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You might have to post some of the code dealing with loading and/or
saving the images into/from your Director application.
Please provide more info about the problem. What errors occur? Do these
images open in other (non-Photoshop) programs, like Preview? If someone
creates the same image on their working hard drive, then copies it to
the bad drive in Finder does it still not open?
It looks like the file system is set to Case sensitive. Could there be
a case issue?
The images open fine in any other program (including opening them in Photoshop normally) - the problem is when our program opens Photoshop and then attempts to open the images concerned. There are no error messages given by Director or Photoshop, according to the client.
There don't appear to be any unreadable characters in this; we have previously had issues with drives/folders with special characters (e.g. letters with an umlaut) in the name.
based on the info you have provided, I am going to go out on a limb and
say that it sounds like a path problem. Since the files that are
exported can be opened manually, it sounds like the files are being
saved correctly (so the DirectImage part is working).
I would look to make absolutely sure that the applescript part of it is
working properly. Make sure that the script is using the correct
pathnames, and make sure that all the capitalizations are correct.
Try running just the applescript which, I assume is meant to open the
files in Photoshop. If the script is not more complex than that, you can
use an xtra in Director like BuddyAPI or DirectOS to open the file in
Photoshop and perhaps that would work better.