After updating to a 64bit Windows 7 pc with RoboHelp 8 (from XP RoboHelp 6), my captivate demos within RoboHelp no longer work. They run within the project but not when I run the .chm separately. It says "Loading multimedia control..." rather than playing the flash file. Any ideas? Thank you.
WElcome to our community
The issue here is that the CHM file is running in native 64 bit mode. The CHM uses bits of Microsoft Internet Explorer. So essentially you are using IE and the associated Flash Player/Add in to present Flash content. And as of this moment, there is no Flash Player for 64 bit systems.
Sorry, but the only workaround is to either figure out how to launch the CHM using the 32 bit system or to install a Virtual Machine and display the CHM from inside the VM.
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