18 Replies Latest reply on Sep 6, 2010 6:18 PM by 48choc

    Download help and frustration

    48choc

      I purchased PE 8 short time ago, tested the program before leaving on a trip and downloaded successfully,.  On my return I have  trying to download the video from my camera, a Canon vixia hv40 camcorder (hdv) but I get a screen telling me that the camera settings and the project settings are not the same.  the accompanying error code is: c0000005, the address 7c9118b5. I have tried every setting on the camera (HDV, HDV (PF30), HDV (PF24), HDV (24F) and even DV with the same result.  Let me add that I am frustrated and greatly disappointed with Adobe

      support.  I have called twice, left my phone number as instructed, and was never called back. Needless to say, help would be greatly appreciated.

       

      48choc