1 Reply Latest reply on Sep 15, 2010 12:51 AM by Mylenium

    Computer restarted halfway through update and now AE won't work

    luadke Level 1

      Hi,

       

      I was halfway through updating After Effects to 10.01 when my computer decided to go bluescreen on me and now I cannot start After Effects (even after successfully re-doing the update it won't start).

       

      I get this error message.

       

      Capture.JPG

      (I see someone else has posted something similar yesterday but two problems on one thread could get messy)

      I am running Windows 7 64bit.

       

      Is there anyway i can quickly solve this without re-installing?

      (The rest of master collection works fine)

       

      Many thanks

        • 1. Re: Computer restarted halfway through update and now AE won't work
          Mylenium Most Valuable Participant

          Is there anyway i can quickly solve this without re-installing?

           

          Reinstalling is the quickest way and with the CS5 installer it should be perfectly safe. Unlike the crooked CS3 and CS4 installers, it will simply overwrite al lfiles and create a new caps.db, which should fix all issues. You won#t lose any config data, so I'd just do it. You will of course have to run al lthe updates again after that...

           

          Mylenium