A BSOD is almost always due to hardware issues. The things to look for and test are:
2.) RAM going bad
3.) PSU either underpowered, hooked up incorrectly or going bad
4.) MoBo going out
This ARTICLE will give you links to some tools, that should be helpful.
If all hardware tests out fine, the PSU is adequately sized, and functioning with proper connections, then you might want to look into the crashes from a software perspective. This ARTICLE will give you some tips.
I'm not convinced it's heat, RAM, the PSU, or the motherboard... I use a lot of applications, many of which strain the system considerably, and encounter no problems. Besides, at the moment I click the "Disc" button, nothing is being rendered, and the "strain" on the system is minimal. This crash always occurs the instant I click the button (as depicted in the video.)
Per the recommendation in the article you linked, here is the crash report from Event Viewer:
The program Adobe Premiere Elements.exe version 126.96.36.199 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 252c
Start Time: 01cb52972ee0623e
Termination Time: 22
Application Path: C:\Program Files (x86)\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe
Report Id: d9cff3a8-be8b-11df-a771-0025648ceeba
[ Name] Application Hang
- EventID 1002
[ Qualifiers] 0
[ SystemTime] 2010-09-12T16:36:17.000000000Z
Adobe Premiere Elements.exe
C:\Program Files (x86)\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe
0000: 006E0055 006E006B 0077006F 0000006E
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
By the way, the article you linked contains the following:
"After you’ve done this, go to this link, THE CASE OF THE UNEXPLAINED, and watch the MS video. It’s a bit long and does get technical, but... "
The "case of the unexplained" link is invalid.
Try THIS LINK. Seems that MS has moved things about, since I did that article. Thanks for pointing that dead link out to me. I'll get that new link posted.
Also, an app. hang will not usually yield a BSOD. When you encountered that, there should have been several warning and error messages in Event Viewer. Hopefully, some will have links that need to be followed.
No dice... I've reviewed all sections of the event viewer (not just the one in the screenshot)... Nothing out-of-the-ordinary is being logged at the time of the BSOD, other than error reports (which directly reference Adobe Premiere), and subsequent entries that describe various subsystems shutting down after the BSOD.
Were there any links in either of those two error messages, the one highlighted, or the one 11 mins. before?
Did SystemEssentials offer any additional info?
I also find the tips in this ARTICLE useful for setting up an editing session. With Win7, look down-thread for the link to Black Viper's Win7 tune-up page. Usually, program/process conflicts will result in memory address errors, and not that often a BSOD. Still, there could be memory conflicts.
The SystemEssentials yielded nothing that I could use. I'll continue looking thorugh Black Viper's page, but his strategy is best suited for those with hours (or days) to burn with trial-and-error, rather than addressing a specific problem based on symptoms. In my case, it's pretty clear that clicking the "Disc" button in the APE8 interface is causing the problem. I click that button; the system crashes. I have the BSOD data, Event Log records and Minidump records, and I can reproduce the problem in precisely the same way with each attempt.
I'd like to identify whatever is clashing with the "Disc" button functionality while keeping the random-attempts to a minimum. I'm concerned that too much random guesswork could result in inadvertently destabilizing the rest of my computer. I'm not averse to taking some risks, but if I'm going to do so, I'd like to have some reason to believe that the risks are worthwhile.
I'll try them out; thanks. For what it's worth, I have no intention of asking APE8 to do the burning... I just want to export the DVD volumes to my hard drive, and then I plan to use my own software to handle the burning.
I also just sent a PM to the author of the OP in the other thread, asking if he ever found a solution or workaround.
Update - Tried using the BCDEDIT to allow APE8 access to more memory per this thread: http://forums.adobe.com/thread/389457
No effect on problem.
I just want to export the DVD volumes to my hard drive, and then I plan to use my own software to handle the burning.
BTW - which software is that, please?
I use a piece of freeware called CDBurnerXP for all my burning needs. Besides cost, it's also free of bloatware.
A person on another forum offered to look through my Windows 7 "minidump" files. These are relatively small files created with each crash, and they may contain information directly related to the crash.
He said he found what appeared to be a conflict with a "Sonic Solutions" driver that is a part of Roxio's media-burning suites. Since I never used Roxio's software anyway, I uninstalled it and cleaned up the files and folders it left behind. Unfortunately, this didn't resolve the problem, but I sent him the minidump of the most recent crash - hopefully he'll find another smoking gun.
Well, Sonic modules are everywhere. They hold the patents on DVD authoring, so Adobe, Nero and Roxio use parts of the Sonic AuthorCorre. Sonic's AuthorCore is modular (even up through their US$50,000 Scenarist program). Other companies license various modules, and usually run those via an abstraction layer, what we see in the PrE authoring phase, in Adobe Encore, and in most other authoring programs. Each authoring program that you have probably has some Sonic modules in them.
If one is having an issue with a Sonic module from PrE, it is most likely corruption in the installation. Normally, these modules are very stable (though their error reporting is the butt of many, many bad jokes!). We I experiencing issues, my first action would be to completely uninstall PrE, run a Registry Cleaner, like CCleaner (take advantage of the Registry backup function), and then a complete reinstall and update.
I've made some headway. The guy who analyzed my minidump files said that the problem was clearly related to the Sonic drivers, and he gave me reasonably simple removal instructions:
1. Create a backup of your registry. Refer here for how to do so.
2. Download ImgBurn (freeware).
3. Start ImgBurn and go to Tools > Filter Driver Load Order...
4. Select "SiRemFil" & "PxHlpa64". Click Remove Selected Filter. Click OK.
After doing this (for PxHlpa64; the other wasn't listed), I tried again, and I did NOT get the BSOD, and was able to use the interface controls. (!)
However, after setting the options to burn the image to my hard drive, I got the following error:The ordinal 449179364 could not be located in the dynamic link library WINMM.dll.This is quickly followed by a "transcoder error," followed by a program crash (not a BSOD). This error does not appear to dump anything in the minidump folder. Google isn't helping much with this error. Any ideas?
Any additional luck?
I am still having similar issues as you are.
Well, I was able to resolve the BSOD error using the steps described a post or two ago.
Once I used SuperC (freeware) to bulk-process all of my videos, I was able to get rid of the WINMM.DLL error.
However, I have not been able to avoid transcode errors each time I render... I'm pursuing this here: http://forums.adobe.com/thread/721181