When I launch Online Help In Firefox 3.6...
That sounds like Item 8 at http://www.grainge.org/pages/authoring/browsers/browsers.htm
When I launch Online Help in Internet Explorer (6 or 7)...
Are you viewing locally and is the yellow information bar showing? If so authorise Active X. Your author can apply the Mark of the Web or you can set your IE to allow Active X to run in Advanced settings.
If that is the cause, it does not happen when the help is on the server.
When I launch Online Help in Google Chrome 5.0
First Google is not a supported browser but more likely the problem is some security changes made by Google.
See these posts.
See www.grainge.org for RoboHelp and Authoring tips
Thank you very much for your reply. Item 8 at http://www.grainge.org/pages/authoring/browsers/browsers.htm definitely deals with the issue I am having, but when I apply it the TOC still does not expand. I tried applying the fix suggested in Item 11, to no avail. Is there something else I should set to ensure that the TOC properly expands?
Not quite yet. I'm still running into the problem of the TOC not expanding. It appears to be a timing issue, because if I go to a specific context page on my local server (e.g. C:\robohelp\test.htm#topic.html) the TOC expands, but when I access the same page via a web server (e.g. http://localhost:email@example.com) the TOC does NOT expand. I tried applying the fix from http://www.grainge.org/pages/authoring/browsers/browsers.htm, Item 11 to no avail.
We are using regular WebHelp (not WebHelp Pro). We are bundling the help with our Tomcat-based webapp, so there is no server component. Our app connects to SqlServer, MySql, and Oracle DBs, and the problem of the TOC not expanding happens in all 3 cases. We are using RoboHelp version7.03.001.
Are you really, really sure that the "we" in charge of "bundling" the help into your app are actually including all the output files? Even the files in those pesky wh*data folders?