1 Reply Latest reply on Sep 15, 2010 3:49 AM by efremmc1

    If you had a dime for every time Flash Player crashed in Firefox would you pay someone to fix it?

    SarahWrites

      Here's what I have:

      • Windows 7 Home Premium with a 64-bit OS and gobs of memory;
      • Mozilla Firefox 3.6.9 running the 32-bit version because I was told the 64-bit version was causing my previous Flash problems;
      • Flash Player version: WIN 10,1,82,76;

       

      I know I'm not alone but I'm apparently the dumbest person with this problem because I'm not interested in doing any invasive work to figure out why or to fix the problem that is causing Adobe Flash Player to crash EVERY SINGLE TIME I visit ANY website that has ANY flash object located on it anywhere. Ads with flash in them are officially keeping me from getting my work done.

       

      Flash on any site causes my browser to stall. In Internet Explorer, it quits responding and I have to close all my windows. In Firefox, after several minutes, the window finally starts responding again and I can send a crash report which is less than redeeming.

       

      Can anyone give me any advice in lamen's terms please?

        • 1. Re: If you had a dime for every time Flash Player crashed in Firefox would you pay someone to fix it?
          efremmc1

          I would the following to ensure you have clean code on your computer.

           

          1.  First, get a list of your current plugins installed in Mozilla Firefox:

           

          1a. Open Mozilla Fire fox, press [Ctrl]+[L], and type in "about:plugins", and print that page

          1b. Uninstall the following applications:

           

          Disable you anit-virus software first, normally there is an option to change it to "Disable until the next reboot"

          Close all running applications like Word processor, IE, Mozilla Firefox, Logitech Profiler (if you have it), etc

          Uninstall:

          Flash Active X

          Flash Plugin

          Mozilla Firefox

           

          2.  Download a fresh copy of Mozilla FireFox, and install it.

          3.  Do the same report as in Step 1 and document it.

          4.  Download the latest Flash Player and Shockwave (Shockwave Director) - from Mozilla Firefox running

          5.  Install the Flash player first, then exit Firefox

          6.  Install the Shockwave

          7.  Launch Firefox

          8.  Test the Flash player, so go to:  http://www.adobe.com/software/flash/about/

          9.  Close all browsers

          10. Install Shockwave

          11.  Do Step 7, then Step 1

           

          12.  Reboot your PC

          13.  Step 7, and then Step 8

          14.  Try what cause the original problem

           

          Here is a sample of my plugins:

          I am running Vista 64-bit Prem Home, Service Pack 2, updated with patches form Microsoft

          I do not have problems - plus I have the greatest security software installed on PC for anti-virus/spyware/firewall protection.

           

           

          Installed plugins

          Find more information about browser plugins at mozilla.org.

          Help for installing plugins is available from plugindoc.mozdev.org.

          Cooliris embedded in a tab

           

          File: npcoolirisplugin.dll

          Version: 1.11.0.0

          Cooliris embedded in a tab

           

          Move Streaming Media Player

           

          File: npqmp071505000010.dll

          Version: 715.5.0.10

          npmnqmp 989898989877

           

          Google Talk Plugin

           

          File: npgoogletalk.dll

          Version: 1.3.1.0

          Version 1.3.1.0

           

          Google Talk Plugin Video Accelerator

           

          File: npgtpo3dautoplugin.dll

          Version: 0.1.43.2

          Google Talk Plugin Video Accelerator version:0.1.43.2

           

          2007 Microsoft Office system

           

          File: NPOFF12.DLL

          Version: 12.0.4518.1014

          Office Plugin for Netscape Navigator

           

          Windows Genuine Advantage

           

          File: npLegitCheckPlugin.dll

          Version: 1.9.9.1

          1.9.0009.1

           

          Java Deployment Toolkit 6.0.210.7

           

          File: npdeployJava1.dll

          Version: 6.0.210.7

          NPRuntime Script Plug-in Library for Java(TM) Deploy

           

          Adobe Acrobat

           

          File: nppdf32.dll

          Version: 9.3.4.218

          Adobe PDF Plug-In For Firefox and Netscape "9.3.4"

           

          Mozilla Default Plug-in

           

          File: npnul32.dll

          Version: 1.0.0.15

          Default Plug-in

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin2.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin3.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin4.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin5.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin6.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          QuickTime Plug-in 7.6.7

           

          File: npqtplugin7.dll

          Version: 7.6.7.0

          The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

           

          Google Update

           

          File: npGoogleOneClick8.dll

          Version: 1.2.183.29

          Google Update

           

          Shockwave Flash

           

          File: NPSWF32.dll

          Version: 10.1.82.76

          Shockwave Flash 10.1 r82

           

          Shockwave for Director

           

          File: np32dsw.dll

          Version: 11.5.1.601

          Adobe Shockwave for Director Netscape plug-in, version 11.5

           

          iTunes Application Detector

           

          File: npitunes.dll

          Version: 1.0.1.1

          iTunes Detector Plug-in

           

          Google Earth Plugin

           

          File: npgeplugin.dll

          Version: 1.0.0.1

          GEPlugin

           

          Picasa

           

          File: npPicasa3.dll

          Version: 3.1.0.0

          Picasa plugin

           

          Java(TM) Platform SE 6 U21

           

          File: npjp2.dll

          Version: 6.0.210.7

          Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers

           

          Silverlight Plug-In

           

          File: npctrl.dll

          Version: 3.0.40818.0

          3.0.40818.0

          Motive Plugin

           

          File: npMotive.dll

          Version: 1.0.0.23

          Motive Plugin for Mozilla Browsers

           

          Google Updater

           

          File: npCIDetect14.dll

          Version: 2.4.1851.5542

          Google Updater plugin

          http://pack.google.com/

           

          VLC Multimedia Plug-in

           

          File: npvlc.dll

          Version: 1.0.3.0

          Version 1.0.3, copyright 1996-2009 The VideoLAN Team

          http://www.videolan.org/