21 Replies Latest reply: Sep 17, 2010 12:16 PM by Stan Jones RSS

    PGC internal software error on Encore CS5

    JQSimpkins

      Greetings,

        I recently ran into this error on a DVD Project that has worked previously;

      PGC "FF_master has an error at 00;01;22;14.

      internal software error:%0, line FF_master-PGC Info: name = FF_master, ref

      = HApgc, time = 00:01:22:14

      I'm not sure why the sudden change as I have used this project previously and have never seen an error like this before.I have tried replacing and renaming assets with no success. Is this a new error with CS5 possibly with some of the newer updates? Any help would be appreciated, Thank you.

        • 1. Re: PGC internal software error on Encore CS5
          Stan Jones CommunityMVP

          The only PGC errors I have seen reported in CS5 have been "valid" errors,usually with a qualifier as to the nature of the PGC error.  What you quote is the "generic" version of the error.

           

          There were PGC errors for some users of CS3 that were "persistent," meaning that despite good workflow they could not be solved.  There were workarounds for most variations.

           

          The PGC errors I experienced in CS3 were resolved in CS4.

           

          What version of EN and PR are you using?  (You refer to updates but don't say what your update status is.)

           

          How long is the timeline that has the problem?  (The persistent error generally occurred 2 frames or so from the end).

           

          When you say you have used the project before, in CS5?  What version was it created in?

           

          I have no idea what information might be useful.  I'm curious as to the nature of your assets and transcode settings.  Also whether your assets include chapters, and whether your timelines are single clips.

           

          Once the persistent error occurred in CS3, it was rarely resolved without starting a new project (e.g. for renaming assets, etc).

          • 2. Re: PGC internal software error on Encore CS5
            JQSimpkins Community Member

            The only PGC errors I have seen reported in CS5 have been "valid" errors,usually with a qualifier as to the nature of the PGC error.  What you quote is the "generic" version of the error.

            That is the error it gives me during the build process verbatim, sorry that is all I know.

             

            There were PGC errors for some users of CS3 that were "persistent," meaning that despite good workflow they could not be solved.  There were workarounds for most variations.

            I read similar issues on forum and tried ideas suggested with no success, but it still confuses me that it worked before (in CS5).

             

            The PGC errors I experienced in CS3 were resolved in CS4.

            I started in CS4 with no issues.

             

            What version of EN and PR are you using?  (You refer to updates but don't say what your update status is

            The latest as of today (l updated to EN  5.0.0.508 and PP 5.02 a few days back). However problem discovered a week ago and the last succesful burn with this project was a couple months back after inserting new subtitles. So some where a couple updates beyond original purchase of CS5.

             

            How long is the timeline that has the problem?  (The persistent error generally occurred 2 frames or so from the end).

            22 minute short and if I understand the timeline code associated with the error it is very early in the timeline.

             

            When you say you have used the project before, in CS5?  What version was it created in?

            Originally created in CS4 but have successfully used it in CS5.

             

            I have no idea what information might be useful.  I'm curious as to the nature of your assets and transcode settings.  Also whether your assets include chapters, and whether your timelines are single clips.

            It is a fairly complex set-up with several clips on different timelines but nonetheless it functioned many times previously.

             

            Once the persistent error occurred in CS3, it was rarely resolved without starting a new project (e.g. for renaming assets, etc).

            I'm hoping I don't have to re-create this whole project hopefully someone might have an easier fix.

             

            Thank you for the quick reply

            • 3. Re: PGC internal software error on Encore CS5
              Stan Jones CommunityMVP

              If you have a copy of this project prior to the subtitle work you describe, I would go back to that point and see if it works.

               

              There is only a "save as" in EN (not save a copy), and this makes it difficult to roll back in situations like this.  I keep meaning to put in a feature request for that....

               

              The error occurring early in the timeline is suspicious (what is in that timeline?).

               

              Is there more than one clip on that timeline?  What kind of audio?  Subtitles?

               

              A strategy used in trying to sort out this error in the past was deleting the offending timeline to see if that works.

               

              I assume you have transcoded everything before you try to build.

               

              If starting new would take less than 3 hours, I would start over.  (Save the current project for further testing.)

              • 4. Re: PGC internal software error on Encore CS5
                JQSimpkins Community Member

                Tried most of what you suggested. I'm going to start from scratch with a new project today and see what happens.

                 

                Anyone else?

                • 5. Re: PGC internal software error on Encore CS5
                  John T Smith CommunityMVP

                  Long paths and long file names are known to cause problems

                   

                  Also file names with spaces in the name (legal in Windows, Encore doesn't like)

                   

                  Also file names with "odd" characters in the name

                  • 6. Re: PGC internal software error on Encore CS5
                    JQSimpkins Community Member

                    I think I figured out the problem. It was in fact in the subtitling. I had English, Romanian, and Italian in my CS5 project a couple updates back that worked fine. Recently I added Spanish. To keep things simple in my subtitling I originally exported my English subtitles into a text file and as I get translations I put them in the English text document and import them into the subtitle track for the desired language and then export them to save as master files. This has worked flawlessly until this last import, which was Spanish. However in this instance I did a polish in the subtitles timelines with alignment and several other things. I then exported all the languages to create new master subtitle text documents. So having said that I'm not sure if the changes I made in the subtitle timeline or the new text files caused the issue but reloading the older subtitles solved the error. Even though I had removed the Spanish subtitles trying to revert back to what worked previously I overlooked the fact that I was using the newer edited text files.

                     

                    Thanks  for the feedback Stan.

                    • 7. Re: PGC internal software error on Encore CS5
                      Stan Jones CommunityMVP

                      You're welcome.  I congratulate you on excellent troubleshooting in what sounds like a fairly complex project. 

                       

                      I would class this as a "real" error, even though we can't be certain we know what the mechanism was.  Something in one or more subtitles must have created a problem.

                      • 8. Re: PGC internal software error on Encore CS5
                        JQSimpkins Community Member

                        UPDATE;

                         

                        Ran into some more interesting problems with the subtitling. I was unable to edit the subtitles after importing them. By editing them, I mean correcting the alignment on the subtitle timeline. If I made any changes it would lead me back to the original error listed in this thread. I thought maybe there was a CS4 compatibility issue or something in the text file. So I recreated the subtitles (one of them) from scratch in CS5, aligned correctly etc. Would burn and work on DVD fine. I then exported a copy (from Encore CS5) as a back up and to use for future subtitling. I decided to test it and so created a new subtitle track and imported the encore created text file. Well it gave me an overlapping error in several of the points of dialogue, but gave me the option to ignore. I had this happen with my older CS4 subtitle text files and if I did not edit them (align them) they would work fine. However this time I got the same error code as before. If I delete the imported subtitle track it works fine (this is with the original subtitle track I created left in place). What bugs me is a working subtitle track created in Encore should export a working copy. At this point the only solution I have is to create every single language from scratch in the subtitle tracks (very time consuming) and I will have no back-up text files outside the project.

                         

                        Unless someone has an idea of a simple solution to this I would think this is a definite Adobe CS5 software error. Any thoughts?

                        • 9. Re: PGC internal software error on Encore CS5
                          Pyro4lif Community Member

                          Hello

                           

                          Ii am also having this problem I was working in Encore cs4 but I downloaded the trial for cs5 to see if the problem would be fixed.

                          The problem was not fixed.

                          I created the files in After Effects fallowing this tutorial http://videocopilot.net/tutorials/dvd_authoring/.

                           

                          do you think that is my problem? should I try and encode using Premier?

                           

                          I am going to recreate th project putting all the files directly on one of my hard drives in no subfolders and rename everything very simple with no spaces i will write back if it works. or if it doesnt.

                           

                          any ideas as to why its not working? i deleted all the .xmp files too.

                          • 10. Re: PGC internal software error on Encore CS5
                            Pyro4lif Community Member

                            Ok It did NOT work. (refurring to my previous post)

                             

                            this is what i did.

                            copyed the files directly on to my HD in one folder, renamed all the files with no spaces or non letters, deleted the .xmp files,  created a new simple timeline.

                             

                            the PGC error is at 00;00;00;00.

                             

                            any ideas? (please also read my Previous post

                            • 11. Re: PGC internal software error on Encore CS5
                              Stan Jones CommunityMVP

                              I don't think you are having the same problem, even though yours involves a PGC error.

                               

                              Please post the exact error you are getting, unless it is exactly the one in the first post in this thread except for the all zero address.

                               

                              Tell us about your project (menus, subtitles, motion buttons or menus, slideshow, etc).

                              • 12. Re: PGC internal software error on Encore CS5
                                Pyro4lif Community Member

                                OK so here is my exsact error message " PGC "shortcomeeridesep" has an error at 00;00;00;00. internal software error:%0,line shortcomeeridsep - PGC Info: name= shortcomeridesep, ref= Cpgc, time= 00:00:00:00"

                                 

                                right now I simplifide the project to one looping timeline to try and narrow down the problem.

                                 

                                my file is a mpeg video .m2v and for the audio is a wav file rendered out of after effect.

                                 

                                the file is 321 mb 6:22 about a 7 mbs bit rate.

                                 

                                system spec:

                                Vista 64

                                6gb ram

                                q6700 2.66 GHz

                                Encore CS5

                                 

                                 


                                the full project is larger: it has a menu with 3 sub menus and 2 time lines.


                                I think the error is for all the video clips i have only tested 3 though.

                                • 13. Re: PGC internal software error on Encore CS5
                                  Stan Jones CommunityMVP

                                  You are exporting the AE rather than dynamic linking?

                                   

                                  Assuming export, create a brand new project (I don't know if that is what you did when you say "simplified"), bring in one video (import as timeline from wherever the AE export is), do not loop, build to folder; what is the outcome?

                                   

                                  In your actual project, delete the "shortcomeeridesep"; what happens?  Is "shortcomeeridesep" a timeline, motion asset, menu?

                                  • 14. Re: PGC internal software error on Encore CS5
                                    Pyro4lif Community Member

                                    Stan i wanted to thank you very much for helping me.

                                     

                                    no I am not dynamic linking.

                                     

                                    ok i closed out of encore opened it created a new project droped in shortcomeeridesep.m2v shortcomeeridesep.wav put them in a new time line.

                                     

                                    Hit build to folder and i recived the same error message.

                                     

                                    this is intresting though for a test I slid my video in the time line over leaving the first section blank and dis aligning my audio and video and I did not get an error message and it creates a video_ts folder.

                                     

                                    I tryed this in my main project but it gives me the error with the menus.  and it wont let me set a time line as my menu motion.

                                    • 15. Re: PGC internal software error on Encore CS5
                                      Stan Jones CommunityMVP

                                      So "shortcomeeridesep" is a video intended to be a motion asset?

                                       

                                      Or is that a menu name in your project?

                                       

                                      What are the export settings you used from AE: pixel size, frame rate, aspect ratio, etc.?

                                       

                                      It might help for you to post a screenshot of your Encore project flowchart.

                                       

                                      I tryed this in my main project but it gives me the error with the menus.

                                      What error did it give you with a menu?

                                      it wont let me set a time line as my menu motion.

                                      You can't set a timeline as menu motion; you must use an asset (i.e. the video itself, not the timeline with the video in it).

                                      • 16. Re: PGC internal software error on Encore CS5
                                        Pyro4lif Community Member

                                        AE settings= mpeg2 dvd wide screen 1.21 pixel ratio, 720-480, ntsc 29.97, 7 mbs.

                                         

                                         

                                        I actually have 4 menus they all have their own assets pre rendered using the same settings as listed above.

                                         

                                        screenshot1.jpg

                                         

                                        I get the sam PGC error for the Menus all at 00;00;00;00.

                                         

                                        thanks again for all the help.

                                         


                                        what do you think I should do? do you know any possibilitys of why this is?

                                         

                                        should reencode everything in avi and let encore do the rendering? this might be a way around it but I will hate encoding everything twice for the rest of my life and it doesnt work well with deadlines

                                        • 17. Re: PGC internal software error on Encore CS5
                                          Stan Jones CommunityMVP

                                          I have not tried to dynamic link an asset for a motion menu.  Don't know if it works or not.

                                           

                                          As a next step, I would create a new project with one of the menus you are using with NO MOTION.  does that work?

                                           

                                          I would also export from AE as m2v and WAV, not muxed. And try just the m2v without the audio first.

                                          • 18. Re: PGC internal software error on Encore CS5
                                            Pyro4lif Community Member

                                            yes if I delete the motion from my Menus then it works. I can render out to folder.

                                             


                                            and I did exporet from AE as m2v and wav.

                                             

                                            so what should we do for the next step?

                                            • 19. Re: PGC internal software error on Encore CS5
                                              Stan Jones CommunityMVP

                                              What happened when you put an m2v, no audio, in only one menu as motion?  Does the menu render?  does the project build?

                                              • 20. Re: PGC internal software error on Encore CS5
                                                Pyro4lif Community Member

                                                I never had audio for my menu. and no it wouldnt build i would get the same PGC error at 00.

                                                 


                                                I still dont understan what is causing this error.

                                                 

                                                it cant be the actual m2v files because if you just slide it to the right leaving a blank spot in the beginning it will work fine...

                                                 

                                                 

                                                In the end this is how I worked around the error.

                                                 

                                                For the time lines I took my video clip and hovered over the beging edge and took it back one section which is black video so it didnt matter.

                                                 


                                                For the menu i just rendered my videos out in mov...

                                                 

                                                this works around the problem.

                                                 

                                                 

                                                I still would like to know what the problem is so i know how to avoid it in the long run.

                                                • 21. Re: PGC internal software error on Encore CS5
                                                  Stan Jones CommunityMVP

                                                  Congratulations on finding a workaround.  I suspect the m2v export settings.  Sorry that I did not understand part of your workflow.

                                                   

                                                  The AE to Encore menu process using m2v is fairly common, so there is no issue with that structure.

                                                   

                                                  "Black video" has caused problems in the past?  I don't recall the details.