HI, I was interested to see your entry. I am not sure if this is my problem because to my knowledge
I can still update windows - I am on Windows 7. But, I have got Avast on my computer. I have tried just about everything.
1. Trying to instal in safe mode.
2. Scanning at the command prompt etc
But nothing works still get the Exit Code 7 with 62 errors and nother installed.
I am a little wary of trying your solution in case I muck up something else especially as the link you provided is for Vista.
Your opinion would be helpful
Well, just open your Servicing folder, and see if TrustedInstaller.exe is in there. It's located under C:, then Windows, then Servicing. It shouldn't have many files in it, so it will be a quick find.
If it is in there, your problem isn't the one I experienced.
Have you tried these instructions for Windows 7? I found them after a quick google search, so I imagine you may have already done them but:
- Click Start > All Programs > Accessories.
- Right-click Command Prompt and choose Run As Administrator.
- In the Command Prompt window , type sfc /SCANNOW and press Enter.
- When the system scan completes, type msiexec /unreg in the Command Prompt window, and press Enter.
- Type msiexec /regserver into the Command Prompt window, and press Enter.
After that, try installing again.
You didn't mention whether or not you tried the cleaner tool, so I'll link it here:
This this supposedly cleans up leftover stuff from previous installations, presumably including failed ones. You can specify which version CS3-5 I think, that you want to clean. It didn't help me at all, as my problem wasn't related to faulty installs, but give it a shot and see if it helps.
Finally, if nothing above works, and you still don't want to call tech support, you can try these:
The second one in particular seems like it would be useful. It involves digging through the install logs, and figuring out exactly what it is thats failing, and then looking for reasons.
Thanks so much for your reply. I seem to have tried everything and I think I am now undoing what I have previously done.
Stepped through everything with the technicians as well to no avail. All I seem to have succeeded in doing is getting totally frustrated and giving myself a headache. I now seem to have a problem since all of this mucking around in that my Adobe reader just closes down after 3 or 4 seconds for no apparent reason. Nothing usually beats me but with Adobe I give up. I have called someone else in to have a look.
Appreciate you help though.