0 Replies Latest reply on Sep 10, 2010 9:05 AM by dsouzawl

    Bug:Unable to open a pdf link using Acrobat Reader 9.3.4

    dsouzawl

      When I open pdf links in IE I get the error message

       

      "Your current security setting does not allow this file to be downloaded."

       

      I have added the site to trusted sites without luck.

      I also followed the link http://kb2.adobe.com/cps/328/328233.html

       

      I have been able to access these links with 8.x versions. of Adobe Reader.

      For example when I try to get the IRS 1040 form

      http://www.irs.gov/pub/irs-pdf/f1040.pdf?portlet=3

       

      I get the error message mentioned above.

       

      Now more  This is running on a Windows 2003 32 bit server.  I use Citrix XenApp to publish IE.  I have used 7 users to test. Two have an issue.  Four and the admin do not.  There is nothing in the Event log regarding this issue.  I am not sure how to enable debugging within the reader.

       

      I would appreciate any assistance to troubleshoot this issue.

       

      Thank you.