1 Reply Latest reply on Sep 16, 2010 8:27 AM by Jim Lester

    Too many activations - Please advise

    hakmem

      I frequently format my laptops. After the lastet format, I installed Digital Editions and in the activation process I got the dreaded:

       

      E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate ...

       

      error message.  I've spent over one (1) hour with Adobe's support staff (Case #0204305157) on the web chat system with no results. My only request is simple:

       

      - Please reset the counter

       

      Somewhere in Adobe there is a counter that keeps track of activations. Activations of my laptop? Of my Adobe-ID? Of a combination of the machine and the Adobe-ID? I do not know. I do know that the counter has reached its maximum and now I cannot activate. I am simply asking for this counter to reset and Adobe's support seems to not understand the question.

       

      So can anybody help me rephrase the question so that they understand what I want and give me a definite answer?

       

      PS: I do not consider Case #0204305157 resolved. Adobe's staff does this after directing me to the Forum.