening and doing a clean reinstall, to see if Premiere will automatically recognize the ATI card. Any advice would be appreciated.
Do you have Quicktime installed? Have you updated your direct X?
It turns out, oddly enough, that it was Windows 7 that apparently caused the problem. I spent about 45 minutes on the phone with an Adobe tech. He recommended creating a new user account set as an Administrator, and opening Premiere. Voila, the application opened with no problem. The funny thing is that I installed the software with the old user account as an Admin without any problem. Go figure. I launched all CS 5 apps with no problems last night. I think the problem is solved.