My project team uses Robohelp X5 and Robohelp X8 to generate help files. Recently, a lot of UI changes have been introduced. They have tried to enhance the look and feel of the application so that it resembles the commonly used social networking sites like facebook, orkut, etc. We have been asked to do a research on the kind of help available in all social networking sites available.
The help in those sites is very much different in terms of language used, search functionality, how do i questions, topics as links etc.
I would like to know if its possible to change the look and feel of the help, not only the skin, but in the way it works, making it more user friendly.
Do you have any other suggestions for enhancing the help?
Thanks in advance!
Most of this inquiry can only be answered after high level discussions involving multiple disciplines within your organization, leading to business decisions that are, of course, well beyond the purview of most users in this forum. That is:
You would do well to check out the excellent web sites maintained by Peter Grainge, Rick Stone, Colum McAndrew, Willam van Weelden, etc., all long-time contributors to this forum. Once you've done your due diligence, and gotten more top level guidance from these good folks, you'll certainly have specific questions that will gladly be answered here, as usual.