33 Replies Latest reply on Feb 20, 2015 6:58 PM by J. J. J.

    RoboHelp 8 Crashes when applying Conditional Build Tags

    hemtya

      Hi Peter,

       

      When I apply conditional tags, RoboHelp crashes.

       

      History: A large project with several conditional tags - worked fine in RH6. When upgraded to RH8 the conditional tags freezes the webhelp generation with msvrc80.dll error. Works fine in RH8 without applying conditional tags, but I HAVE to apply the tags. All other projects have no problem with conditional tags - just this one crashes.

       

      Read all (well, almost all) your suggestions on this. Incorrect table format seems to be the cluprit. What do you suggest? How do I locate the illformed table? It is a large project.

       

      I looked at your snippet on this. My project:

      (a) contains conditional tags

      (b) does not seem to have any <td_null> tags.

       

      I have to urgently release this with the conditions tags - what are my options now? The size of the zipped project is 63 MB.

       

      Hemtya

        • 1. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
          hemtya Level 1

          Update: The help generation crashes with the following error:ss.png

          • 3. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
            Peter Grainge Adobe Community Professional (Moderator)

            I searched in these forums for "msvcr" and got a few results. Other causes could be your anti-virus software or installing an upgrade without first removing the previous version of RoboHelp.

             

            Go to http://forums.adobe.com/community/robohelp and enter just msvcr (not the full name) in Search RoboHelp Forums to access the other posts. There are three search boxes, do use the bottom one.

             


            See www.grainge.org for RoboHelp and Authoring tips

             

            @petergrainge

            • 4. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
              hemtya Level 1

              Peter,

               

              The case you pointed to is not resolved. Actually, it is the same issue we are talking now. I have taken over Linda's responsibilities and dealing with the same issue.

               

              I am going to try your other pointers.

               

              Thanks for helping.

              Hemtya

              • 5. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                hemtya Level 1

                Peter,

                 

                The other recommendations I see are:

                 

                1. Table cells - I do not see a <td_null> tag in my project

                2. Multiple versions - This is very likely. I uninstalled the previous versions and re-installed RH8. The issue still exists. Should I use a registry cleaning software to clean the registry?

                3. Antivirus issue - This could be a problem. Should I uninstall the Antivirus software? I have McAfee.

                 

                I will try removing the antivirus and update you on the results.

                 

                Can I replace the faulty dll just to get through the issue for now? Not sure where it looks for within the RH directory.

                 

                Again thanks for your help,

                Hemtya

                • 6. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                  Peter Grainge Adobe Community Professional (Moderator)

                  I thought Linda had fixed this by creating a new project. If the problem only occurs in one project, then the solutions you list are probably not relevant.

                   

                  I think the td null issue was RH6 specific.

                   


                  See www.grainge.org for RoboHelp and Authoring tips

                   

                  @petergrainge

                  • 7. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                    hemtya Level 1

                    Peter,

                     

                    I believe the one I am working on now is the recreated project, without the conditional tags. I reintroduced the conditional tags. Perhaps the files in this project are corrupted? But this happens only when using the conditional tags.

                     

                    Is there a way to recreate a project by importing everything (topics and references intact) from an existing one without having to do anything manually?

                     

                    Hemtya

                    • 8. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                      Peter Grainge Adobe Community Professional (Moderator)

                      Is it just this project that is a problem? If it is, then you do need to be 100% sure that you are working on the project Linda rebuilt, my doubt there is I thought she had fixed the problem by creating a new project.

                       

                      If you are sure and the project is still crashing, I can't see the point of creating another project unless you want to be working with a known quantity.

                       

                      Back up the project and then start some poking around. Is it the case that with no CBTs in the project, everything works just fine? If it is delete them all from a copy project and then add one back in, one of the previously existing CBTs. Try adding that to another topic and to some text in a topic. If that crashes, search for all references to that tag using a multi file find and replace tool.

                       

                      If you can repeatedly use that tag, move on to another until things go belly up. Then you know where the problem is.

                       

                      How big is the project zipped up with the outputs removed?

                       


                      See www.grainge.org for RoboHelp and Authoring tips

                       

                      @petergrainge

                      • 9. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                        hemtya Level 1

                        Hi Peter,

                         

                        Yes, I confirmed. I am working with the recreated version. My guess is, initially it was thought that the conversion resulted in an error when the actual issue was in applying conditional tags. I was recreated, worked fine without the conditional tags, but crashed with the same error when the tags were introduced.

                         

                        We have three RH projects converted from 6 to 8, with conditional tags. The other two work fine - we have a problem only with this one.

                         

                        I tried the following:

                        1. Remove all the tags and introduced them one by one - it crashed on using the tag.

                        2. Introduce a tag in a different name - it crashes.

                        3. I imported a topic from this project into a trial setup. The conditional tags also got imported and compiled fine with the tag applied. So nothing wrong with the tag name or such.

                        4. On the dll front, I searched for the dll in my computer. I had 7-8 occurences and two did not have the right size (which I bellieve is 612 KB). I downloaded the dll (from one of the sites) and copied to the location - didn't work. Not sure it was a good idea, but I did it anyways.

                         

                        The project compiles fine when conditional tags are not used. The mere presence of the tags does not create any problem - it crashes only when used in building.. Text or entire topic - conditional tags crash the webhelp generation in the 'Updating Files' stage. I am thinking is there an offending code in the project (in one of the topics) that is processed only when using conditional tags and flares the dll issue? And all this happened only after upgrading to RH8 - it was working fine in RH6.

                         

                        It is around 38MB without the output folders.

                         

                        Thanks for your time and help,

                        Hemtya

                        • 10. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                          Peter Grainge Adobe Community Professional (Moderator)

                          Please contact me via my site. Do not send the project.

                           

                          Please mention your forum name and include a link.

                           


                          See www.grainge.org for RoboHelp and Authoring tips

                           

                          @petergrainge

                          • 11. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                            lemonlime618

                            I have read this forum and I'm curious of the outcome.  I have created a project in RH8 (only) and am getting the same issue with applying conditional tags and crashing during the "updating files" point of the WebHelp build.    I am considering work arounds, but would really LOVE to be able to utilize the conditional tags feature.

                            • 12. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                              Peter Grainge Adobe Community Professional (Moderator)

                              I assume you have the patches applied.

                               

                              In addition to what is in the thread, have you looked at Using RoboHelp 8 on my site?

                               

                              Do you get the same problem with the sample project? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

                               


                              See www.grainge.org for RoboHelp and Authoring tips

                               

                              @petergrainge

                              • 13. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                lemonlime618 Level 1

                                Thank you so much for replying so quickly!  I was able to apply a conditional tag at the topic level for the Features sample and WebHelp built correctly.  So now I assume I will need to check HTML code (not my forte) for a possible culprit.  I can use all the guidance you can provide here.

                                 

                                Grazie! Karen

                                • 14. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                  lemonlime618 Level 1

                                  Oh = and yes - I have the latest patches.

                                  • 15. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                    Peter Grainge Adobe Community Professional (Moderator)

                                    Prego.

                                     

                                    Make a copy of the project

                                     

                                    Create different build expressions to see if you can identify a particular tag as being the cause.

                                     

                                    If that doesn't work, trash a few topics at a time until it stops crashing.

                                     


                                    See www.grainge.org for RoboHelp and Authoring tips

                                     

                                    @petergrainge

                                    • 16. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                      lemonlime618 Level 1

                                      Hey - Hey - We're getting somewhere!  I have 3 build tags - 2 crashed RH8 - but 1 worked!  The build tag that worked has 27 topic level applications.  One of the tags that crashed RH has 3 topic level applications and the other (the one that I need to work) has 1 topic level and 6 content level applications.  I'm not seeing a 'pattern'.  What should I be looking at for the 2 tags that didn't work?

                                       

                                      bonjour! K

                                      • 17. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                        Peter Grainge Adobe Community Professional (Moderator)

                                        I doubt it will make any difference but try renaming one of the rogue tags.

                                         

                                        Next try Tools > Options and tick Convert RoboHelp Edited Topics to HTML.

                                         


                                        See www.grainge.org for RoboHelp and Authoring tips

                                         

                                        @petergrainge

                                        • 18. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                          lemonlime618 Level 1

                                          You're assumption was correct.  Changing the name of a rogue build tag doesn't work.  I also turned on the  Convert RoboHelp Edited Topics to HTML and tried to create new build tags. I can't get any other tags to work - even the tags that were prebuilt (print and online).  Is there a way to copy a working tag?

                                          • 19. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                            Peter Grainge Adobe Community Professional (Moderator)

                                            Working with a copy of the project you could try copying rhbuildtag.apj from another project using Windows Exploer.

                                             

                                            Then open the copy project and add the tags you have used with EXACTLY the same names.

                                             

                                            I think though it is more likely the problem is to do with the application of the tags. For that you need to keep deleting topics until things start to work.

                                             


                                            See www.grainge.org for RoboHelp and Authoring tips

                                             

                                            @petergrainge

                                            • 20. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                              Peter Grainge Adobe Community Professional (Moderator)

                                              Have you tried deleting the CPD?

                                               


                                              See www.grainge.org for RoboHelp and Authoring tips

                                               

                                              @petergrainge

                                              • 21. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                lemonlime618 Level 1

                                                So - I'm finding my results a bit bizarre.  BTW - yes I did delete the CPD file _ without affect.  I approached my "weeding" differently than you suggested, as "deleting" topics gives me the ebee geebies.  I did find a culprit topic by applying only the working build tag topic by topic.  Oddly enough - the culprit topic MUST have the conditional expression applied in order for the Build (layout generation) to succeed.  In other words, the topic with the "wanted" tag is not letting me remove the tag!  So, I may need to copy this topic with a different filename and work it out that way (unless you have an easier method).

                                                 

                                                Thanks so much for hanging in with me while I troubleshoot!!!!!!!!!!!

                                                Sincere appreciation, Karen

                                                • 22. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                  lemonlime618 Level 1

                                                  MYSTERY SOLVED... In conclusion, the primary stinky of that culprit topic just happened to be a table that had merged cells in it.  Guess that "issue" is still a problem for RH8.

                                                   

                                                   

                                                  I am a very happy camper.  Getting this issue fixed will save a ton of time in the long run!!

                                                   

                                                  Thanks again Peter!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                                                  • 23. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                    Peter Grainge Adobe Community Professional (Moderator)

                                                    Very odd as we haven't seen that problem for a long time. Anyway you have the show back on the road just in time for the weekend.

                                                     


                                                    See www.grainge.org for RoboHelp and Authoring tips

                                                     

                                                    @petergrainge

                                                    • 24. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                      hemtya Level 1

                                                      Hi Karen,

                                                       

                                                      This gives some hope! I am the original poster of this thread and still have the problem unresolved. So I appreicate any hints you can give me. My project is a monster, with over 10,000 topics - troubleshooting has not really been easy.

                                                       

                                                      The topic with merged cells, did you have the conditional tag applied at the  topic level or the content level? Was  the content in the merged cell applied the conditional tag.

                                                       

                                                      Would you be kind enough to share the the html code of the merged cells - to have an idea of what I should be looking for - if you still have it around that is! I tried looking for it before, but did not have any luck.

                                                       

                                                      Thanks, Hemtya

                                                      • 25. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                        lemonlime618 Level 1

                                                        Hello Hemtya,

                                                         

                                                         

                                                         

                                                        First, I must thank you for taking the time to post your issue.  Yours was the only discussion that I found, which came close to our problem.  Resolving this issue in the Spring of our project has been a tremendous relief.  I can’t image the pain you are feeling with 10,000 topics!!

                                                         

                                                         

                                                         

                                                        I am not versed on HTML, but I took a stab and copied some code that I hope may be of some help to you.  If you do not receive or have trouble with the *.txt attachment, please let me know.

                                                         

                                                         

                                                         

                                                        The conditional build tag was applied at the topic level for the topic with the “offending” table.  Like I mentioned in my earlier responses, what I found was bizarre. For some reason the WebHelp would only generate if the conditional build tag was NOT removed.  I guess some wires got crossed somewhere. We do utilize a version control tool (Serena ChangeMan Version Manager), but I have no clue if that had anything to do with the issue.

                                                         

                                                         

                                                         

                                                        The result of the troubleshooting is that we are able to apply conditional build tags at the topic and content level and generate WebHelp for our Staging and Production areas at the drop of a hat (well – almost – but MOST definitely better than the work around I had planned)!!  We are most pleased.  We have only used RH8 for about a year now and this achievement will allow us to progress with the application releases in a more efficient manner.

                                                         

                                                         

                                                         

                                                        Best of luck to you!!!

                                                         

                                                        Warm regards, Karen

                                                        • 26. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                          hemtya Level 1

                                                          Hi Karen,

                                                           

                                                          Thanks. I do not see any attachment though. Would you be able to copy just the offending code directly in the post, removing the content part of course.

                                                           

                                                          Thanks again, Hemtya

                                                          • 27. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                            lemonlime618 Level 1

                                                            Here you go. A bit long, but I am a big comparison freak - so I included the html code for the "good" table too:

                                                             


                                                            OFFENDING TABLE:

                                                             

                                                            </ul>
                                                            <p>&#160;</p>
                                                            <table class="TableItem" style="border-left-style: Inset; border-top-style: Inset;
                                                               border-right-style: Inset; border-bottom-style: Inset; border-left-width: 1px;
                                                               border-right-width: 1px; border-top-width: 1px; border-bottom-width: 1px;
                                                               margin-left: 3px;" cellspacing="0" width="99.535%">
                                                            <col style="width: 20.013%;" />
                                                            <col style="width: 5.146%;" />
                                                            <col style="width: 15.6%;" />
                                                            <col style="width: 4.807%;" />
                                                            <col style="width: 4.9%;" />
                                                            <col style="width: 8.196%;" />
                                                            <col style="width: 4.636%;" />
                                                            <col style="width: 36.703%;" />
                                                            <tr style="height: 4px;">
                                                              <td class="t1st" style="border-left-style: Inset; border-left-width: 1px;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;"><span style="font-weight: bold;">Abnormal
                                                               Flags:</span></p></td>
                                                              <td colspan="7" style="border-right-style: Inset; border-right-width: 1px;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;">&#160;</p></td>
                                                             
                                                            </tr>
                                                            <tr style="height: 4px;">
                                                              <td class="t1st" style="border-left-style: Inset; border-left-width: 1px;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;">&#160;</p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">H</p></td>
                                                              <td colspan="2"><p style="margin-top: 4pt; margin-bottom: 4pt;
                                                                    font-size: 10pt;"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is greater than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Result</a></p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">L</p></td>
                                                              <td colspan="3"><p style="margin-top: 4pt; margin-bottom: 4pt;
                                                                    font-size: 10pt;"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is less than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Result</a></p></td>
                                                             
                                                            </tr>
                                                            <tr style="height: 4px;">
                                                              <td class="t1st" style="border-left-width: 1px; border-left-style: Inset;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;">&#160;</p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">HX</p></td>
                                                              <td colspan="2"><p style="margin-top: 4pt; margin-bottom: 4pt;
                                                                    font-size: 10pt;"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is significantly higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Alert Value</a></p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">LX</p></td>
                                                              <td colspan="3"><p style="margin-top: 4pt; margin-bottom: 4pt;
                                                                    font-size: 10pt;"><a class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is significantly lower than the lower limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Alert Value</a></p></td>
                                                             
                                                            </tr>
                                                            <tr style="height: 4px;">
                                                              <td class="t1st" style="border-left-style: Inset; border-left-width: 1px;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;">&#160;</p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">HH</p></td>
                                                              <td colspan="2"><p style="margin-top: 4pt; margin-bottom: 4pt;"><a
                                                               class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is potentially life threatening and is higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Panic or Critical Value</a></p></td>
                                                              <td><p style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">LL</p></td>
                                                              <td colspan="3"><p style="margin-top: 4pt; margin-bottom: 4pt;"><a
                                                               class="popupspot" href="JavaScript:hhctrl.TextPopup('Result is potentially life-threatening and is lower than the lower limit  of the reference(or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Panic or Critical Value</a></p></td>
                                                             
                                                            </tr>
                                                            <tr style="height: 4px;">
                                                              <td class="t1st" style="border-left-style: Inset; border-left-width: 1px;
                                                                border-bottom-width: 1px; border-bottom-style: Inset;"><p
                                                                style="margin-top: 4px; margin-bottom: 4px;">&#160;</p></td>
                                                              <td style="border-bottom-width: 1px; border-bottom-style: Inset;"><p
                                                                style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">A</p></td>
                                                              <td colspan="2" style="border-bottom-width: 1px; border-bottom-style: Inset;"><p
                                                                style="margin-top: 4pt; margin-bottom: 4pt;">Abnormal (non-numeric)</p></td>
                                                              <td style="border-bottom-width: 1px; border-bottom-style: Inset;"><p
                                                                style="margin-top: 4pt; margin-bottom: 4pt; font-weight: bold;">&#160;</p></td>
                                                              <td colspan="3" style="border-bottom-width: 1px; border-bottom-style: Inset;"><p
                                                                style="margin-top: 4pt; margin-bottom: 4pt;">&#160;</p></td>
                                                             
                                                            </tr>
                                                            </table>


                                                            __________________________________________________________________________________________ _____________________________________________________________________________________

                                                            TABLE THAT WORKS WITH CONDITIONAL TAGS:


                                                            </ul>
                                                            <p class="BodyText">&#160;</p>
                                                            <table cellspacing="0" width="87.46%">
                                                            <col style="width: 15.482%;" />
                                                            <col style="width: 4.065%;" />
                                                            <col style="width: 22.325%;" />
                                                            <col style="width: 3.819%;" />
                                                            <col style="width: 54.309%;" />
                                                            <tr>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;" align="right"><span
                                                               style="font-weight: bold;">Abnormal Flags:</span></p></td>
                                                              <td colspan="2"><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td colspan="2"><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                             
                                                            </tr>
                                                            <tr>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">H</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is greater than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Result</a></p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">L</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is less than the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Result</a></p></td>
                                                            </tr>
                                                            <tr>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">HX</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is significantly higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Alert Value</a></p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">LX</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is significantly lower than the lower limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Alert Value</a></p></td>
                                                            </tr>
                                                            <tr>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">HH</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is potentially life threatening and is higher than the upper limit of the reference (or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">High
                                                               Panic or Critical Value</a></p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">LL</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;"><a class="popupspot"
                                                               href="JavaScript:hhctrl.TextPopup('Result is potentially life-threatening and is lower than the lower limit  of the reference(or therapeutic) range.','Arial Narrow,10',10,10,00000000,0xc0ffff)">Low
                                                               Panic or Critical Value</a></p></td>
                                                            </tr>
                                                            <tr>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt; font-weight: bold;">A</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">Abnormal
                                                               (non-numeric)</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                              <td><p style="margin-top: 4.5pt; margin-bottom: 4.5pt;">&#160;</p></td>
                                                            </tr>
                                                            </table>

                                                            • 28. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                              RH10

                                                              I found a simple and effective solution for RoboHelp crashes when using Conditional build tags; even though I am using RoboHelp 10 I would imagine this fix would apply to previous versions. Anytime I try to generate a layout using one or more conditional build tags the program crashes during "updating pages". This issue has haunted me until today; by default RoboHelp adds exclusive statements "NOT CBT1 AND NOT CBT2", by using inclusive build tags I have no errors, crashes and generates successfully; a working inclusive statement is "CBT1 AND CBT2". Writing the statement in this manner has resolved all crashes. Hope this helps.

                                                              • 29. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                                J. J. J.

                                                                RH10,

                                                                But without the NOT, what does the tag do? If RH by default includes whatever is not tagged with a NOT tag, then a tag without NOT doesn't include or exclude anything, right?

                                                                But, hey, I'm ready to try something that simple. So I removed the NOTs from the CBT expression then tried to generate again. No change to the symptoms I see, which are as described in this thread.

                                                                I work in RH9.

                                                                • 30. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                                  Peter Grainge Adobe Community Professional (Moderator)

                                                                  "If RH by default includes whatever is not tagged with a NOT tag, then a tag without NOT doesn't include or exclude anything, right?"

                                                                   

                                                                  Wrong - it includes all text that is not tagged. Text that is tagged is included or excluded according to how you write the expression. That can be inclusive or exclusive.

                                                                   


                                                                  See www.grainge.org for RoboHelp and Authoring tips

                                                                   

                                                                   

                                                                  @petergrainge

                                                                  • 31. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                                    J. J. J. Level 1

                                                                    "Wrong - it includes all text that is not tagged."

                                                                    So if untagged text is included already, how does adding a tag cause that text to be included?

                                                                    • 32. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                                      Peter Grainge Adobe Community Professional (Moderator)

                                                                      Adding the tag itself does nothing, it is the build expression that matters. Note there are two elements here, first the TAG, then the EXPRESSION.

                                                                       

                                                                      If you use an inclusive expression Rh will include all text that is not tagged, then it will look at the text that is tagged and only include what is in the expression. Thus if the expression is for one tag only, then all text not tagged will be included as will all the text with that tag. Text with any other tag will not be included.

                                                                       

                                                                      Most people will advise use of NOT expressions as they are easier to work.

                                                                       

                                                                      There is a page on build expressions on my site.

                                                                       

                                                                       


                                                                      See www.grainge.org for RoboHelp and Authoring tips

                                                                       

                                                                       

                                                                      @petergrainge

                                                                      • 33. Re: RoboHelp 8 Crashes when applying Conditional Build Tags
                                                                        J. J. J. Level 1

                                                                        Oh my. I'll take a look. Thanks.