1 Reply Latest reply on Sep 16, 2010 8:12 AM by SSTWebworks_Training

    Presenter Crashes at "Manage SWF"

    SSTWebworks_Training

      Windows 7 64 Bit, Office 2007:

       

      PPT or PPTX file, in either case trying to use the "Manage SWF" function will crash PowerPoint.

      Here's the error from the event log:

       

      Faulting application name: POWERPNT.EXE, version: 12.0.6500.5000, time stamp: 0x49a68f9d

      Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdbdf

      Exception code: 0x0eedfade

      Fault offset: 0x0000b727

      Faulting process id: 0x3bc

      Faulting application start time: 0x01cb55ad0526392f

      Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\POWERPNT.EXE

      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

      Report Id: 8ebdcdc1-c1a0-11df-a343-0026b919be0f

       

      and the additional information

       

      Fault bucket , type 0

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: POWERPNT.EXE

      P2: 12.0.6500.5000

      P3: 49a68f9d

      P4: KERNELBASE.dll

      P5: 6.1.7600.16385

      P6: 4a5bdbdf

      P7: 0eedfade

      P8: 0000b727

      P9:

      P10:

       

      Attached files:

      C:\Users\sstewart\AppData\Local\Temp\7598122.cvr

      C:\Users\sstewart\AppData\Local\Temp\7598200.od

      C:\Users\sstewart\AppData\Local\Temp\ppt63C.tmp

      C:\Users\sstewart\Desktop\UACP700\Aquo Ergonomics.ppt

      C:\Users\sstewart\AppData\Local\Temp\6660915.od

      C:\Users\sstewart\AppData\Local\Temp\CVRA333.tmp.cvr

      C:\Users\sstewart\AppData\Local\Temp\WERF1A0.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\sstewart\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_POWERPNT.EXE_ 4ed7179ce86c6372f8b9886bdca87e1923bb59d_11bbfee9

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: b8c3644d-c19f-11df-a343-0026b919be0f

      Report Status: 1